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North Carolina 911 Board
PSAP Manager’s Group Meeting
October 13-14, 2016
Embassy Suites Hotel Greensboro, NC
Thursday, October 13
9:00‐9:30 Welcome and Introductions R. Taylor
911 Board Members
911 Board Staff
PSAP Managers
9:30‐10:15 PSAP Managers Certification Course RCC Staff
Update
10:15‐10:30 Morning Break
10:30‐11:00 Communications Resources You G. Hauser
Never Knew You Had
11:00‐11:30 NG 911 Updates D. Corn
11:30‐12:00 ECaTS New Reports Update D. Dupont
12:00‐1:00 Lunch
1:00‐2:00 Rules Review Checklist/ Inspection Standards
Process/ Peer Reviewers Selection and Panel
Training/Questions & Answers Group
2:00‐2:30 Financial Issues K. Mason
2:30‐2:45 Afternoon Break
2:45‐3:15 Backup PSAP Plans & Implementation T. Bone / D Dodd
Updates
3:15‐4:45 PSAP Managers Regional Breakout Sessions
4:45 Meeting Concludes for Day One
6:00‐8:00 Dinner and Networking
Friday, October 14
9:00‐9:30 Cybersecurity Issues T. Bone
9:30‐10:30 Time with Vendors & Managers Staff
10:30‐10:45 Morning Break
10:45‐11:30 Open Mike for PSAP Managers R. Taylor
11:30‐11:45 Closing Remarks & 2017 Meeting Dates R. Taylor
11:45 Adjourn Meeting
North Carolina 911 BoardPSAP Managers Meeting
October 13-14, 2016
2
Welcome and Introductions911 Board Members
911 Board StaffPSAP Managers
Information Technology10/07/2016
3
PSAP Managers Certification CourseUpdate
8/17/2015 Information Technology
48/17/2015 Information Technology
BREAK TIME
CyberSecurity
6
CyberSecurity
610/07/2016 Information Technology
What do these have in common?
7
CyberSecurity
So What is CyberSecurity?
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CyberSecurity
Information Technology
Cyber risk means any risk of financial loss, disruption, or damage to an
individual, business, or organization from some sort of technological failure.
Remember the Target incident?
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108/17/2015 Information Technology
CyberSecurity
11Information Technology
CyberSecurity is a group of technologies, processes, and practices designed to protect networks, computers, programs and data from
attack, damage, or unauthorized access.
CyberSecurity
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CyberSecurity
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CyberSecurity
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CyberSecurity
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Understanding the Dangers Your Systems Face
8/17/2015 Information Technology
CyberSecurity
16
CyberSecurity
Back in the day hackers were just a bunch of nerds who would hack into systems just to see if they could....it was a challenge.
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17
Nowadays, it’s a lot different. There are governments paying people to hack into our
systems for financial gain, for information, and for terrorism
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CyberSecurity
18
Questions or Comments
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CyberSecurity
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Next Generation 911Updates
Next Generation9-1-1
21Oct 2016 NC 911 Board
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27Oct 2016 NC 911 Board
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Timeline of Events
38Oct 2016 NC 911 Board
2018 First PSAP on ESInet
2020 Last PSAP on ESInet
39
Questions?
Oct 2016 NC 911 Board
40Information Technology10/07/2016
41
Lunch !
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North Carolina 911 BoardPSAP Managers Meeting
October 13-14, 2016
28/17/2015 Information Technology
24Information Technology10/07/2016
Rules Review Checklist Inspection Process
Peer Reviewer Selection and Training
Questions & Answers
25Information Technology10/07/2016
Rodney Cates – Rockingham County 911Greg Foster – Alexander CountyJudy Jenkins – Cornelius PDDominick Nutter – Raleigh-Wake 911Jim Soukup – City of Durham 911
NC911 PSAP StandardsCompliance and Enforcement
Standards Committee Members
• Laura SykoraChair 911 Board Member
• Dinah Jeffries 911 Board Member
• Jimmy Stewart 911 Board Member
• Rodney Cates Carteret Co 911
• Christy Shearin Franklin Co 911
• Donna Wright Richmond Co Emergency Management
• John Herring Holly Springs Police Chief
• Greg Foster Alexander Co 911 (EMS)
• Judy Jenkins Cornelius PD (NENA)
• Candy Strezinski Burke Co 911
• Dominick Nutter Raleigh‐Wake 911
• Greg Hauser Charlotte Fire
Enforcement Committee Members
• Robert Merchant Pineville Police Chief
• Carson Smith Sheriff, Pender Co
• Jim Soukup Durham Co 911 (APCO)
Goal of this Presentation
• Provide you with a general overview of what to expect as we move forward in the process of creating Standards for the PSAP
Step 1 Develop a Process for Enforcement
Approved Feb 27, 2o15
Step 2Standards Must be Approved
Step 3Develop a Survey Checklist
Step 4
Establish Qualifications for ReviewersBased on experience‐(Define )???County Manager/Supervisor approvalReviewers’ PSAP must be in compliance –based on site visit by NC911 Board Staff
Step 5Training for the Reviewers
Step 6Hold Training Session for PSAP Managers
Training Outline
• Intro: We are a part of the team, not the coach.• History• Rules Defined (handout) – Checklist and
interpretation of rules• Assessment Team Makeup• Review Process• Flow of Information• Code of Conduct•
Step 7
PSAP Compliance Survey to Begin July 2017
The Process1‐Assign PSAP review date2‐Send out Checklist in advance /Posted on website3‐Submit Documents Electronically4‐Onsite Visit by Peer Reviewers5‐ Identify Compliance and Strengths6‐ Identify Areas of Opportunity for Improvement7‐Acknowledgement and Written Response within 60 days with an action plan to address areas of improvement if applicable. 8‐ If no areas of improvement noted , no further reviews for a three year period.
PSAP COMPLIANCE PROCESS
Definitions
Step 1 – Site Review Process
Step 2 – PSAP Written Response And Corrective Action Plan (Cap)
Step 3 – Standards Committee Action
Have we Answered your Questions?
44
BREAK !!!
Information Technology10/07/2016
Financial Issues
PSAP NAME
PSAP Manager:
Email Address:
Address:
City State
Signature:
PHONE & FURNITURE
Invoice or
Account
Number
Lease RecurringNon‐
Recurring
Maintenace
Contractual
Scroll over this cell
to see the
Approved Use of
Funds Guideline
Vendor Name:
AT&T $149,783.46 106592.16 600.8
AT&T $2,201.34
AT&T $914.63
Call One $2,685.29
Communications Center Spec $3,150.00
Elite Ergonomics $14,859.24
Wireless Comm/Wrightline $83,094.39
Time Warner $21,271.45
TWC Refund Check ‐$35,065.52
TOTAL $0.00 $139,105.36 $100,638.92 $3,150.00
SOFTWARE
Invoice or
Account
Number
Lease RecurringNon‐
Recurring
Maintenace
Contractual
Scroll over this cell
to see the
Approved Use of
Funds Guideline
Vendor Name:
Quadrastar Technologies $997.50
Esri $1,700.00
SHI International $3,585.50
Sungard $95,363.46
Priority Dispatch $8,665.50
Intermedix $20,509.55 $37,260.00
TOTAL $0.00 $0.00 $119,458.51 $48,623.00
HARDWARE
Invoice or
Account
Number
Lease RecurringNon‐
Recurring
Maintenace
Contractual
Scroll over this cell
to see the
Approved Use of
Funds Guideline
Vendor Name:
Wireless Communications $66,823.58
Alertify Wireless Solutions $3,050.00 $2,745.20
Emerson Network Power $3,373.66
Office Depot $104.36
Weco Inc $12,000.00 Mindshare 911
Intermedix $19,500.00 Console 8
ProQA, AQUA,Cardset
COMMENTS
Voice Log Recorder/Con 8
Paging Integration Services
UPS Maintenance
CAD
Console Cleaning
911 Center Chairs
Console Furniture
COMMENTS
Support for Mapping/GIS
License
Headsets
EXPENSE REPORT
COMMENTS
Trunk/Selective Routing/ALI Prov
Basic Line Charge
Language Line
HP Direct $6,450.00Console
Monitors
New Century Systems/HP $12,117.20
TOTAL $0.00 $0.00 $108,045.14 $18,118.86
HOSTED SOLUTIONS
Invoice or
Account
Number
Lease RecurringNon‐
Recurring
Maintenace
Contractual
Scroll over this cell
to see the
Approved Use of
Funds Guideline
Vendor Name:
TOTAL $0.00 $0.00 $0.00 $0.00
TRAININGInvoice or
Account Amount Per Diem Out‐of‐State
Vendor Name:
IAEMD $700.00
Candy Strenziki $300.78 Travel‐911 Meetings
Priority Dispatch $550.00
IAEMD $30.00
NC APCO $320.00 $25.00
APCO $845.30
IAEMD $100.00
Priority Dispatch $790.00
Priority Dispatch $1,400.00 $152.87
TOTAL $5,036.08 $177.87 $0.00
FUNCTIONS
Invoice or
Account
Number
ADDRESSING
CONTRACTUAL
DATABASE
PROVISIONING
CONTRACTUAL
ADDRESSING In
house
DATABASE
PROVISIONING
In‐house
911
Telephone
System In‐
house
PC Support
to include
hardware In‐
house
(Desktop PC)
CAD
support to
include hardware
and software
In‐house
Server
support to
include
hardware
and software
In‐house
GIS
Support to
include
hardware
and software
In‐house
Radio
Support to
include
hardware and
software
In‐house
Scroll over this cell to see the
Approved Use of Funds
Guideline
Vendor Name:County IT $3,515.00 $2,079.84 $1,745.58 $817.08 $36,010.72
County GIS
TOTAL $0.00 $0.00 $0.00 $3,515.00 $0.00 $2,079.84 $1,745.58 $817.08 $36,010.72 $0.00
EXPENSE TOTALS
PHONE $242,894.28
SOFTWARE $168,081.51
HARDWARE $126,164.00
HOSTED SOLUTIONS $0.00
TRAINING $5,213.95
FUNCTIONS $44,168.22
GRAND TOTAL $586,521.96
EMD‐Q Retest
Advanced EMD
Advanced EMD
COMMENTS
Basic TC Student Manuals
COMMENTSScroll over this cell to see the
Approved Use of Funds Guideline
EMD Recert
EMD‐QA Class
EMD Retest
Diaster Operations NC TC Symp
Dispatch Workstations
COMMENTS
PSAP NAME County
PSAP Manager:
Email Address:
Address:
City State
Signature:
PHONE & FURNITUREInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenance Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
Centurylink'308137419/307315809/ 30
7688219$114,367.83 2072.16 109862.64 2077.2
Information Tech Svcs T160610582 $26.31 109862.64
CCS 963 $8,097.56 2077.2
Call One Inc 599793 $332.00
Fluent Language Solutions 508163 $190.80
Centurylink Q061400327/Q051700333 $22,293.33 17486.16 18832.31
10769.2 10997.44
11590.24
82.62
TOTAL $0.00 $114,394.14 $332.00 $30,581.69
SOFTWAREInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenance Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
Sungard Public Sector
'117406/118242/11
9806/119988/11089
2/111059
$177,997.08 177997.08
SHI B04817845 $9,411.12
ESRI'93100468/9310067
4$12,249.65
Priority Dispatch 127530 $2,277.00
TOTAL $0.00 $0.00 $187,408.20 $14,526.65
HARDWAREInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenance Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
Centurylink
Motorola 78341831 $29,412.62 25195.22
Hewlett Packard 57126165 $7,408.32
Hewlett Packard 57114200 $1,680.00
Loan Payment Plan ‐ CAD $6,401.30
Loan Payment Plan ‐ GIS $10,524.81
Dimension Data'434195/434043/43
3188/553000$11,146.00 107111.77
TOTAL $16,926.11 $0.00 $20,234.32 $29,412.62
HOSTED SOLUTIONSInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenance Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
TOTAL $0.00 $0.00 $0.00 $0.00
Radio System Console Positions
Computer Workstations (6)
Monitors (12)
switches for data center & backup data center. Main
network switch between CAD server/storage/GIS &
console. Pro rata alloc. Based on utilization
COMMENTS
COMMENTS
COMMENTS
New CAD System to be implemented
Fall 2016
SQL License New CAD
GIS
EMD Card Sets/Comp System
COMMENTS
Monthly Charges
Long Distance Charges
Console Cleaning/Wire Mgmt
Headsets
Interpretive Services
Phone System
EXPENSE REPORT
TRAININGInvoice or Account
NumberAmount Per Diem Out‐of‐State
Vendor Name:
DSS Corporation 18160 $6,000.00
IAED 163673/163690/165457/161163 $350.00
Priority Dispatch 117186/117328/122064 $868.00
Employee Reimb 294336‐539500 $24.00
Employee Reimb 294336‐531200 $337.11 $84.00
TOTAL $7,555.11 $108.00 $0.00
FUNCTIONSInvoice or Account
NumberADDRESSING CONTRACTUAL
DATABASE PROVISIONING CONTRACTUAL
ADDRESSING In‐house
DATABASE PROVISIONING In‐
house
911 Telephone System In‐
house
PC Support to include
hardware In‐house (Desktop
PC)
CAD support to include hardware and software In‐
house
Server support to include
hardware and software In‐
house
GIS Support to include
hardware and software In‐
house
Radio Support to include
hardware and software In‐
house Scroll over this cell to see the
Approved Use of Funds Guideline
Vendor Name:Pitt County Planning $63,180.18
Pitt County MIS $48,193.17 $4,425.00 $53,194.00 $21,815.00 $30,752.00
TOTAL $0.00 $0.00 $63,180.18 $48,193.17 $0.00 $4,425.00 $53,194.00 $21,815.00 $30,752.00 $0.00
EXPENSE TOTALSPHONE $145,307.83SOFTWARE $201,934.85HARDWARE $66,573.05HOSTED SOLUTIONS $0.00TRAINING $7,663.11FUNCTIONS $221,559.35
GRAND TOTAL $643,038.19
COMMENTS
COMMENTSScroll over this cell to see the Approved
Use of Funds Guideline
Call Taking Training
EMD/EMDQ Certifications
ETC/EMD Classes
* Reimb for travel for EMD class
PSAP NAME County
PSAP Manager:
Email Address:
Address:
City State
Signature:
PHONE & FURNITUREInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenace Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
CenturyLink JULY $3,509.36
CenturyLink AUG $3,098.22
CenturyLink AUG ‐$2,736.26
CenturyLink SEPT $3,097.97
CenturyLink OCT $3,097.97
CenturyLink NOV $3,097.90
CenturyLink P110300762 $5,652.00
CenturyLink DEC $3,098.31
CenturyLink JAN $3,222.10
CenturyLink FEB $3,098.37
CenturyLink MAR $3,098.31
CenturyLink APR $3,098.31
CenturyLink Q031502394 $7,767.36
CenturyLink MAY $3,098.59
CenturyLink JUNE $3,098.60
ITS T150708503 $69.63
ITS T150808505 $69.72
ITS T150908506 $69.81
ITS T150900447 $69.87
ITS T151008506 $70.02
ITS T151108508 $70.53
ITS T160108509 $70.65
ITS T160208512 $69.72
ITS T160308513 $70.38
ITS T160408514 $69.69
ITS T160508537 $69.90
ITS T160608538 $69.75
Language Line Serv 3655114 $101.85
Language Line Serv 3674327 $107.80
Language Line Serv 3693800 $139.70
Language Line Serv 3713300 $101.80
Language Line Serv 3732406 $107.89
Language Line Serv 3751495 $141.81
Language Line Serv 3770579 $101.75
Language Line Serv 3789891 $101.86
Language Line Serv 3809430 $101.75
Language Line Serv 3828972 $101.77
Language Line Serv 3848378 $150.74
Language Line Serv 3867949 $107.85
TOTAL $0.00 $37,183.99 $0.00 $13,419.36
SOFTWAREInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenace Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
CenturyLink Q032800128 $135,354.10 $38,420.00
Edge One Solutions 1050 $4,350.00
Notepage 19540 $395.00
Priority Dispatch 115801 $3,588.00
Priority Dispatch 117195 $25,327.40 $2,976.00
Tritech Software IVC4004290 $6,870.87
The Soundside Group 25872 $640.00
EXPENSE REPORT
COMMENTS
old equipment
new equipment
New CAD software
COMMENTS
Voice logging recorder
Paging software
EMD
EFD
CAD (6 months)
CAD server
TOTAL $0.00 $0.00 $160,681.50 $57,239.87
HARDWAREInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenace Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
Palmer Consulting 5552 $70.00
The Soundside Group 68796 $12,000.00
The Soundside Group 25539 $647.00
The Soundside Group 25790 $5,483.00
The Soundside Group 26541 $4,190.00
The Soundside Group 26856 $4,000.00
The Soundside Group 27177 $1,416.25
The Soundside Group 26091 $1,017.00
TOTAL $0.00 $0.00 $5,017.00 $23,806.25
HOSTED SOLUTIONSInvoice or Account
NumberLease Recurring Non‐Recurring
Maintenace Contractual
Scroll over this cell to
see the Approved Use
of Funds Guideline
Vendor Name:
TOTAL $0.00 $0.00 $0.00 $0.00
TRAININGInvoice or Account
NumberAmount Per Diem Out‐of‐State
Vendor Name:
Betty Dare Modlin 022516 $440.00
CenturyLink Q032800128 $20,312.00 20312.5
Priority Dispatch 117195 $11,925.00
TOTAL $32,677.00 $0.00 $0.00
FUNCTIONSInvoice or Account
NumberADDRESSING CONTRACTUAL
DATABASE PROVISIONING CONTRACTUAL
ADDRESSING In‐house
DATABASE PROVISIONING In‐
house
911 Telephone System In‐
house
PC Support to include
hardware In‐house (Desktop
PC)
CAD support to include hardware and software In‐
house
Server support to include
hardware and software In‐
house
GIS Support to include
hardware and software In‐
house
Radio Support to include
hardware and software In‐
house Scroll over this cell to see the
Approved Use of Funds Guideline
Vendor Name:
TOTAL $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
EXPENSE TOTALSPHONE $50,603.35SOFTWARE $217,921.37HARDWARE $28,823.25HOSTED SOLUTIONS $0.00TRAINING $32,677.00FUNCTIONS $0.00
GRAND TOTAL $330,024.97
Workstation maintenance
COMMENTS
50% of generator maintenance
CAD
UPS
CAD
CAD rebranding project
CAD network equip
CAD upgrade
COMMENTS
COMMENTSScroll over this cell to see the Approved
Use of Funds Guideline
CPR
CAD (Southern Software)
EFD
COMMENTS
Backup PSAP Plans Status Update
47
Backup PSAP Update
4710/07/2016 Information Technology
Backup PSAP Plans Status
• 110 PSAPs have approved Backup Plans
• 44 PSAPs have their plans implemented and functioning
• Staff is working with the last 7 PSAPs whose plans are not yet approved. Hope to have the remaining plans operationally approved within the next 30 days.
48
Backup Plan Status Map
Information Technology10/07/2016
Backup PSAP Update
49Information Technology10/07/2016
Backup PSAP Update
Timelines
• Implementation timelines are for your benefit
• Way to keep you on track
• Board staff needs a monthly update from you on the status of your implementation process.
• What milestones were met, what milestones were not met and why, and what is preventing you from accomplishing the milestones.
• Documentation will be helpful as the 7/1/2017 deadline approaches
508/17/2015 Information Technology
Backup PSAP Update
DIT Quotes for Network Connections
• D.I.T. can provide quotes for fiber network connections at costs below standard rates.
• To leverage this pricing, PSAPs must obtain D.I.T. quotes for network connections between their primary and backup sites.
• Complete the “TO-4 Cable Service Request” form and send to Marsha Tapler. Do not send directly to D.I.T.
51Information Technology10/07/2016
Backup PSAP Update
52Information Technology10/07/2016
Backup PSAP Update
Implementation
• Provide quotes and obtain prior approval before purchasing.
• Notify staff is you are having problems obtaining quotes. Be sure your concerns are supported by written documentation, such as emails.
• Don’t discount looking for other vendors.
5353 Information Technology10/07/2016
Backup PSAP Update
Questions or Comments
• Tina Bone: 919-754-6111, [email protected]
• David Dodd: 919-754-6625, [email protected]
• Dave Corn: 919-754-6269, [email protected]
• Marsha Tapler: 919-754-6344, [email protected]
Regional Breakout Sessions
56
1) Telecommunicator training 2) Transition plan for those that will
retire 3) What will the future look like
Information Technology10/07/2016
North Carolina 911 BoardPSAP Managers Meeting
October 13-14, 2016
2
Introduction911 Board Members
Information Technology10/07/2016
38/17/2015 Information Technology
48/17/2015 Information Technology
1) Telecommunicator training 2) Transition plan for those that will retire 3) What will the future look like
People
58/17/2015 Information Technology
People
Money???Stress????????
68/17/2015 Information Technology
BREAK TIME
Vendors & Managers & 911 Board Staff
8810/07/2016 Information Technology
How can the commercial partners better assist the NC 911 Board Staff when submitting
information to their customers for purchases/funding to minimize follow up
questions or funding denials
9910/07/2016 Information Technology
How can the NC 911 Board better assist or educate the commercial partners when
submitting information to their customers for purchases/funding to minimize follow up
questions or funding denials.
101010/07/2016 Information Technology
There are certain NC 911 eligibility guidelines that are broad and have been subject to
interpretation. Can the NC 911 board describe the thought process of how those decision are
made
111110/07/2016 Information Technology
Discussion/instruction/advice on how to best respond to information requests from our customers for the upcoming PSAP audits
(timing on supplying maintenance records, content, format, etc.)
121210/07/2016 Information Technology
How to best educate/communicate to commercial partners any changes, needs,
requirements on an ongoing basis
131310/07/2016 Information Technology
How to best educate/communicate product features, needs, advancements and services to
NC 911 Board
141410/07/2016 Information Technology
Help the 911 Board Understand “Don’t Worry About The Price, It’s 911 Money”
151510/07/2016 Information Technology
Help the 911 Board Understand “What It Will Take for CAD systems to be Interoperable?”
161610/07/2016 Information Technology
How can the 911 Board and the commercial partners have a more positive dialogue in the
future ?
178/17/2015 Information Technology
BREAK TIME
188/17/2015 Information Technology
PSAP Manager Meeting Dates-March 2017
• 3/15/2017 Southeast Region Jacksonville, NC• 3/22/2017 Western Region Asheville, NC• 3/23/2017 Central Region Winston-Salem, NC• 3/30/2017 Northeast Region Wilson, NC• 3/31/2017 911 Board Meeting Wilson, NC
PSAP Managers Meeting DatesJuly 2017
• 7/12/2017 Central Region Carthage, NC• 7/13/2017 Southeast Region Clinton, NC• 7/19/2017 Northeast Region Hertford, NC• 7/27/2017 Western Region Asheville, NC• 7/28/2017 911 Board Meeting Asheville, NC
Statewide PSAP Managers Meeting2017
•Date and Location: To be Determined
228/17/2015 Information Technology
Thank You and
Safe Travels