Noreen IlyasAirPort RoadMurashid Fujairah U.A.E0097152943233200971507109790

O b j e c t i v e s

Seeking a challenging position in a progressive organization with an aim to contribute positively towardsThe objectives of the organization to the best of my capabilities and to assist an organization in achievingIts goals while seeking long term career with optimum growth.

P r o f e s s i o n a l Q u a l i fi c a t i o n

Comsats Institute of Information and Technology Lahore, Pakistan Master’s in Business Administration (HRM) 2012

Govt MAO College Lahore PakistanB.Com1st Division 2009

Board of Intermediate and secondary Education Lahore Intermediate in Computer Sciences 20072nd Division

Board of Intermediate and secondary Education Lahore Matric 20051st Division

E m p l o y m e n t H i s t o r yJanuary 2014 to till dateCheckin Technology (pvt) Ltd.Sales Executive

• Attract potential customers by answering product and service questions; suggesting information about other products and services for upselling.

• Resolves product or service problems by solving the customer's complaint; Determining the cause of the problem; selecting and explaining the best solution to solve the problem ; expediting correction or adjustment; following up to ensure resolution.

• Improve the overall customer Relationship With the organization.

• Recording Sales Invoices and Preparing sale Reports for management.

• Any Other Task Assigned by the Sales Manager.

• Manage the filing, storage and security of documents

Pizza Hut (Main branch DHA)

July 2012 to December 2012 (6 months)

Trainee Manager Operation

• Responsible for maintain the Production level according to the targeted demand.

• Strictly follow the policies of organization like issuance of inventory on FIFO basis.

• Ensure maximum level of customer satisfaction and maintaining the overall quality of services.

• Liaising with branch manager and coordinating branch activities with staff.

• Any other task assign by branch manager.

Habib Bank Limited.July 2009 to September 2009 (3 months)Internee

• Working as a Team member• To make pay orders, bank drafts etc.• Fund transfers• Delivery of Cheque Books• Answering customer's enquiries• Co-ordination with teller and operations manager and other branches• Preparing daily reports• Performing Cash transactions as a teller• Doing Clearing Procedures• Ensuring timely and quick services to customers

S p e c i a l S k i l l s a n d c e r t i fi c a t e s

• Certificate of participation from institute of retail studies (IRS) workshop on selling skills and customer services.

• Work as a volunteer in Shaukat Khanum cancer hospital & research Centre.

• An Active member of Clean & Green (CIIT) organization for environmental protection.

• Training certificates of Ticket reservation software (GDS) from Amadeus & Abacus.

• Work as a CSR (Customer Services Representative) in Call Center for Three years

C o m p u t e r S k i l l s a n d c e r t i fi c a t e s

• Certificate in computerized accounting (Peachtree, Quick book, sage)• MS word, power point, Excel.• Web surfing, Browsing, Emails

Languages

• English, Urdu, Hindi

P e r s o n a l

Father’s Name : Mazhar IqbalEmail id : getnoreenmazhar@gmail.comDate of birth : 01, November 1988 Place of Birth : LahoreReligion : IslamCNIC : 35201-3431511-0Domicile : PunjabMarital Status : Married