CONTINUOUS PRODUCT SUPPORT

Lewis Moore & Rachel Davies @unrulyco

TEAMS

XP FROM THE BEGINNING

“a lightweight methodology for small to medium sized teams developing software in the face of vague or rapidly changing requirements.”

•  Build MVP •  Measure •  Learn

LEAN THINKING + XP

BUILDING OUT

MVP EXPOSE

CONTINUOUS VALUE DELIVERY

AGILE SUPPORT CHALLENGES

How do we support products on the move?

How do we support products in new terrain?

How do users find out what the product does today?

When to Productionize?

OUR APPROACH TO SUPPORT

PRO-DEV

Infra

UX Product

Solns

Solns

Solns

Devs

Devs

Product

Devs

Devs

Data

UX

FULL SPECTRUM DEVELOPERS

Stories

Prioritized by Teams & Business Stakeholders

Support Requests

Prioritised by Solutions Team + 1 dev per team

20% Learning & Research

Tech Tasks Prioritized by Team

Product Development

Infra/UX

Prioritized by Team & specialists

TYPES OF WORK

SUPPORT DESK

DAILY CATCHUP

OUT OF HOURS

RELEASE EMAILS

RETROSPECTIVES

RECOGNITION

BE IN THE SPACE

GET CLOSER

TAKEAWAYS

•  Daily support catchup

•  Developers see support tickets as they come in

•  Training internal users to become self-sufficient

•  Making support more interesting by taking on research

TRY THESE

•  Variety keeps people intererted in their jobs

•  Developers more aware of failure modes of their code, think about what can go wrong when adding new features

BENEFITS

tech.unruly.co