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NON-VERBAL NON-VERBAL COMMUNICATION COMMUNICATION

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Page 1: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

NON-VERBAL NON-VERBAL

COMMUNICATIONCOMMUNICATION

Page 2: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

What Is Non-Verbal What Is Non-Verbal Communication?Communication?

““Nonverbal communication involves those nonverbal stimuli Nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that source [speaker] and his or her use of the environment and that have potential message value for the source or receiver have potential message value for the source or receiver [listener]”  (Samovar et al).   [listener]”  (Samovar et al).  

Page 3: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

A Spoken Message Is Always A Spoken Message Is Always Sent On Two Levels Sent On Two Levels

Simultaneously, Verbal And Simultaneously, Verbal And Non-VerbalNon-Verbal

Page 4: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Nonverbal communication Nonverbal communication cues can play five rolescues can play five roles

RepetitionRepetition: they can repeat the message the person is making verbally.: they can repeat the message the person is making verbally. ContradictionContradiction: they can contradict a message the individual is trying to : they can contradict a message the individual is trying to

convey.convey.

SubstitutionSubstitution:: they can substitute for a verbal message. For example, a they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words and person's eyes can often convey a far more vivid message than words and often do.often do.

ComplementingComplementing: they may add to or complement a verbal message. A : they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can boss who pats a person on the back in addition to giving praise can increase the impact of the message.increase the impact of the message.

AccentingAccenting: : they may accent or underline a verbal message. Pounding the they may accent or underline a verbal message. Pounding the

table, for example, can underline a message table, for example, can underline a message

Page 5: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Nonverbal communication Nonverbal communication and body language in and body language in

relationshipsrelationships Nonverbal communication skills improve relationships by helping you:Nonverbal communication skills improve relationships by helping you:

Accurately read other people, including the emotions they’re feeling and Accurately read other people, including the emotions they’re feeling and the unspoken messages they’re sending. the unspoken messages they’re sending.

Create trust and transparency in relationships by sending nonverbal signals Create trust and transparency in relationships by sending nonverbal signals that match up with your words. that match up with your words.

Respond with nonverbal cues that show others that you understand, notice, Respond with nonverbal cues that show others that you understand, notice, and care. and care.

Unfortunately, many people send confusing or negative nonverbal signals Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust are without even knowing it. When this happens, both connection and trust are lost in our relationshipslost in our relationships

Page 6: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Types of Non-Verbal Types of Non-Verbal CommunicationCommunication

Facial expressionsFacial expressions The human face is extremely The human face is extremely

expressive, able to express countless emotions without saying a word. And expressive, able to express countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures. fear, and disgust are the same across cultures.

Body movements and posture:Body movements and posture: The way you move and carry yourself communicates a wealth of information to the world. This type of nonverbal communication includes your posture, bearing, stance, and subtle movements.

Page 7: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Gestures:Gestures: Gestures are woven into the fabric of our daily lives. Gestures are woven into the fabric of our daily lives. We wave, point, beckon, and use our hands when we’re arguing or We wave, point, beckon, and use our hands when we’re arguing or speaking animatedly–expressing ourselves with gestures often without speaking animatedly–expressing ourselves with gestures often without thinking.thinking.

Eye contactEye contact: : Since the visual sense is dominant for most people, Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s maintaining the flow of conversation and for gauging the other person’s response.response.

Page 8: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

TouchTouch: : We communicate a great deal through touch. Think about the We communicate a great deal through touch. Think about the messages given by the following: a firm handshake, a timid tap on the messages given by the following: a firm handshake, a timid tap on the shoulder, a warm bear hug, a reassuring pat on the back, a patronizing pat shoulder, a warm bear hug, a reassuring pat on the back, a patronizing pat on the head, or a controlling grip on your arm.on the head, or a controlling grip on your arm.

Space:Space: Have you ever felt uncomfortable during a conversation Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy, aggression, dominance, nonverbal messages, including signals of intimacy, aggression, dominance, or affectionor affection

Page 9: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Voice:Voice: We communicate with our voices, even when we are not using We communicate with our voices, even when we are not using words. Nonverbal speech sounds such as tone, pitch, volume, rhythm, and words. Nonverbal speech sounds such as tone, pitch, volume, rhythm, and rate are important communication elements. When we speak, other people rate are important communication elements. When we speak, other people “read” our voices in addition to listening to our words. These nonverbal “read” our voices in addition to listening to our words. These nonverbal speech sounds provide subtle but powerful clues into our true feelings and speech sounds provide subtle but powerful clues into our true feelings and what we really mean. Think about how tone of voice, for example, can what we really mean. Think about how tone of voice, for example, can indicate sarcasm, anger, affection, or confidenceindicate sarcasm, anger, affection, or confidence

Page 10: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 11: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 12: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 13: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 14: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 15: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 16: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 17: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Tips for successful nonverbal Tips for successful nonverbal communicationcommunication

Take a time out if you’re feeling Take a time out if you’re feeling overwhelmed by stressoverwhelmed by stress: : Stress Stress compromises your ability to compromises your ability to communicate. When you’re communicate. When you’re stressed out, you’re more likely to stressed out, you’re more likely to misread other people, send off misread other people, send off confusing or off-putting confusing or off-putting nonverbal signals, and lapse into nonverbal signals, and lapse into unhealthy knee-jerk patterns of unhealthy knee-jerk patterns of behavior.behavior.

Pay attention to inconsistencies: Pay attention to inconsistencies: Nonverbal communication should Nonverbal communication should

reinforce what is being said. If reinforce what is being said. If you get the feeling that someone you get the feeling that someone isn’t being honest or that isn’t being honest or that something is “off,” you may be something is “off,” you may be picking up on a mismatch picking up on a mismatch between verbal and nonverbal between verbal and nonverbal cues. Is the person is saying one cues. Is the person is saying one thing, and their body language thing, and their body language something else? For example, are something else? For example, are they telling you “yes” while they telling you “yes” while shaking their head no? shaking their head no?

Page 18: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Look at nonverbal communication signals as a groupLook at nonverbal communication signals as a group.. Don’t read too Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you are sending and receiving, from eye contact to tone of voice signals you are sending and receiving, from eye contact to tone of voice and body language. Do they all seem to be saying the same thing or hitting and body language. Do they all seem to be saying the same thing or hitting

the same emotional markthe same emotional mark? ?

Page 19: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Cultural Differences in Non-Cultural Differences in Non-verbal Communicationverbal Communication

General Appearance and DressGeneral Appearance and Dress

Posture :Consider the following actions and note cultural differences: Posture :Consider the following actions and note cultural differences:

Bowing (not done, criticized, or affected in US; shows rank in Japan) Bowing (not done, criticized, or affected in US; shows rank in Japan)

Slouching (rude in most Northern European areas) Slouching (rude in most Northern European areas)

Hands in pocket (disrespectful in Turkey) Hands in pocket (disrespectful in Turkey)

Sitting with legs crossed (offensive in Ghana, Turkey) Sitting with legs crossed (offensive in Ghana, Turkey)

Showing soles of feet. (Offensive in Thailand, Saudi Arabia) Showing soles of feet. (Offensive in Thailand, Saudi Arabia)

Page 20: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Paralanguage : vocal characterizers (laugh, cry, yell, moan, whine, Paralanguage : vocal characterizers (laugh, cry, yell, moan, whine, belch, yawn).  These send different messages in different cultures (Japan belch, yawn).  These send different messages in different cultures (Japan — giggling indicates embarrassment).— giggling indicates embarrassment).

Vocal qualifiers (volume, pitch, rhythm, tempo, and tone).  Loudness Vocal qualifiers (volume, pitch, rhythm, tempo, and tone).  Loudness indicates strength in Arabic cultures and softness indicates weakness; indicates strength in Arabic cultures and softness indicates weakness; indicates confidence and authority to the Germans,; indicates indicates confidence and authority to the Germans,; indicates impoliteness to the Thais; indicates loss of control to the Japanese. impoliteness to the Thais; indicates loss of control to the Japanese. (Generally, one learns not to “shout” in Asia for nearly any reason!).  (Generally, one learns not to “shout” in Asia for nearly any reason!).  Gender based as well: women tend to speak higher and more softly than Gender based as well: women tend to speak higher and more softly than men men

Page 21: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 22: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Turkey: HomosexualTurkey: Homosexual

Commonly: PerfectCommonly: Perfect

Japan: MoneyJapan: Money

Page 23: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 24: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Turkey: Right wing political partyTurkey: Right wing political party

Commonly: OKCommonly: OK

Japan: FiveJapan: Five

Page 25: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 26: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Turkey: You get nothing from meTurkey: You get nothing from me

Commonly: Stop, enoughCommonly: Stop, enough

W.Africa: You have 5 fathers!W.Africa: You have 5 fathers!

Page 27: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that
Page 28: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Turkey: obscene gestureTurkey: obscene gesture

No such gesture in EnglishNo such gesture in English

Brazil: Good luck!Brazil: Good luck!

Page 29: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

TaskTask

Work in pairs on a scripted dialogueWork in pairs on a scripted dialogue

First, student B would reply silently to half of the dialogue read by student First, student B would reply silently to half of the dialogue read by student B, then A replies to the other half of the dialogue. Both students become B, then A replies to the other half of the dialogue. Both students become familiar with the dialogue then act out the whole dialogue using familiar with the dialogue then act out the whole dialogue using expressions, gestures and posture. expressions, gestures and posture.

10 mins10 mins

Page 30: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Video clipVideo clip

Page 31: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Half the class write the dialogue for Mr. Bean, half write the dialogue for Half the class write the dialogue for Mr. Bean, half write the dialogue for the old guy.the old guy.

Students are required to combine in pairs to put the dialogue together, Students are required to combine in pairs to put the dialogue together, rehearse and perform for the class if they wish.rehearse and perform for the class if they wish.

Page 32: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

PROJECT#1PROJECT#1

Pair work( group of 3-4 or more not acceptable).Pair work( group of 3-4 or more not acceptable).

Come Up with an Advertisement Come Up with an Advertisement

Channel of Communication would be Non-Verbal Channel of Communication would be Non-Verbal

Time frame( not more than 5 mins). Time frame( not more than 5 mins).

Page 33: NON-VERBAL COMMUNICATION. What Is Non-Verbal Communication? “Nonverbal communication involves those nonverbal stimuli in a communication setting that

Read at homeRead at home

4. Interpreting non-verbal communication4. Interpreting non-verbal communication

Pg 37-41Pg 37-41

Discussion would follow in the next session.Discussion would follow in the next session.