non custodial parent programintranet.edsisolutions.com/emponly/intranet/edsiway/pdfs/edsi...
TRANSCRIPT
EDSI
Job Developer Orientation ndash EDSI Way
Table of Contents
bull Job Developer Training
bull Case Notes 101
bull Retention
bull Community ServiceWork ExperiencePaid Work
Experience
bull Introduction to EDSI
bull Ascend Staffing
bull Training Evaluation
Introduction to EDSI
Welcome to EDSI bull As a new employee we know that you probably have many
questions about your position How do I do this What does my position require me to do exactly How do I complete my timesheet in ADP
bull Whether you are an Employment Consultant or a Job Developer it is very critical for you to understand the importance of your role here at EDSI
bull During Orientation you will go through intensive job training guided by your Manager and staff including
Introduction to EDSI
Review of the EDSI Policy Manual
Administrative Paperwork
Job Specific Information
Software Training (available on the Intranet)
What to Expect
bull During orientation you will be get the
opportunity to meet different people and
learn all components of your position
bull You will get the chance to job shadow
different people and understand how your
role as a Job Developer fits in the
organization
What makes EDSI different ldquoThe 3 Prsquosrdquo
bull People
bull Committed Team Members
bull Process
bull ISO
bull Perspective
bull Innovative
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Table of Contents
bull Job Developer Training
bull Case Notes 101
bull Retention
bull Community ServiceWork ExperiencePaid Work
Experience
bull Introduction to EDSI
bull Ascend Staffing
bull Training Evaluation
Introduction to EDSI
Welcome to EDSI bull As a new employee we know that you probably have many
questions about your position How do I do this What does my position require me to do exactly How do I complete my timesheet in ADP
bull Whether you are an Employment Consultant or a Job Developer it is very critical for you to understand the importance of your role here at EDSI
bull During Orientation you will go through intensive job training guided by your Manager and staff including
Introduction to EDSI
Review of the EDSI Policy Manual
Administrative Paperwork
Job Specific Information
Software Training (available on the Intranet)
What to Expect
bull During orientation you will be get the
opportunity to meet different people and
learn all components of your position
bull You will get the chance to job shadow
different people and understand how your
role as a Job Developer fits in the
organization
What makes EDSI different ldquoThe 3 Prsquosrdquo
bull People
bull Committed Team Members
bull Process
bull ISO
bull Perspective
bull Innovative
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Introduction to EDSI
Welcome to EDSI bull As a new employee we know that you probably have many
questions about your position How do I do this What does my position require me to do exactly How do I complete my timesheet in ADP
bull Whether you are an Employment Consultant or a Job Developer it is very critical for you to understand the importance of your role here at EDSI
bull During Orientation you will go through intensive job training guided by your Manager and staff including
Introduction to EDSI
Review of the EDSI Policy Manual
Administrative Paperwork
Job Specific Information
Software Training (available on the Intranet)
What to Expect
bull During orientation you will be get the
opportunity to meet different people and
learn all components of your position
bull You will get the chance to job shadow
different people and understand how your
role as a Job Developer fits in the
organization
What makes EDSI different ldquoThe 3 Prsquosrdquo
bull People
bull Committed Team Members
bull Process
bull ISO
bull Perspective
bull Innovative
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Welcome to EDSI bull As a new employee we know that you probably have many
questions about your position How do I do this What does my position require me to do exactly How do I complete my timesheet in ADP
bull Whether you are an Employment Consultant or a Job Developer it is very critical for you to understand the importance of your role here at EDSI
bull During Orientation you will go through intensive job training guided by your Manager and staff including
Introduction to EDSI
Review of the EDSI Policy Manual
Administrative Paperwork
Job Specific Information
Software Training (available on the Intranet)
What to Expect
bull During orientation you will be get the
opportunity to meet different people and
learn all components of your position
bull You will get the chance to job shadow
different people and understand how your
role as a Job Developer fits in the
organization
What makes EDSI different ldquoThe 3 Prsquosrdquo
bull People
bull Committed Team Members
bull Process
bull ISO
bull Perspective
bull Innovative
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
What to Expect
bull During orientation you will be get the
opportunity to meet different people and
learn all components of your position
bull You will get the chance to job shadow
different people and understand how your
role as a Job Developer fits in the
organization
What makes EDSI different ldquoThe 3 Prsquosrdquo
bull People
bull Committed Team Members
bull Process
bull ISO
bull Perspective
bull Innovative
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
What makes EDSI different ldquoThe 3 Prsquosrdquo
bull People
bull Committed Team Members
bull Process
bull ISO
bull Perspective
bull Innovative
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Values
SHOW UP
SMILE
SUPPORT
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Orientation Train to Gain
Day 1 Day 2 Day 3 Day 4 Day 5
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Policy
Manual
Participant
Orientation
Classroom
Overview
I-9 and W-4
PI
Shadow JD
Sit in Classroom
Lunch (mentor)
Guidelines
Code of Ethics
EDSI Way
Shadow ndash
Instructor
Corporate
Paperwork
Participant File
Participant
Paperwork
Attend Workshop
Skilldex
TABE (optional)
Shadow -
Instructor
Tiered
Employment
ADP Timesheet
ISO Training
Contract Specific
Shadowndash Job
Developer
Day 6
Day 7
Day 8
Day 9
Day 10
Job Shadowing ndash
EC
Organizational
Skills
Outlook
Job Shadowing -
JD
Job Shadowing -
QCC
Q amp A
Training
Evaluation
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSIrsquos Mission Statement
We must strive to create enthusiasm in our clients see through their eyes understand
their needs and deliver more than they expect
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Locations
bull Dearborn MI
bull Detroit MI
bull Chicago IL
bull Prince Georgersquos County MD
(Temple Hills and Largo)
bull Washington DC
bull Staten Island NY
bull Pittsburgh PA
bull Philadelphia PA
bull Gettysburg PA
bull Chambersburg PA
bull Pottsville PA
bull Wilmington DE
bull Bristol PA
bull Lebanon PA
bull Chester PA
bull Norristown PA
bull Reading PA
bull Carlisle PA
bull Harrisburg PA
bull York PA
bull Lancaster PA
bull Wilkes-Barre PA
bull Hazleton PA
bull Raleigh NC
bull Westland MI
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Employee Intranet bull In order to access the forms and training you will need to
access the EDSI Website (wwwedsisolutionscom)
bull Click on Employee Intranet
bull Enter your Employee ID and password (your last name)
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Dress Code bull Dress code is important for our staff and participants
Since participants look to us as role models we must
exhibit a professional dress code
bull As listed in the EDSI Company Policy Manual EDSI
offices are required Business Dress (Monday ndash Thursday)
and Business Casual on Friday
bull Although clothing preferences differ by individual as a
representative of the EDSI each employee is expected to
exercise good judgment and taste in selecting office attire
that is business-professional and is consistent with the
employeesrsquo presentation during the interview process
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Databases bull You will be utilizing many EDSI databases to help you in
your position
bull Here are some of the databases that you will have access
to
bull Skilldex
bull TimeTracker
bull Master Database (Excel)
bull Employment Verification Form Database (EVF)
bull Employer Profile Database
bull Job Order Database
bull Contract specific system (please check with your Program Manager
for contract specific systems)
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Microsoft Outlook bull Microsoft Outlook is your Time Management tool to
help you organize your day and communicate with
others throughout the organization
bull With Outlook yoursquoll have the option to
Schedule meetings
Manage your tasks
View Calendar
bull You can access your e-mail via the Employee
Intranet as well
bull You can also access the Microsoft Outlook tutorial under Resources on the Employee Intranet
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
ISO bull ISO 9001 is an international quality standard to which
EDSI is registered It is a process-based standard
focused on continuous improvement and customer
satisfaction
bull ISO allows EDSI to perform our processes
consistently and document the results When we
know how a process is performed we know how to
improve it
bull On the Employee Intranet you will have access to
the ISO forms
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Job Developer Training
EDSI Way
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Job Developer Training bull The following section highlights Job
Developer training
bull This training does not answer contract specific questions
bull Please see your Manager for contract specific guidelines
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Attributes of a Job Developer
bull Enjoys working with people
bull Professionalism
bull Communication
bull Relationship Builder
bull Relationship Maintainer
bull Detail Oriented
bull Time Management
bull Good follow-up
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
EDSI Job Developer
Why are we different
bull The role of the Job Developer is to satisfy the hiring needs of the employer while also meeting the needs of the participant
bull We understand that the Employer is our customer
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Why are we Different bull The EDSI Package
Our Professionalism
Our Attire
Our Marketing Materials
Our Customer Service
Our Availability and Flexibility
Our Communication Practices
Our Time Management
Our Organizational Skills
Our Preparedness
Our Follow-up
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Goal amp Mission Statement
bull To assist participants to gain and retain
employment while living the mission statement
We must strive to create enthusiasm in our clients see through their eyes understand their needs and
deliver more than they expect
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
The Team
Instructor
Employment Consultant
Job Developer
Participant
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Participant Flow
Orientation Enrollment Workforce STRATGEIES Job Club Employment Retention
JDs are involved in our participantsrsquo lives from the moment
the participants enter our doors through retention
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Participant Information to Track bull Enrollment
bull Participant Information
bull Employment Interest
bull Participation bull Hours of Participation
bull Obtain information from TimeTracker
bull Placement bull Employer Information
bull Retention Information
Note At all times you should be aware of your participantsrsquo status or at least be able to find status information in a quick and organized manner
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
JD within the Context of the Team bull Each role is entwined with one another
bull Instructor Prepare participants with
necessary tools
bull JD Match participantrsquos skills and experiences
with available job opportunities
bull EC Ensure participant has a plan with back-
ups and next steps
bull Data Status documented accurately and in a
timely manner
bull Relationships
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Time Management ndash How to Organize Your Week
bull Schedule
bull Planner Microsoft Outlook
bull Appointments
bull Employer Appointments
bull On-Site Off-Sites
bull Internal Meetings
bull Cold Calls and Blitzes
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Time Management ndash How to Organize Your Week
bull Task Lists
bull Planner Outlook
bull Prioritizing
bull Time Lines
bull Set deadlines for yourself
bull If you say it you do it
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Preparedness
bull For Employer Meetings
bull Directions
bull Marketing Materials
bull Paperwork
bull Research the Company
bull Understand their business protocol business
model
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Preparedness bull For On-Sites
bull Secure and prepare the room
bull Accommodate Employer
bull Recruit
bull Present in classrooms
bull Work with ECs
bull Create the Confirmation List
bull Check off those who attend
bull E-mail list to ECs
bull Hide the no-shows ndash Give list to Employer
bull Follow Up
bull Prepare the participants for the interviews
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Preparedness
bull For Off-Site Interviews
bull Secure the Mode of Transportation
bull Directions
bull Confirm List of participants
bull Prepare the participants
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Follow Up
bull Follow up on all JD activities
bull Cold Calls
bull Applications and Resumes
bull Interviews
bull Follow up with ECs and participants
bull Importance of knowing the role of the EC in
placing the participant
bull Establishing relationships with the
participants
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Process
bull The Systematic Approach to Job Development bull Step 1 ndash Cold Call or Blitz
bull Step 2 ndash Appointment
bull Step 3 ndash Employer Profile
bull Step 4 ndash Job Order
bull Step 5 ndash Recruitment and Pre-Screen
bull Step 6 ndash Job Lead Referrals
bull Step 7 ndash Follow Employer Protocol
bull Step 8 ndash Follow up on the Employer Protocol
bull Step 9 ndash Placement and Employment Verification Form (EVF)
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Paperwork bull Phone Log
bull Blitz Log
bull Contact Log
bull Employer Profile
bull Job Order Form
bull Job Lead Referral
bull Employment Verification Form (EVF)
bull Job Development Tracking Form bull Note All these forms are located on the Employee
Intranet (ISO Forms)
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Our Reporting
bull Weekly Reporting on Job Development
Numbers
bull Tracking placements on-sites off-sites
cold calls and blitzes
bull Great measurement tool for assessing JD
performance
bull Assists in showing Job Development
trends
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Why are we Different bull The EDSI Package
bull Our understanding of the meaning of
relationship building
bull Contact vs Relationship = Acquaintance vs
Friend
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Definition of Relationship Employer
bull The on-going cultivation of an employer through various means of communication and customer service bull Phone calls
bull Visits ndash Scheduled and Unscheduled
bull Tokens of Appreciation
bull Emails or Mailings
bull Going the extra mile
bull Continuous follow-up
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Definition of Relationship Participant
bull The relationship we have with a participant
is directly related to the customer service
we provide
bull Needs of the Job Developer
bull Needs of the participant
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Definition of Relationship Participant
Job Developer needs
bull Skill Levels
bull Challenges
bull Goals
bull Availability
Participant needs
bull Honesty
bull Sincerity
bull Compassion
bull Informative
bull Positive
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Establishing Relationships bull You set the tone of your relationship with your
participants
bull Your relationship with the participant begins the moment the participant comes through the doors bull Participants watch you and listen to you even before they
have an opportunity to meet you
bull Let the participant know you care
bull Ensure the participant knows that you are going to follow up about job opportunities that interest the participant
bull Get the participant to call you before you have to call himher
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Service with a SMILE bull Know your participants by name
bull When the participant sits at your desk
are you genuinely happy to see the
participant bull Allow the participant to see your excitement
bull Positive Communication
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Job Club bull Group and individual assignments will be required to facilitate all
levels of learning
bull Discussion will be focused around employer interactions application protocol and barriers
bull It will be an activity that participants can transition to once they have completed Workforce STRATEGIES curriculum
bull It is important for participants to KNOW and UNDERSTAND that when they start employment it is crucial for participants to remain attached to the center
bull During employment Job Club is available for individuals to job search to advance their careers
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Case Notes 101
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
The Actual Case Note bull Case notes are used to document
actual events and facts
bull Although it may be tempting it is important to AVOID opinions
bull Remember if it is not documented the event never happened
bull General Note Do not write anything that you would not want the participant to read
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Case Notes Must Indicate
bull Who what where when why and next step bull Date of Contact (when)
bull Type of Contact (how)
bull Place of Contact (where)
bull Who you contacted (who)
bull What was communicated during the contact (what)
bull Why you had this contact (why)
bull What is going to happen now (next step)
bull Note JDs should update case notes after having any significant interactions with participants
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Follow-up bull After the initial notes are made the EC
or EDSI Staff Member is responsible to
conduct follow-up sessions to ensure
that the issues are being resolved and
goals are being achieved
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Case Notes Dorsquos bull Use grammatically correct language
bull Be thorough yet concise
bull All case notes should end with the staff memberrsquos initials and date
bull When a participant is no longer being serviced by EDSI a closing note should be listed by the EC
bull Case notes should be documented daily by the EC
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Case Notes Dontrsquos bull Falsify records bull Use correction fluid to alter documents bull Leave spaces or blanks bull Use excessive abbreviations bull Include the names of other participants in case
records bull Make negative or derogatory remarks about
participants their family or service providers bull Use participant records to criticize or blame others
to defend oneself or to express feelings about the participant
bull Delete information from a previous case note
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Important Information Never never be merely a documenter The
participant does not need someone to
document what heshe does or does not do
each day Heshe needs someone to
motivate change and increase responsibility
in hisher life
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Retention
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Attendance After Employment
bull Documented calls at critical benchmarks
bull It is important to continue to follow up with your
Employers about each placement and build on
your relationships
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Warning Signs of LeavingLosing a Job bull When a participant expresses concerns like the following ask questions to facilitate
change
bull ldquoI have a medical problem thathelliprdquo
bull Next Step How long has the problem existed Have you seen a physician Are
you under any restrictions
bull ldquoMy child has a chronic illness that prevents me from helliprdquo
bull Next Step What type of illness Are you the primary caretaker Have you
expressed your concern to your caseworker How long has the illness existed Is
your child under the care of a medical professional
bull ldquoMy children have been sick for the past 2 weeks and now Ihelliprdquo
bull Next Step Have you missed any days the last 2 weeks How did your employer
respond Did your take your child to the doctor
bull ldquoMy childcare provider could not care for my children today becausehelliprdquo
bull Next Step Do you have a back-up provider Remind your provider that this is
hisher ldquojobrdquo and it is unacceptable to back out at the last minuteif this is a
problem you will find a permanent provider It is very important to find a reliable
provider because you cannot miss classtrainingemployment Childcare should not
be an issue especially because your childcare services are paid forhelliprdquo
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Numbers bull We will be keeping track of the placements
bull JD Tracking Form
bull Office Performance Goals
bull Individual Goals
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Community ServiceWork ExperiencePaid Work
Experience
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Community ServiceWork ExperiencePaid Work Experience
Paid Work Experience gives our job
candidates the opportunity to work for an
employer to gain valuable skills and
experience that will better qualify them for job
opportunities
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
How can CSPWEWE benefit the employer
Comprehensive Internship Program
bull No cost to the employer
bull Employer can use this time as a training period for the job candidate
bull Employer assesses the candidatersquos job performance work ethic and attendance
bull The employer has the option of hiring the job candidate
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Comprehensive Internship bull Selling the program
bull Utilize it as an additional tool when meeting with employers
bull Present the program as another option for employers who might have financial restraints or are reluctant to commit to hiring our participants initially
bull Highlight the potential training and financial benefits for employers
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Tax Credits
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Tax Credits
bull Tax credits are available to for-profit companies
bull If you are interested in more information on tax credits please visit
httpwwwdlistatepauslandicwpviewaspa=129ampQ=67287amplandiPNavCtr=|1063|1300|2646
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Ascend Staffing
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Ascend Staffing
bull Ascend Staffing is owned by EDSI
bull It will do the recruiting and hiring for the
employerrsquos staffing needs
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Benefits of Ascend Staffing for Employers
bull Takes the burden of recruiting and hiring
away from the employer
bull Ascend takes the responsibilities of Payroll
Workerrsquos Compensation and Unemployment
Insurance away from the employer
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Benefits of Ascend Staffing for Employers
bull Ascend has access to a large pool of
qualified applicants through EDSI
bull Ascend utilizes EDSIrsquos proprietary
assessment tool (Skilldex) that allows to
better match qualified applicants to the
specific hiring needs of the employer
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d
Training Evaluation
bull Now that you have completed the training
please use the link below to complete the
training evaluation
httpwwwsurveymonkeycomsaspxsm=QV0wdipWEhNxh9vpfses_2fw_3d_3d