noel yuhanna senior analyst forrester research
TRANSCRIPT
![Page 1: Noel Yuhanna Senior Analyst Forrester Research](https://reader030.vdocuments.mx/reader030/viewer/2022020720/555c9556d8b42a6f778b4ce4/html5/thumbnails/1.jpg)
ForrTel:Outsourcing Your Database Administration? Think TwiceNoel Yuhanna
Senior Analyst
Forrester Research
April 11, 2005. Call in at 12:55 p.m. Eastern Time
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Theme
To be successful database administration outsourcing
requires careful planning and execution.
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Agenda
• What is involved in administrating databases?
• Why outsource database administration?
• What are the challenges faced when outsourcing?
• What tasks can be outsourced?
• What are the types of outsourcing models?
• How do you succeed in outsourcing?
• What is the future of database outsourcing?
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Role of operational DBA
• Install, upgrade, and migrations
• Troubleshooting and corrective actions
• Space and account management
• Database monitoring and reporting
• Performance and tuning
• Backup and recovery
• Capacity planning
• Data load/unload and synchronization
Distribution of time
License/doc training
Install, upgrade, patch, migration
Performance/troubleshoot
Scripting coding
Security planning Backup rec load/unload 5%
25%
5%
5%
20%
40%
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Role of application DBA
• Database design and modeling
• Application administration
• Coding — SP, triggers, objects etc
• New install, upgrade and migrations
• Backup and recovery
• Define process and integration
• Documentation
• Backup DBA for operational systems
Distribution of time
Apps admin and DB design
Install, upgrade, load
Coding and tuning
50%15%
25%
5%5% Doc/training
Backup and security
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Database administration challenges
Forrester survey: 52 Enterprises with $500 or more in revenue, 2004
Perf/troubleshoot26%
Patch/upgrade
21%
Change mgt.
14%
Planning 11%
Rep/sync 8%
Backup/recovery 8%
Security issues
6%
Resource issues
6%
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Why outsource database administration?
• To save money
• Most administration tasks can be managed remotely
• Databases are becoming a commodity
• Other infrastructure components are being outsourced
• Stable environment, with minimal changes
• Free internal resources for other purposes
• Get resources that are not available internally
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What are the outsourcing challenges?
• Lack of security
• Poor turnaround time
• Hidden costs
• Minimal cost savings
• Quality of service
• Lack of depth in troubleshooting
• Lack of business knowledge
• Lack of performance metrics
• Communication issues
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Do you currently or plan to outsource database administration?
Source: 52 enterprises surveyed with $500 or more in revenue, 2004
Yes
15%
No
69%
Don’t know
16%
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Have you seen the expected savings from offshoring IT?
43 North American IT and business executives, Jan. 04
37%
28%
19%
2%
7%
0%
20%
40%
Too early to tell
Have seen the savings that we
expected
Have seen savings but not what we
expected
Have not achieved
any savings
Savings have exceeded our expectations
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What administration tasks can be outsourced? Administration tasks Success rate
Patch deployment High, except complex patches*
Upgrades Moderate, avoid large upgrades*
Backup & verification High
Space management High
DBMS tuning High
SQL tuning High
Proactive monitoring High
DBMS install Low, difficult to perform remotely*
Security management Moderate, avoid*
Object management Moderate, should be supported internally
HA management High, except initial setup
DR management High, except initial setup
Data load/unload High, can be automated and monitored
Database recovery Moderate, depends on complexity of environment*
Startup/shutdown DBMS High, but depends on DBMS support
Auditing High
* Will change in future
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Database administration outsourcing model
DatabaseTech Support
Remote Admin
Location 1Location 2Admin
DBDB
DB
DB
Agents
Users
Company A
Partial outsourcing
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Database administration outsourcing model
Database tech supportRemote admin Data center
Users
Company A
DBDB
Complete outsourcing
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Top database administration outsourcing vendors
Large vendors
» IBM
» Oracle
» EDS
Offshore vendors
» TCS
» Satyam
» Wipro
Small vendors
» DbaDirect
» Ntirety
» Pythian
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How to succeed in outsourcing?
• Before making a decision
» Consolidate
» Standardize
» Formalize
» Stabilize
» Secure
• Perform a cost-benefit and impact analysis
• Choose the right vendor
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How to select an outsourcing vendor?
• Operational center — Location, Infrastructure, redundancy
• Expertise — DBMS, apps, other technology stack layers
• SLAs — Response time
• Hidden costs — What is not covered?
• Administrators located — Geographic locations
• Security infrastructure — Access to data, VPN
• Tools used — Agents, frequency
• Accountability – How handled
• Formalize — Steps and documented procedures
• Reports provided — Portals, frequency
• Support coverage — 24x7
• References — Ask for them
• Communications — Issues, clarity
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DBA to database ratio
• Current ratio:
» A DBA manages up to 1 TB database collectively
» Average 21 databases per DBA
0
10
20
30
40
50
60
2001200220032004200520062007200820092010
Data
bases
-1,000
2,000
5,000
8,000
(GB
) -
Co
llecti
ve D
B S
ize
Databases
DB Size
Source: Forrester Research
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Forecast: Database administration challenges
2002 2003 2004 2005 2006 2007 2008
Performance & tuning
B&R
Patch/Upgrade
Security
2009 2010
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Database administration cost is declining
0
2000
4000
6000
8000
10000
12000
14000
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
($)
Ad
min
istr
atio
n c
ost
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Future of database outsourcing
• Utility-based model
• More aggressive pricing
• More vendors will offer such service
• Complete stack level integrated focus
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Recommendations
• Understand the impact on operations/applications
• Determine cost benefits
• Flush out security concerns
• Understand the vendor’s position
• Small companies should look at full outsourcing
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Noel Yuhanna
www.forrester.com
Thank you
Entire contents © 2005 Forrester Research, Inc. All rights reserved.