NOBILL NOBILL SYSTEMSYSTEM

14 August 201314 August 2013

Customer Service FRiENDi mobile Team

THE OBJECTIVESTHE OBJECTIVES

Have a basic knowledge about Nobill system and Have a basic knowledge about Nobill system and

knows how to run the Nobill on windows knows how to run the Nobill on windows

operating operating

NOBILL SYSTEMNOBILL SYSTEM

• Nobill is an application system. is an application system.

• Nobill uses by CSR in order to help and satisfy the customers’ concerns. uses by CSR in order to help and satisfy the customers’ concerns.

• Nobill has function such as view, edit, adjust amount, search, etc. has function such as view, edit, adjust amount, search, etc.

• In order to run the nobill system, the first step is have to In order to run the nobill system, the first step is have to log in to nobill to nobill

system.system.

LOG INLOG IN

• Step: Step: 1. Click on the 1. Click on the symsoft program through to windows. program through to windows.

2. Click on to the 2. Click on to the Nobill client version 3.5. client version 3.5.

3. Put the 3. Put the user name e.g. csr. name e.g. csr.

4. Put the password e.g. Password@123.4. Put the password e.g. Password@123.

5. Click OK.5. Click OK.

Purposes: A gate enter to Purposes: A gate enter to Nobill application. application.

NOBILL SYSTEM CHARTNOBILL SYSTEM CHART

Nobill

Customer Care

History

Customer administration

Account Subscription

Customer properties

Recent History

Reserved Phone Numbers

Recent Transaction

Recent History

Counters

Counter History

Properties

History

Services

Event Counters

Find Find Voucher

Customer Structure

Customer Notes

Adjust amount

Edit

Send Massages

Additional info

Voucher refill

Edit

SIM details

CUSTOMER CARECUSTOMER CARE

• Step: 1. From the main Nobill window, then click the customer care .: 1. From the main Nobill window, then click the customer care .

2. It shows four tabs; 2. It shows four tabs; Find, Find Voucher, Customer structure, and Customer , Find Voucher, Customer structure, and Customer

notes.notes.

Purposes: A gate to know about the whole customer things.Purposes: A gate to know about the whole customer things.

FINDFIND

• Step: 1. Under the customer care display.: 1. Under the customer care display.

2. Select the 2. Select the find tab. tab.

3. There are 10 options in order to find exact customer information such as, 3. There are 10 options in order to find exact customer information such as,

phone phone number, customer name, IMSI, ICCID, Acc No, Cus No, Co, Subscriber number, customer name, IMSI, ICCID, Acc No, Cus No, Co, Subscriber

name, name, Customer Id, and User name.Customer Id, and User name.

4. It has function search.4. It has function search.

Purpose: The first step in order to narrow down/search about the customer.Purpose: The first step in order to narrow down/search about the customer.

FIND VOUCHERFIND VOUCHER

• Step: 1. Still under the customer care display, Go to : 1. Still under the customer care display, Go to find voucher tab. tab.

2. Select which serial voucher that customer would like to top up.2. Select which serial voucher that customer would like to top up.

3. It has function search.3. It has function search.

Purpose: to check the availability (active/non-active) voucher (refer to serial Purpose: to check the availability (active/non-active) voucher (refer to serial

number).number).

CUSTOMER STRUCTURECUSTOMER STRUCTURE

• Step: 1. Still under customer care window, Go to : 1. Still under customer care window, Go to customer structure tab. tab.

2. Then it will show customer profile, account, and subscriptions.2. Then it will show customer profile, account, and subscriptions.

3. It has functions new, delete, transfer, and properties.3. It has functions new, delete, transfer, and properties.

Purpose: allow the CSR to check more the information about the customers, Purpose: allow the CSR to check more the information about the customers,

such as customer profile, account, and subscriptions.such as customer profile, account, and subscriptions.

CUSTOMER NOTESCUSTOMER NOTES

• Step: 1. Still under customer care window, go to : 1. Still under customer care window, go to customer notes

2. It has function create, edit and delete.2. It has function create, edit and delete.

Purposes: Customer notes is a platform for CSR to write down every Purposes: Customer notes is a platform for CSR to write down every

changes/editing or follow up matter. (refer to attachment changes/editing or follow up matter. (refer to attachment a, , b, , c, , d, , e, and , and f))

CUSTOMER ADMINISTRATIONCUSTOMER ADMINISTRATION

• Step: 1. Click onto customer care.: 1. Click onto customer care.

2. Fill up on the find tab engine search with e.g. mobile phone number, click search.2. Fill up on the find tab engine search with e.g. mobile phone number, click search.

3. It will appear mobile numbers at the 3. It will appear mobile numbers at the search results, so focusing onto the FRiENDi mobile , so focusing onto the FRiENDi mobile number because there are two mobile networks, U-mobile and FRiENDi, click on it.number because there are two mobile networks, U-mobile and FRiENDi, click on it.

4. Then it will appear at the 4. Then it will appear at the customer structure three sub division of customer details; customer three sub division of customer details; customer administration, account administration, and subscription administration.administration, account administration, and subscription administration.

5. Then click on the 5. Then click on the customer administration, , it will show customer properties, recent history, will show customer properties, recent history, and and reserved phone numbers.reserved phone numbers.

6. It has function as view and edit for read, add, and change.6. It has function as view and edit for read, add, and change.

Purpose: Due to add and change (view and edit) the customer information.Purpose: Due to add and change (view and edit) the customer information.

CUSTOMER PROPERTIESCUSTOMER PROPERTIES

• Step: 1. Under the customer administration, it has first a customer properties : 1. Under the customer administration, it has first a customer properties

2. Click on it2. Click on it

3. Then it will show about customer basic information such as, customer number, 3. Then it will show about customer basic information such as, customer number, name, id, nationality, gender, address, etc.name, id, nationality, gender, address, etc.

4. Due to add or change the customer, it can do by click on 4. Due to add or change the customer, it can do by click on edit button. button.

5. REMEMBER! When done the editing, it has to click on the “5. REMEMBER! When done the editing, it has to click on the “apply” and “ok” ” and “ok” button.button.

Purpose: to verify the customers information and also at the same time can add or Purpose: to verify the customers information and also at the same time can add or change their information (refer to attachment change their information (refer to attachment g, , h, , I, , j, and , and k))

CUSTOMER HISTORYCUSTOMER HISTORY

• Step: 1. Still under the customer administration, beside of the customer : 1. Still under the customer administration, beside of the customer

properties, click properties, click on the on the recent history

2. Click on it.2. Click on it.

3. Then it will show about all of the CSR activities.3. Then it will show about all of the CSR activities.

Purposes: to view the record all of the updating or changing customer Purposes: to view the record all of the updating or changing customer

information.information.

RESERVED PHONE NUMBERSRESERVED PHONE NUMBERS

• Step: 1. Another tab from the customer administration beside customer : 1. Another tab from the customer administration beside customer

properties properties and recent history, that is and recent history, that is reserved phone numbers

2. Click on it.2. Click on it.

Purposes: This tab is provided due to customer Purposes: This tab is provided due to customer mobile phone number request..

ACCOUNTACCOUNT

• Step: 1. Close customer administration window, then back to : 1. Close customer administration window, then back to customer structure window.window.

2. Then double click on the 2. Then double click on the account bar..

3. It will show 3. It will show account administration window. which has four main bars; window. which has four main bars;

recent recent transaction, recent history, counters, and counter history.transaction, recent history, counters, and counter history.

Purpose: This window shows all the customer transactions regarding to the Purpose: This window shows all the customer transactions regarding to the

balance in detail.balance in detail.

RECENT TRANSACTIONRECENT TRANSACTION

• Step: 1. Under account administration,: 1. Under account administration,

2. The first bar is 2. The first bar is recent transaction

3. Then double click on it.3. Then double click on it.

Purpose: This window shows all the customer transaction for up to three latest Purpose: This window shows all the customer transaction for up to three latest

months.months.

RECENT HISTORYRECENT HISTORY

• Step: 1. Still under account administration. : 1. Still under account administration.

2. Select on 2. Select on recent history..

2. Double click on it.2. Double click on it.

Purpose: To view / tracked what services provided by the operator (refer to the Purpose: To view / tracked what services provided by the operator (refer to the

attachment of attachment of l and and m))

COUNTERSCOUNTERS

• Step: 1. Still under the account administration .: 1. Still under the account administration .

2. Select on the 2. Select on the counters tab. tab.

3. Then double click on it.3. Then double click on it.

Purpose: To check what are the subscriptions and balance.Purpose: To check what are the subscriptions and balance.

COUNTER HISTORYCOUNTER HISTORY

• Step: 1. Still under the account administration.: 1. Still under the account administration.

2. Select on the 2. Select on the counter history..

3. Double click on it.3. Double click on it.

Purpose: To check how much the subscribed already has been used by the Purpose: To check how much the subscribed already has been used by the

customers.customers.

ADJUST AMOUNTADJUST AMOUNT

• Step: 1. Still under the account administration.: 1. Still under the account administration.

2. Go to the 2. Go to the find voucher bar under the customer care window. bar under the customer care window.

3. Select on the 3. Select on the adjust amount..

4. Double click on 4. Double click on it..

Purposes: (for supervisor) customized account Top Up balance manually.Purposes: (for supervisor) customized account Top Up balance manually.

EDITEDIT

• Step: 1. Still under the account administration.: 1. Still under the account administration.

2. Select on the 2. Select on the edit..

3. Double 3. Double click on it. on it.

Purposes: (supervisor) customized account balance manually according to the Purposes: (supervisor) customized account balance manually according to the

differences detected in main credit bucket.differences detected in main credit bucket.

SUBSCRIPTIONSUBSCRIPTION

• Step: 1. Back to the : 1. Back to the customer care

2. Then double click on 2. Then double click on subscription..

3. It shows the properties, history, services, and event counters.3. It shows the properties, history, services, and event counters.

Purpose: to view and edit about SIM (Subscriber Identity Module)Purpose: to view and edit about SIM (Subscriber Identity Module)

PROPERTIESPROPERTIES

• Step: 1. Double click the : 1. Double click the properties under subscriptions. under subscriptions.

2. Then it shows the customer SIM detail.2. Then it shows the customer SIM detail.

Purpose: anything related to credit and transaction.Purpose: anything related to credit and transaction.

HISTORYHISTORY

• Step: 1. Double click on the : 1. Double click on the history under subscription administration under subscription administration

2. Then it 2. Then it

Purpose: it shows all the customer credit and transaction.Purpose: it shows all the customer credit and transaction.

SERVICESSERVICES

• Step: 1. Double click on the : 1. Double click on the services tab under subscription administration. under subscription administration.

Purpose: The services provided by the operator.Purpose: The services provided by the operator.

EVENT COUNTERSEVENT COUNTERS

• Step: 1. Double click on the : 1. Double click on the event counters under subscription under subscription

administration.administration.

Purpose: To view new subscription offered by the company.Purpose: To view new subscription offered by the company.

SEND MASSAGESSEND MASSAGES

• Step: 1. Under the properties, the click on the send massages: 1. Under the properties, the click on the send massages

2. it shows a massages bar2. it shows a massages bar

Purpose: (supervisor task) Purpose: (supervisor task)

ADDITIONAL INFOADDITIONAL INFO

• Step: 1. Click on the additional info still under subscription administrationStep: 1. Click on the additional info still under subscription administration

Purpose: (supervisor task)Purpose: (supervisor task)

VOUCHER REFILLVOUCHER REFILL

• Step: 1. Click on the voucher refill under subscription administrationStep: 1. Click on the voucher refill under subscription administration

Purpose: (supervisor task)Purpose: (supervisor task)

EDITEDIT

• Step: 1. Click on the edit under subscription administrationStep: 1. Click on the edit under subscription administration

Purpose: Due to add and change (view and edit) the SIM.Purpose: Due to add and change (view and edit) the SIM.

SIM DETAILSIM DETAIL

• Step: 1. Click on the SIM Detail under subscription administrationStep: 1. Click on the SIM Detail under subscription administration

Purpose: To show the detail of SIMPurpose: To show the detail of SIM

Thank youThank you