no more cruise control: driving change with students, staff, and space
TRANSCRIPT
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No More Cruise Control
Driving Change with Students, Staff, and Space Photos courtesy of Pixabay - Creative
Commons, no attribution required,
unless otherwise noted.
Joe Hardenbrook
Carroll University
@mrlibrarydude
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Our Roadmap
WorkflowsAssessment
KindnessAudit
EnhancedPatronCount
Survey
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Carroll University
● 3,503 students● BA, BS, BSN, MBA, M.Ed.,
MSN, MSE, MOT, DPT● Top Majors:
○ Exercise Science○ Nursing○ Psychology○ Biology○ Business Administration
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Change is Your Competitive Advantage
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Library Staffing
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Library Staffing
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Library Staffing
● Director duties: BRITTANY● Liaison duties (Research assistance, Info Lit, Collection Development:
○ Art: SUSAN○ Graphic Communication: NANCY○ Music: JOE○ Theatre: BRITTANY○ Photography: SUE
● Archives: SUE● ContentDM sys admin: JOE● Website: JOE● Digital signage/web graphics: JOE● WebOPAC sys admin: NANCY● Security Cameras: BRITTANY● Patron Count Records: CAROLE● Reserves: CAROLE
Impact of the loss of one position
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Workflows Assessment
What do you do?
What would you like to spend
more time on?
Is there anything you should invest
less time in?
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Workflows Assessment
Staff buy-in needed
Assessment, NOT evaluation
Budget-conscious universities
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Workflows Assessment
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Workflows Assessment
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Workflows Assessment
What did we learn?
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Kindness Audit
Image source: “Random Acts” by mtsofan. Flickr Creative Commons: https://www.flickr.com/photos/mtsofan/2300235407/
kahoot.it
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Kindness Audit
What is it?Wayfinding
Signage
Spaces
Furniture
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Kindness Audit
How do you do it? Things I like
Things I don’t like
Things that surprise me
Things that confuse me
Things I have questions about
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Kindness Audit Things I don’t like
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Kindness Audit Things I don’t like
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Kindness Audit Things I don’t like
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Kindness Audit Things I don’t like
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Kindness Audit Things that confuse me
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Kindness Audit Things that surprise me
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Kindness Audit Things I have questions about
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Kindness AuditThings I like
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Kindness Audit Things I like
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Kindness Audit Things I like
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Kindness AuditThings I like
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Kindness Audit - Changes
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Kindness Audit - Changes
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Kindness Audit - Changes
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Kindness Audit - Changes
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Kindness Audit - Changes
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Kindness Audit - Changes
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Enhanced Patron Count
andStudent Surveykahoot.it
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Enhanced Patron Count
Why did we do this?
What is it?
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Enhanced Patron Count
What did we record? Data entry:
Qualtrics survey form bookmarked on iPads
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Enhanced Patron Count
● Computer-group ● Computer-solo● Eating or Drinking● Resting/Sleeping● Phone Use● Socializing● Staff interaction● Study-group● Study-solo
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Enhanced Patron Count
Additional staff
observations
Furniture
TechnologyInfrastructure
NoisePatronsExample
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Student Survey
Compliments the Enhanced Patron
Count
Why did we do this?
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Student Survey
Qualtrics survey
70 questions
Survey Questions
● General Building ● Physical Materials● Electronic Materials● Library Technology● Furniture● Learning in the
Library● Noise Level
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Student Survey
What did we find out?
What do you feel is the purpose of the library in your life?● A place to study● A place to focus● A place to complete academic
work● A place to be productive● A place to meet up with people● A place to research
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Student Survey
Anything in the Library that prevents you from completing
your academic work effectively?
Noise
Space
Weekend hours
Infrastructure
Furniture
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Changes
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Changes “Whiteboards everywhere!”
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Changes More comfy lounge furniture
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Changes No more “creaky” chairs
When you think you have enough outlets -
add some more!
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Changes
Got water?
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Changes Request for microwave & refrigerator
Additional group study rooms
Soundproofing study rooms
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What’s Next?