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NLYTE WORKFLOW MANAGER

dATA shEET

NLYTE WORKFLOW MANAGER

workflow for data center moves, adds &

changes

The Nlyte Workow Manager (WFM) provides the ability to defneand control the automated execution o service request processes

within the Nlyte 7 data center inrastructure management

(DCIM) suite. Nlyte WFM ocuses on driving the execution o

Workow to deliver increased efciency and productivity through

the coordination and standardization o processes and tasks.

Nlyte WFM uses a web-based, graphical workow engine

enabling you to design any type o workow and manage its

progress. The workow execution includes sending alerts and

reminders to ensure timely completion. Using details captured

as the workow is processed, Nlyte WFM allows you to defne

service driven processes in line with your current business

activities, enabling you to efciently model complex business

processes, streamline existing workow applications and

manage progress. This includes task e-mail alerts to advise the

timely completion o service.

Nlyte WFM has an icon-driven, highly exible, drag-and-drop,

graphical process designer and orm builder to defne services,

and an operational work desk to initiate service requests and

monitor and manage their execution. By defning regular

processes, automating execution and driving sta interaction,

you can coordinate and standardize operational eort to

increase efciency and productivity o service request delivery.

The Nlyte Workow Manager provides three main elements to

help manage services and service requests:

Process designer - Defnes your services and their workowprocesses.

Form builder - Defnes orms or capturing process inormationrom your sta.

Service request engine - Initiates and monitors your execution

o service requests, coordinating interaction between sta and

monitoring task duration to protect SLAs.

Nlyte Workow Manager Key Features and Benefts

Can stand-alone or integrate with pre-existing ticketing system

(e.g. BMC Remedy) and workow applications or bi-directional

inormation ow that would otherwise be in siloed locations.

Easy, intuitive GUI helps rapidly build and defne workows and

services while connecting to a ully unctional work desk.

Create pre-process steps such as procurement and decision-

making to establish true process timelines.

Include asset activities (MACs) directly into the workow

saving you the time o managing them separately: single point

o data entry.

Auto-execution that drives sta interaction with permission-

based orms which can be editable, read-only or even hidden.

Track task assignments, attach work orders, auto-send emailreminders and set exclusion dates to reduce error and lag-time.

Real-time view o task status that keeps everyone aware o

progress and next steps.

Complete in-system, online helps ensure robust workows.

Improve service delivery SLAs by assigning time to and tracking

each step in your processes.

Create charge-back and show-back by assigning business

groups to workow steps.

Reduce your server deployment time period.

Enorce ITIL and COBIT best practices become compliant.

Nlyte Workow Manager:Graphical view o the main workowand the core activities library.

Nlyte Workfow users tend to revise and improve their existin

processes once they see them graphically represented.

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NLYTE WORKFLOW MANAGER

NLYTE WORKFLOW MANAGER

To order, mention part number: NLYTE-WFM

Training available. Visit www.nlyte.com/training

Complete user manual available

For more inormation, contact us at ino@nlyte.com or

visit www.nlyte.com

Copyright 2013 Nlyte Sotware Limited. All rights reserved.

Nlyte is a registered trademark and Nlyte Sotware is a trademark o Nlyte

Sotware Limited. All other brands or product names are the property o their

respective holders. Inormation in this document is subject to change without

notice and does not represent a commitment on the part o the vendor.

About Nlyte Sotware

Nlyte Sotware is the worlds leading sotware company ocused on

planning, managing and optimizing data centers. Nlyte Sotware

enables enterprises to seamlessly extend IT management sotware

to include the physical, logical and virtual layers o the data center,

maximizing the fnancial benefts rom the optimized utilization o

power, space and assets. Nlytes proven platorm is used in the data

centers o some o the largest and most valued companies in the

world. For more inormation, please visit our website:

http://www.nlyte.com.

PROCESS DESIGNERProcesses are the building blocks o all services. The defnition

o a service starts with defning the processes that users must

ollow to deliver the service successully and consistently.

The core activities library oers standard activity types that can

be dragged onto the workow stage to create a process. The

basic activity types are listed below:

User activity the basic building block o a workow and isused to create a process.

Sequential activity container allows individual user activitiesto be grouped and executed in a linear workow sequence.

Parallel activity container allows two or more activity branches

to be executed simultaneously. Branch activity container allows you to create two or more

separate activity branches and to defne business logic todetermine which branchs activities are executed.

Activity branch or the branch activity container addsadditional branch activities to the branch activity container.

Loop back activity container loops user activities as long asa condition is met, otherwise execution moves to the activityollowing the loop.

Integration activity - allows you to perorm an action in a third-party system, such as BMC Remedy.

SLA Start activity - allows you to speciy when the SLA periodor a service request starts.

Asset activity - allows you to create, rename, move or recyclean asset.

Invoke External Process activity - allows you to link to anexternal process.

FORM BUILDER

With orms users can share inormation required or a service

request. With the Form Builder you can:

Create orms or capturing activity-related inormationrom users at specifc points within the workow or bettercollaboration and an auditable record o change.

Build a library o standard orms rom which orms can beselected or data capture in dierent processes.

The orm controls library oers standard controls that can be

dragged onto the building stage to create the orm. The basic

control types are described below:

Text input records a single line o inormation.

Text area allows entry o ree orm text.

Combo box oers a selection o values.

Check box specifes true or alse or a condition.

Label places a label on the orm.

Date chooser allows a user to speciy a date. URL link includes a URL on the orm.

SERVICE REQUEST ENGINE

Managing service requests includes the ull range o work rom

raising a request to completing the individual process tasks

required to ulfll the service. It also includes monitoring the

request and its tasks throughout service delivery.

Nlyte Workow Manager separates the management o

service requests into two discrete areas o responsibility, each

conducted by a dierent group:

1. Raising the request: Conducted by the customer business unit.

2. Fulflling the request: Conducted by one or more support groups

completing the tasks.

To help ensure users take account o changing customer

requirements and business circumstances throughout the

lie cycle o each service request, Nlyte WFM allows issues

to be recorded against individual tasks to indicate customer

requirements or issues that need to be resolved beore the task

can be completed. This ensures ormal SLAs and customer

expectations are met.