nj transit
DESCRIPTION
Preliminary research.TRANSCRIPT
Katrina Bekessy, Danny Chang, Amber Krishan, Conway Liao
NJ Transit
Overview
Links New Jersey, New York and Philadelphia
Serves 223 million passenger trips each year.
Our focus: Northeast Corridor and North Jersey Coast LineNortheast Corridor serves 53,798 daily passengers, owned by Amtrak, busiest rail lineNorth Jersey Coast LIne serves 17,862 daily passengers, partially owned by AmtrakThe Newark Division (includes the Northeast Corridor, North Jersey Coast, and Raritan Valley lines operating to and from Newark Penn Station, Hoboken Terminal, and Penn Station New York).
Other lines: Morris & Essex and Montclair Boonton
Look at NJ Transit from a general 360-degree view to identify all the layers, define key issues or problems, and decide on a specific segment that we will continue to research in detail moving forward
Interview some NJ transit riders on & off campus to get a general idea about how the system works and their personal experience with NJ transit.
This week's goal
Who is going where? &How does the NJ Transit system help or hinder them?
Information dissemination between NJ Transit and passengers commutersAttitudes and experiences of the commuter
Demographics of areas/cities in which the transit system runs through
Opportunities for growth and improvements
Questions
Field Study
The field study was conducted at Penn Station 33rd street to get an early impression of the following...
Traffic flows and space occupation
Amenities
Commuter Experience
Opportunities for growth and improvements
Website
Information Dissemination
TicketsRoute Maps
Train Schedules
Information KiosksOther Commuters
Attitudes/Experiences of passengers
The commuter experience is adversely affected by...Poor decision supportConfusing information/lack of information when neededDissemination mechanismsLack of amenities
Attitudes/Experiences of passengers
The demographic study is focussed towards understanding the following...
Commuters travelling by NJ Transitdifferences between commuters from different areaspopulation types within connected areas
Newark is the largest city in New Jersey, and the county seat of Essex County. As of the 2006 census population estimate is 281,402
Demographic Study
User centered information channels
Provision of essential amenities
Development of relevant services
Optimum utilization of current infrastructure
Opportunities for growth
Conclusion and Future Directions
We feel that the information dissemination within the NJ transit system would be a good area of study as it ties in macro and micro elements. We propose to study the above in the following way...
SWOT Analysis
routes map + surrounding areas
Information DisseminationChannels and flow
Demographic Study