nissan customer retention numbers

1
Rank Dealership Nov. 2010 Trend 1 Nissan of Chesapeake 87.40% UP 2 Victory Nissan of Richmond 76.70% DOWN 3 Hall Nissan of Virginia Beach 75.20% DOWN 4 Pomoco Nissan 71.40% DOWN NORFOLK/RICHMOND DISTRICT 68.80% DOWN 5 Sheehy Nissan 68.70% DOWN 6 Pence Nissan 68.40% UP 7 Hall Nissan of Chesapeake 67.40% DOWN 8 Priority Nissan 66.20% UP 9 Charles Barker Nissan 61.50% DOWN 10 Alliance Nissan 55.30% UP TOP TIER BRAND FUND KPI 55.00% $100 PNUR 11 Nissan of Newport News 51.90% DOWN SOUTHEAST REGION 51.30% UP Service Retention - 1st Year Retention November 2010

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Ryan C Hall has lead his team to the number one customer retention score in the Nation

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Page 1: Nissan Customer retention numbers

Rank Dealership Nov. 2010 Trend

1 Nissan of Chesapeake 87.40% UP2 Victory Nissan of Richmond 76.70% DOWN3 Hall Nissan of Virginia Beach 75.20% DOWN4 Pomoco Nissan 71.40% DOWN

NORFOLK/RICHMOND DISTRICT 68.80% DOWN5 Sheehy Nissan 68.70% DOWN6 Pence Nissan 68.40% UP7 Hall Nissan of Chesapeake 67.40% DOWN8 Priority Nissan 66.20% UP9 Charles Barker Nissan 61.50% DOWN

10 Alliance Nissan 55.30% UPTOP TIER BRAND FUND KPI 55.00% $100 PNUR

11 Nissan of Newport News 51.90% DOWNSOUTHEAST REGION 51.30% UP

Service Retention - 1st Year RetentionNovember 2010