nirapara employee job satisfaction

Upload: rohit-r-pillai

Post on 08-Jan-2016

55 views

Category:

Documents


2 download

DESCRIPTION

employee satisfaction

TRANSCRIPT

CHAPTER 1INTRODUCTION

INTRODUCTION TO THE TOPIC The project was undergone to know about the levels of satisfaction among the employees, as employees are the key assets of any organization, it is important to check the satisfaction level because satisfaction has direct bearing on the employee productivity and the morale of the employee is affected and in future there may be job hopping by the employees in the organization and retaining employees has now become the corporate imperative with such prevailing turnover it is important for the organization to improve creative strategies and solution to keep valued members of the staff.For many years, personnel management was viewed as a maintenance function of the organization, a repository of records and information, but not as a function that had any notable impact on the productivity and profitability of the organization as a whole.Recent researchers have developed a new perspective of strategic human resource management. This perspective essentially takes a broader, more integrated view of personnel function. It seeks to link the personnel function to the long-term strategies of an organization and asks how it can facilitate the accomplishment of those strategies and goals. In this environment, the importance and status of personnel management will continue to increase as a field, which proactively and creatively responds to changing job satisfaction and expectations of the human side of any enterprise.An understanding and knowledge of the organizations broad objectives is directly related to the success of the organization. Knowledge of present must precede forecasting for the future. Forecasting is the way in which the personnel manager is able to know, how and when changes are going to affect both individual and organizational goals.Job satisfaction, which is usually the responsibility of the personnel department, who should be notified whenever a new vacancy arises or one of the workers resign or approaches the age of retirement or when the organization feels that the value of working the department justifies the employment of extra staff.For certain benefits, the people within the organization have a lot to be considered for transfer or promotion for such positions. In most organizations as a matter of policy, internal mobility is maintained by putting such vacancies on Notice Board or publishing by other means, so that all employees know and can apply for the same.When people are recruited from outside, there are several changes that need to be overcome effectively in the open market. The first challenge is to attract qualified candidates through sound and appropriate job satisfaction methods. The second is to comply with complex legislation designed to secure equal opportunity for all. The third challenge is to identify the talented and select the most qualified from among the applied candidates. After selection and hiring, management must evaluate and train new employees. Thus, the process of job satisfaction involves the development of a group of potentially qualified employees.REVIEW OF LITERATUREDefinition and Importance of Job Satisfaction Different authors have different approaches towards defining job satisfaction. Some of the most commonly cited definitions on job satisfaction are analyzed in the text that follows. Hop pock defined job satisfaction as any combination of psychological, physiological and environmental circumstances that cause a person truthfully to say I am satisfied with my job (Hop pock, 1935). According to this approach although job satisfaction is under the influence of many external factors, it remains something internal that has to do with the way how the employee feels. That is job satisfaction presents a set of factors that cause a feeling of satisfaction. Vroom in his definition on job satisfaction focuses on the role of the employee in the workplace. Thus he defines job satisfaction as affective orientations on the part of individuals toward work roles which they are presently occupying (Vroom, 1964). One of the most often cited definitions on job satisfaction is the one given by Spector according to whom job satisfaction has to do with the way how people feel about their job and its various aspects. It has to do with the extent to which people like or dislike their job. That is why job satisfaction and job dissatisfaction can appear in any given work situation. Job satisfaction represents a combination of positive or negative feelings that workers have towards their work. Meanwhile, when a worker employed in a business organization, brings with it the needs, desires and experiences which determinates expectations that he has dismissed. Job satisfaction represents the extent to which expectations are and match the real awards. Job satisfaction is closely linked to that individual's behavior in the work place (Davis et al., 1985). Job satisfaction is a workers sense of achievement and success on the job. It is generally perceived to be directly linked to productivity as well as to personal well-being. Job satisfaction implies doing a job one enjoys, doing it well and being rewarded for ones efforts. Job satisfaction further implies enthusiasm and happiness with ones work. Job satisfaction is the key ingredient that leads to recognition, income, promotion, and the achievement of other goals that lead to a feeling of fulfillment (Kaliski, 2007). Job satisfaction can be defined also as the extent to which a worker is content with the rewards he or she gets out of his or her job, particularly in terms of intrinsic motivation (Statt, 2004). The term job satisfaction refers to the attitude and feelings people have about their work. Positive and favorable attitudes towards the job indicate job satisfaction. Negative and unfavorable attitudes towards the job indicate job dissatisfaction (Armstrong, 2006). Job satisfaction is the collection of feeling and beliefs that people have about their current job. Peoples levels of degrees of job satisfaction can range from extreme satisfaction to extreme dissatisfaction. In addition to have attitudes about their jobs as a whole. People also can have attitudes about various aspects of their jobs such as the kind of work they do, their co-workers, supervisors or subordinates and their pay (George etal. 2008). Job satisfaction is a complex and multifaceted concept which can mean different things to different people. Job satisfaction is usually linked with motivation, but the nature of this relationship is not clear. Satisfaction is not the same as motivation. Job satisfaction is more of an attitude, an internal state. It could, for example, be associated with a personal feeling of achievement, either quantitative or qualitative (Mullins, 2005)Factors of Job Satisfaction Job satisfaction is under the influence of a series of factors such as the nature of work, Salary, Advancement opportunities, Management, Work groups and Work conditions. A somewhat different approach regarding the factors of job satisfaction is provided by Rue and Byars. When talking about factors of job satisfaction the fact that they can also cause job dissatisfaction must be kept in mind. Therefore the issue weather job satisfaction and job dissatisfaction are two opposite phenomena? There is no consensus regarding this issue among authors. Herzbergs Two Factor Theory is probably the most often cited point of view. In fact the main idea is that employees in their work environment are under the influence of factors that cause job satisfaction and factors that cause job dissatisfaction. Therefore al factors that have derived from a large empirical research and divided in factors that cause job satisfaction (motivators) and factors that cause job dissatisfaction (hygiene factors).JOB SATISFACTION FACTORSHygiene factorsMotivators

Company policiesAchievement

SupervisionRecognition

Interpersonal relationsWork itself

Work conditions ResponsibilityAdvancement

SalaryGrowth

Status

Job Security

Effect of job satisfaction on employees performance High Productivity Reduced Turnover Improved attendance Diminished miss-chances Lower Unionization Negative Effects of Job Satisfaction on Employees Job Stress Poor Overall Performance High Employee Turnover Rates

OBJECTIVEOFTHESTUDY The purpose of this study is to gain insight into the working of the personnel department .One of the main criteria is satisfaction of employees in their job, which act as a motivator and enhance the productivity level of the employees

1. To study the level of Job satisfaction at Aiswarya Beverages Company Ltd, Thiruvalla.2. To gain insight into the problems faced by the staff.3. To analyze promotional aspect within the organization.4. To summarize the findings and offer suggestion.SCOPEOFTHESTUDY The main scope of the study is to understand the employee perception of their job satisfaction. This study was aimed at analyzing satisfaction of the employees in various aspects like job content, working conditions, pay and benefit, etc. and helping the management to realize areas of weakness and offer suggestions to increase the satisfaction level of the employeesLIMITATIONOFTHESTUDY The limitation of this study is as follows

The report suffers from the limitation imposed on the researchers towards restrictive time period within which it has to be observed.The Bias of the respondent may have introduced errors in the survey findings.The analysis is based on the belief that all the answers received are true.The respondent may have been affected by the respondent frame of mind at the time of filling the questionnaire.

41

CHAPTER 2INDUSTRY PROFILE & COMPANY PROFILE

INDUSTRY PROFILEIndian ScenarioIndians currently spending about $330M a year on bottled water, analyst estimate. The package water market constitutes 15 per cent of the overall package beverage industry, which has annual sales of at least $ 2.6B, Deepak Jolly, a spokesperson for Coca-Cola India said.Almost all the major international and national brands water bottles are available in Indian market right from the malls to the railway stations, bus stations, grocery stores and even at panwalas shop. Before few years bottle water was considered as the rich peoples choice, but now it is penetrated even in rural areas. The growth and status of Indian Bottled Industry in comparison with Western or Asian market, India is far behind in terms of quantum, infrastructure, professionalism and standards implementation.Water Consumption in IndiaIndia receives abundant rains. The average annual precipitation is estimated to be 4000 billion m. Only 1000 billion m/year is available as usable surface water and ground water. At present the water consumption in India is about 750 billion m/year for all the applications, viz agricultural, industrial, domestic and commercial. Assuming a conservative figure of per capita water consumption of 1000 m/year, the water availability in the country is likely to get fully stretched by the year 2010 unless augmentation is planned right now. The consumption norm of 1000 m/year is only 10-20% of the per capita consumption in industrialized countries. Moreover, the geographical distribution and seasonal variation of rainfall are not uniform. There are pockets like Saurashtra and Kutch, the coastal areas of Tamil Nadu and land locked areas of Western Rajasthan and Marathwada in Maharashtra with scanty rainfall and perennial water scarcity. In addition, a large number of villages in various parts of the country are known to be suffering from excess salinity, fluoride, nitrate, iron, arsenic and microbial contaminations of ground water. These invariably lead to widespread water borne diseases and cause enormous hardships to the inhabitants. A holistic approach is therefore called for to cope with the fresh water needs of the country in the coming decades.Global ScenarioMineral water is water containing minerals or other dissolved substances that alter its taste or give it therapeutic value, generally obtained from a naturally occurring mineral spring or source. Dissolved substances in the water may include various salts and sulphur compounds. Mineral water can be sparking (with effervescence), or still (without effervescence).Traditionally, mineral waters were used or consumed at their source, often referred to as taking the waters or taking the cure, at sites such as spas, baths or wells. The term spa was used for place where the water was consumed and bathed in; bath where the water was used primarily for bathing, therapeutics, or recreation; and well where the water was to be consumed. Active tourist centres have grown up around many mineral water sites since ancient times, such as Hungary, Hisarya (Bulgaria), Vichy (France), Jermuk (Armeni), Yessentuki(Russia), Spa(Belgium), Krynica-Zdroj(Poland), Sulphur Baths(Tbilisi, Republic of Georgia), bath(England), or Karlovy Vary(Czech Republic). In Romania, a country enjoying a privileged position as home to over one-third of the European mineral and thermal springs, resorts developed since antiquity in places such as Baile Herculane, Geoagiu or Slanic. Tourist development resulted in spa towns and hydropathical hotels (often shortned to hydros).Key PlayersThe main key players of classic mineral waters are following;AquafinaAquafina has been built through refreshing and sharp advertising. The What a Body campaign has helped the brand to drive premium, modern and youthful imagery in an otherwise undifferentiated category. Bottled across India in 19 plants, Aquafina is available across more than half a million outlets. Catering to diverse consumer needs and occasions, it is available in various pack sizes like 300ml, 500ml, and 1 ltr bottles and in bulk water jars of 25 ltrs.Aquafina is the face of PepsiCos water conservation initiatives and builds awareness about PepsiCos efforts to replenish and restore the water through its pack labels. Such a big gun is a great key player for CLASSIC.KinleyKinley water comes with the4 assurance of safety from the Coca-Cola Company. They introduced Kinley with reverse-osmosis along with the latest technology to ensure purity of their product. Because they believe that right to pure, safe drinking water is fundamental. According to this policy Kinley has a great goodwill and well image among the competitors.Bisleri A brand that pioneered the concept of mineral water, bottled with its distinct green label, Bisleri, today, is a household name. Powered by 17 owned plants, 33 co-packers, 11 franchiees and a wide distribution and retail network pan India, Bisleri is at the center of the Aqua Green Revolution. Bisleri is proud to have pioneered the concept of bottled water in India, way back in 1969.BIBOBibo Water is a BIS Approved brand manufacturing by ACER Engineers Pvt Ltd, an ISP 9001:2000 certified organization, and the 20ltrs BIBO water is delivered to the doorstep of over 3200 customers. BIBO water in different packs is distributed through 720 retail outlets across the twin cities. The 1 ltr BIBO water is also a preferred Indian Railway approved brand. Acer Engineers Pvt Ltd is basically a Water Treatment Technology company having executed various industrial water treatment and drinking water plants, the company diversified into manufacturing of Mineral water in 1996. BIBO water, established in 1997 has strong presence across the state of Andhra Pradesh, has been recording a consistent growth rate of 18% per annum.

Others Kent Green Mount Mist Green Valley Mountain Valley Crystal Aqua Aquafine

COMPANY PROFILE OF AISWARYA BEVERAGES CO.The company was established by Mr Emmanuel Mathew in 21 January 2001 at Thiruvalla with an initial investment of Rs. 20 lakhs and started its functioning with 10 employees. The company rapidly grew of the increase in the demand for its quality of its products. In order to meet the rising demand for its products, this has to expand and it was shifted to one new building with modern facilities in 2005. With an experience of over 30 years in beverages field, classic has provided consumers with consistently high quality products. Classic is the fourteenth company in Kerala to get ISI Certification from Bureau of Indian Standards.

This unit has its incision in 2001 and hence was the last unit to be setup. This unit mainly deals with packaged drinking water. The brand name is Classic and it is available in one litre, two litre and 20 litre jars. The water for this purpose is obtained from well and from other available stored tanks within the boundary of the units. The company gives utmost priority to quality and therefore stringent methods are followed to attain Indian Standard Institute (ISI) as a symbol or mark for product quality. A batch is forwarded only after the lab test is being conducted at the companys very own lab. Therefore products are being certified fit for drinking only after the supervision of these experts. The unit has its own office at chumathra near muthoor in Thiruvalla.To put it in a Nut ShellClassic is packed pure drinking water brought to the market by Aiswarya Beverages Company, Thiruvalla, Kerala. Water filtered and purified under modern Swedish Technology. The classic water is pure, clear, colourless, odourless and disinfected. Classic confirms to all the health standards and specifications on drinking water stipulated by Bureau of Indian Standards (BIS) and it ensure health and protects from water born diseases.Classic pure, crystal clear water goes through a rigorous multiple stage purification process to meet the most stringent Bureau of Standards (BIS) for water purity.VISION MISSION AND OBJECTIVESVision Our vision is to be the worlds premier consumer product company focused on convenient foods and beverages. We seek to produce financial rewards to investors as we provide opportunities for growth and enrichment to our employees. Our business partners and the communities in which we operate. And in everything we do, we strive for honesty, fairness and integrity.MissionOur responsibility is to continually improve all aspects of the world in which we operate environment, social, economic- creating a better tomorrow than today.Objectives Provide cost effective products. Improve productive development cycle time. To satisfy customer needs and wants. Improve in time delivery of goods.

PRODUCT PROFILEThis unit had its inclusion in 2001 and hence was the last unit to be set up. This unit is mainly deals with packaged drinking water. The brand name is CLASSIC and it is available in one litre, two litre and 20 litre pet jars. The water for this purpose is obtained from well and from other available stored tanks within the boundary of the units. The company gives utmost priority to quality and therefore stringent methods are followed to attain top quality. The unit has obtained licence from Bureau of Indian Standards (BIS) and therefore has attained Indian Standard Institute (ISI) as a symbol or mark for product quality. A batch is forwarded only after the lab test is being conducted at the companys very own lab. Therefore products are being certified fit for drinking only after the supervision of these experts. The unit has its own office at chumathra near muthoor in Thiruvalla.Awards and Achievements ISO 9001-2000 certified. Best Mineral Water Award for the year 2010 (Kerala circle). One if the great achievement is, in Pathanamthitta district and Kottayam district Classic is the market leader with more than 70% market share to almost all its products.PRESENT BOARD OF DIRECTORS Chairman & Managing Director : Mr Emmanuel Mathew Mrs Sherly Emmanuel (Executive Director).Chain of Directors Mr Aby Emmanuel Mr Navin Scaria Mrs Sherly Emmanuel Mr Kishore Jacob Mr Boby George

PRODUCTS AND SERVICES OFFEREDServices Aiswarya Beverages Ltd is arraying on various welfare services, social and cultural activities for the benefit of the employee and their family members. The various welfare measures are as follows;1. Employee Bus FacilityCompany shift bus facility is providing to employees, covering all the four shift to facilitate them to attend to shift duties.2. Issue of UniformThe company are issued with 2 sets of stitched cotton uniform and also issued with a pair of head covering to the employee safety.3. Issue of ChappalsEmployees are issued with one pair of chappals every year for safety reasons, depending upon the place of work.4. Payment of Food Allowances as IncentiveCompany is paying special allowance Rs. 6.50 per head per day and Rs. 7.50 per head per day for other calculated on the basis of number of days actually attended duty subsidies the food/eatable expenses incurred by employee during the working hours.5. Education AllowanceCompany is paying education allowance to all other employee at 15 days salary/wages once in a year to meet requirements of their childrens education expenses.6. Merits Scholarship for Professional CoursesMerit Scholarship is given to employees childrens for MBBS and B.E students as detailed below;MBBSRs. 10,000 per year

B.ERs. 9,000 per year

7. Sickness Benefit SchemeCompany is paying 50% of salary/wages to employee up to a period of 6 months at a stretch for those who are availing long medical leave on loss of pay for disease which require continuous treatment and bed rest to sickness period.8. Free Medical TreatmentFree medical treatment facility is extended to all employees including outside references also. The employees wife, children and dependents, parents are also availed medical treatment at subsidized rates. 9. Aiswarya Beverages Employees Association (Benefit Fund)Company is paying a nominal pension at Rs. 750 per annual for a period of 3 years to the superannuated and retired member.10. GiftsA gift worth Sovereign on Gold is given to superannuated employee for appreciation of their service.11. Salary AdvanceSalary Advance is given to employees for marriage in their family and medicated treatment purpose.12. Insurance Company insure the employee pays every under Personal Insurance Rs. 30 in which the company bears Rs. 15.

13. Workers Education ProgrammeWorkers Education Programme is conducted for 25 employees every year and once in two the programme is arranged for those employees, numbering 50 to see other factories and other important places in Kerala. The entire expenditure is borne by the company.14. Medical LeaveMedical leave accumulation up to 80 days is allowed.

CHAPTER 3RESEACH METHODOLOGY

RESEARCH METHODOLOGY Research is an academic activity and such the term should be used in technical sense. According to Clifford Woody, Research comprises defining and redefining problem, formulating hypothesis or suggested solutions; collecting, organizing and evaluating data; making deductions and research conclusions; and at last carefully testing the conclusions to determine whether they fit the formulating hypothesis. Research is thus an original contribution to the existing stock of knowledge making for its advertisement. It is pursuit of truth with the help of study, observation, comparison and experiment. In short the search for knowledge through objective and systematic method of finding solution to problem is research.RESEARCH DESIGN: A Research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the Research purpose with economy in procedure. In fact the Research design is the conceptual structure within which Research is conducted: it constitutes the blueprint for the collection measurement and analysis of data. It must be able to define clearly what they want to measure and must find adequate methods for measuring it along with a clear cut definition of population wants to study. It is descriptive in nature.DATA COLLECTION: The source from where data can be acquired is known as data source. The sources are classified into two types, they are;Primary Data:- Primary data has been collected from the respondents through the printed questionnaire.

Secondary Data:- Secondary data is the data collected though the following sources such as Annual report of the company Journals Newspapers Magazine SAMPLE SIZE & SAMPLING METHOD: Simple Random Sampling In this method each individual is chosen randomly and entirely by chance, such that each individual has the same probability of being chosen at any stage during the sampling process.Sample SizeThe sample size of this study is 150.

CHAPTER 4DATA ANALYSIS AND INTERPRETATION

4.1 PERCENTAGE ANALYSIS METHOD:

TABLE 4.1.1:- TABLE SHOWING MARITAL STATUS OF THE RESPONDENTSOPTIONSNO. OF RESPONDENTSPERCENTAGE

MARRIED8556.67

UNMARRIED6543.33

TOTAL150100

INTERPRETATIONFrom the above table, 56.67 percentages of the respondents are married and 43.33 of the respondents are unmarried.CHART 4.1.1:- CHART SHOWING THE MARITAL STATUS OF THE RESPONDENTS

TABLE 4.1.2:- TABLE SHOWING THE AGE OF RESPONDENTSAGENO. OF RESPONDENTSPERCENTAGE

18-25106.66

25-352516.67

35-457550

ABOVE 454026.67

TOTAL150100

INTERPRETATIONFrom the table, 50% of the respondents are in the age group of 35-45, 24.67% are in the group of above 40, 16.67% are in the group of 25-35 and 6.66% of the respondents are in the age group of 18-25.CHART 4.1.2:- CHART SHOWING THE AGE OF RESPONDENTS

TABLE 4.1.3:- TABLE SHOWING THE EXPERIENCE OF THE RESPONDENTSEXPERIENCENO. OF RESPONDENTSPERCENTAGE

BELOW 5 YEARS1510

5-10 YEARS2516.67

10-15 YEARS6543.33

ABOVE 154530

TOTAL150100

INTERPRETATION43.33% of the respondents have the experience between 10-15years, 30% of the respondents have the experience between above 15, 16.67% of the respondents have the experience between 5-10 years, 10% of the respondents have the experience below 5 yearsCHART 4.1.3:- CHART SHOWING THE EXPERIENCE OF THE RESPONDENTS

TABLE 4.1.4:- TABLE SHOWING THE WORKING CONDITIONOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT4530

GOOD6543.33

SATISFACTORY2013.33

AVERAGE1510

BELOW AVERAGE53.34

TOTAL150100

INTERPRETATION43.33% of the respondents have the opinion that the working condition of the organization are Good, 30% the respondents have the opinion respondents have the opinion that the organization are Excellent, 13.33% of the respondents have the opinion that the organization are satisfactory, 10% of the respondents have the opinion that the organization are average, 3.34% of the respondents have the opinion that the working condition of the organization are below averageCHART 4.1.4:- CHART SHOWING THE OPNION ON WORKING CONDITION

TABLE 4.1.5:- TABLE SHOWING THE OPINION ON SAFETY MEASURESOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT3221.33

GOOD5838.67

SATISFACTORY4530

AVERAGE106.67

BELOW AVERAGE53.33

TOTAL150100

INTERPRETATION38.67% of the respondents have the opinion that the safety measures are good, 30% of the respondents have the opinion that the safety measures are satisfactory,21.33% of the respondents have the opinion that the safety measures are excellent,6.67% of the respondents have the opinion that the safety measures are average,3.33% of the respondents have the opinion that the safety measure are below averageCHART 4.1.5:- CHART SHOWING THE OPINION ON THE SAFETY MEASURES

TABLE 4.1.6:- TABLE SHOWING THE OPINION ON LIGHTING AND VENTILATIONOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT5033.33

GOOD4026.67

SATISFACTORY106.67

AVERAGE3523.33

BELOW AVERAGE151

TOTAL150100

INTERPRETATION33.33% of the respondents says that the lighting and ventilation are excellent, 26.67% of the respondents say that the lighting and ventilation are good, 23.33% of the respondents say that the lighting and ventilation are average, 6.67% of the respondents say that the lighting and ventilation are satisfactory, 1% of the respondent say that the lighting and ventilation are below average

CHART 4.1.6:- CHART SHOWING THE OPINION ON THE LIGHTING AND VENTILLATION

TABLE 4.1.7:- TABLE SHOWING THE RESPONDENTS OPINION ON CANTEEN FACILITIESOPTIONNO. OF RESPONDENTSPERCENTAGE

Excellent4026.67

Good6040

Satisfactory3020

Average1510

Below Average53.33

Total150100

INTERPRETATION40% of the respondents say that the canteen facilities are good,26.67% of the respondents say that the canteen facilities are excellent,20% of the respondents say that the canteen facilities are satisfactory,10% of the respondents say that the canteen facilities are average,3.33% of the respondents say that the canteen facilities are below average

CHART 4.1.7:- CHART SHOWING THE RESPONDENTS OPINION ON THE CANTEEN FACILITY

TABLE 4.1.8:- TABLE SHOWING THE RESPONDENTS OPINION ON THE MEDICAL FACILITIESOPTIONNO. OF RESPONDENTSPERCENTAGE

Excellent5033.34

Good5033.33

Satisfactory2013.33

Average2013.33

Below Average106.67

Total150100

INTERPRETATION33.34% of the respondents say that the medical facility are excellent, 33.33% of the respondents say that the medical facility are good, 13.33% of the respondents say that the medical facility are satisfactory, 13.33% of the respondents say that the medical facility are average, 6.67% of the respondents say that the medical facility are below average.CHART 4.1.8:- CHART SHOWING THE RESPONDENTS OPINION ON THE MEDICAL FACILITIES

TABLE 4.1.9:- TABLE SHOWING THE OPINION ON THE SANITARY FACILITIESOPTIONNO. OF RESPONDENTSPERCENTAGE

Excellent5536.67

Good4530

Satisfactory2516.67

Average2013.33

Below Average53.33

Total150100

INTERPRETATION36.67% of the respondents say that the sanitary facilities are excellent,30% of the respondents say that the sanitary facilities are good, 16.67% of the respondents say that the sanitary facilities are satisfactory, 13.33% of the respondents say that the sanitary facilities are average,3.33% of the respondents say that the sanitary facilities are below averageCHART 4.1.9:- CHART SHOWING THE OPINION ON THE SANITARY FACILITIES

TABLE 4.1.10:- TABLE SHOWING THE OPINION ON THE FINANCIAL ASSISTANCEOPTIONNO. OF RESPONDENTSPERCENTAGE

Excellent6543.33

Good3523.43

Satisfactory3020

Average1812

Below Average21.33

Total150100

INTERPRETATION43.33% of the respondents say that the financial assistance are excellent, 23.43% of the respondents say that the financial assistance are good, 20% of the respondents say that the financial assistance are satisfactory, 12% of the respondents say that the financial assistance are average, 1.33% of the respondents say that the financial assistance are below average.CHART 4.1.10:- CHART SHOWING THE OPINION ON THE FINANCIAL ASSISTANCE

TABLE 4.1.11:- TABLE SHOWING THE OPINION ON TRANSPORTATION FACILITIESOPTIONNO. OF RESPONDENTSPERCENTAGE

Good4026.67

Satisfactory3020

Average6040

Below Average2013.33

Total150100

INTERPRETATION40% of the respondents say that the transportation facility are average, 26.67% of the respondents say that the transportation facility are good, 20% of the respondents say that the transportation facility are satisfactory, 13.33% of the respondents say that the transportation facility are below average.CHART 4.1.11:- CHART SHOWING THE OPINION ON THE TRANSPORTATION FACILITIES

TABLE 4.1.12:- TABLE SHOWING THE OPINION ON SALARY/ COMPENSATION POLICYOPTIONNO. OF RESPONDENTSPERCENTAGE

Excellent4530

Good6040

Satisfactory2516.67

Average106.67

Below Average106.67

Total150100

INTERPRETATION40% of the respondents say that salary/compensation policy are good, 30% of the respondents say that salary/compensation policy are excellent, 16.67% of the respondents say that salary/compensation policy are satisfactory, 6.67% of the respondents say that salary/compensation policy are average, 6.67% of the respondents say that salary/compensation policy are below average.CHART 4.1.12:- CHART SHOWING THE OPINION ON SALARY / COMPENSATION POLICYTABLE 4.1.13:- TABLE SHOWING THE OPINION ON THE WORK STRESSOPTIONNO. OF RESPONDENTSPERCENTAGE

HEAVY106.67

FAIR8053.33

MANAGEABLE6040

TOTAL150100

INTERPRETATION53.33% of the respondents say that the work stress are fair, 40% of the respondents say that the work stress are manageable, 6.67% of the respondents say that the work stress are heavy.CHART 4.1.13:- CHART SHOWING THE OPINION ON THE WORK STRESS

TABLE 4.1.14:- TABLE SHOWING THE OPINION ABOUT JOBOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT6040

GOOD3825.33

SATISFACTORY2214.67

AVERAGE1510

BELOW AVERAGE1510

TOTAL150100

INTERPRETATION40% of respondents say that the job are excellent,25.33% of respondents say that the job are good,14.67% of respondents say that the job are satisfactory,10% of respondents say that the job are average,10% of respondents say that the job are below average.CHART 4.1.14:- CHART SHOWING THE OPINION ON THE JOB

TABLE 4.1.15:- TABLE SHOWING OPINION ON SUPERIORS APPRECIATION ON HARDWORKOPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE10.67

DISAGREE21.33

NEUTRAL3020

AGREE6946

STRONGLY AGREE4832

TOTAL150100

INTERPRETATION46% of the respondents agree that the superior appreciate their hard work, 32% of the respondents strongly agree that the superior appreciate their hardwork,20% of the respondents have neutral opinion of the superior appreciate their hard work ,1.33% of the respondents disagree that the superior appreciate their hard work,0.67% of the respondents strongly disagree that superior appreciate their hard work

CHART 4.1.15:- CHART SHOWING THE SUPERIORS APPRECIATION ON HARDWORK

TABLE 4.1.16:- TABLE SHOWING OPINION ON CO-WORKERS ATTITUDE ARE FRIENDLY AND HELPFULOPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE42.67

DISAGREE53.33

NEUTRAL3120.67

AGREE7248

STRONGLY AGREE3825.33

TOTAL150100

INTERPRETATION48% of the respondents agree that the co-workers are friendly and helpful,25.33% of the respondents strongly agree that the co-workers are friendly and helpful,20.67% of the respondents are neutral that the co-workers are friendly and helpful,3.33% of the respondents disagree that the co-workers are friendly and helpful,2.67% of the respondents

CHART 4.1.16:- CHART SHOWING OPINION ON CO WORKERS ARE FRIENDLY AND HELPFUL

TABLE 4.1.17:- TABLE SHOWING OPINION ON THE INSECURITY IN THE JOBOPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE5939.33

DISAGREE4026.67

NEUTRAL3120.67

AGREE1711.33

STRONGLY AGREE32

TOTAL150100

INTERPRETATION39.33% of the respondents strongly disagree that the job are insecure,26.67% disagree that the job are insecure,20.67% of the respondents is neutral that the job are insecure,11.33% of the respondents agree that the job are insecure,2% of the respondents is strongly agree that the job are insecure.CHART 4.1.17:- CHART SHOWING OPINION ON THE INSECURITY OF JOB

TABLE 4.1.18:- TABLE SHOWING THE OPINION ON THE REASON FOR ABSENTEEISMOPTIONNO. OF RESPONDENTSPERCENTAGE

SICKNESS11878.667

WORKLOAD3020

WORKING CONDITION00

LACK OF CO-OPERATION21.33333333

TOTAL150100

INTERPRETATION79% of respondents said sickness as reason for absenteeism, 20% of the respondents said workload as the reason for absenteeism, 1% of the respondents said working condition as reason for absenteeism, 0% of the respondents said lack of co-operation as reason for absenteeismCHART 4.1.18:- CHART SHOWING THE OPINION ON THE REASON FOR ABSENTEESMTABLE 4.1.19:- TABLE SHOWING THE OPINION ON AFFECTS OF PERSONAL PROBLEMS PERFORMANCE OJ JOBOPTIONNO.OF RESPONDENTSPERCENTAGE

YES2818.67

NO12281.33

TOTAL150100

INTERPRETATION81.33% of the respondents said yes for personal problem affecting the performance of the job, 18.67% of the respondents said no for personal problem affecting the performance of the job.CHART 4.1.19:- CHART SHOWING THE OPINION ON THE AFFECTS OF PERSONAL PROBLEMS ON THE PERFORMANCE OF JOB

TABLE 4.1.20:- TABLE SHOWING OPINION ON COMPANY IS CONDUCIVE TO MY PROGRESS TOWARDS SELF-ACTUALISATION.OPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE74.67

DISAGREE138.67

NEUTRAL117.33

AGREE3020

STRONGLY AGREE8959.33

TOTAL150100

INTERPRETATION59.33% of the respondents strongly agree that the company is conducive for my progress toward self actualisation,20% of the respondents agree that the company is conducive for my progress toward self-actualisation,8.67% of the respondents disagree that the company is conducive to my progress toward self-actualisation,7.33% of the respondents is neutral that the company is conducive for my progress toward self-actualisation,4.67% of the respondents strongly disagree that the company is conducive for my progress toward self-actualisation.

CHART 4.1.20:- CHART SHOWING OPINION ON COMPANY IS CONDUCIVE TO MY PROGRESS TOWARDS SELF-ACTUALISATION.

TABLE 4.1.21:- TABLE SHOWING THE OPINION ON RATING OF OPPORTUNITIES FOR CARRER DEVELOPMENTOPTIONNO. OF RESPONDENTSPERCENTAGE

Excellent138.66

Good6744.67

Satisfactory2416

Average3624

Below Average106.67

Total150100

INTERPRETATION44.67% of the respondents say that career development is good, 24% of the respondents say that career development is average. 16% of the respondents say that career development is satisfactory, 8.66% of the respondents say that career development is excellent & 6.67% of the respondents say that career development is below average.CHART 4.1.21:- CHART SHOWING THE OPINION ON THE RESPONDENTS RATING ABOUT OPPORTUNITIES FOR CAREER DEVELOPMENT

TABLE 4.1.22:- TABLE SHOWING THE OPINION ON THE INCENTIVES PROVIDED ARE GOODOPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE32

DISAGREE64

NEUTRAL3120.66666667

AGREE7348.66666667

STRONGLY AGREE3724.66666667

TOTAL150100

INTERPRETATION48.66% of the respondents agree that the incentives provided are good,24.66% of the respondents strongly agree that the incentives provided are good,20.66% of the respondents are neutral to the incentives provided are good,4% of the respondents disagree that the incentives provided are good,2% of the respondents strongly disagree that the incentives provided are good

CHART 4.1.22:- CHART SHOWING THE OPINION ON THE INCENTIVES PROVIDED BY THE COMPANY ARE GOOD

TABLE 4.1.23:- TABLE SHOWING THE OPINION ON THE GOODNESS OF THE JOB ROTATION POLICYOPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE21.33

DISAGREE74.67

NEUTRAL3422.67

AGREE6644

STRONGLY AGREE4127.33

TOTAL150100

INTERPRETATION44% of the respondents agree the job rotation policy, 27.33% of the respondents strongly agree the job rotation policy, 22.67% of the respondents are neutral to job rotation policy, 4.67% of the respondents disagree the job rotation policy, and 1.33% of the respondents strongly disagree the job rotation policy.

CHART 4.1.23:- CHART SHOWING THE OPINION ON THE GOODNESS OF THE JOB ROTATION POLICY

TABLE 4.1.24:- TABLE SHOWING THE OPINION ON COMPANY PROVIDE ADEQUATE SUPPORT TO ENHANCE YOUR SKILLOPTIONNO.OF RESPONDENTSPERCENTAGE

YES13791.33

NO138.67

TOTAL150100

INTERPRETATION91.33% of the respondents say yes that the company provide adequate support to enhance their skill,8.67% of the respondents say that the company provide adequate support to enhance their skill.CHART 4.1.24:- CHART SHOWING OPINION ON THE COMPANY PROVIDE ADEQUATE SUPPORT TO ENHANCE YOUR SKILL

TABLE 4.1.25:- TABLE SHOWING THE OPINION ON WHETHER USEFUL IF YESOPTIONNO.OF RESPONDENTSPERCENTAGE

YES12087.88

NO1712.12

TOTAL137100

INTERPRETATION87.88% of the respondents say yes, 12.12% of the respondents say noCHART 4.1.25:- CHART SHOWING THE OPINION WHETHER IT IS USEFUL IF YES2520.

TABLE 4.1.26:- TABLE SHOWING THE OPINION ON THE JOB SATISFACTIONOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT3120.67

GOOD7952.67

SATISFACTORY2114

AVERAGE1711.33

BELOW AVERAGE21.33

TOTAL150100

INTERPRETATION52.67% of the respondents say the job satisfaction are good, 20.67% of the respondents say the job satisfaction are excellent, 14% of the respondents say the job satisfaction are satisfactory, 11.33% of the respondents say the job satisfaction are average,1.33% of the respondents say the job satisfaction are below averageCHART 4.1.26:- CHART SHOWING THE OPINION ON THE JOB SATISFACTION

TABLE 4.1.27:- TABLE SHOWING THE OPINION ON THE RATING OF PERFORMANCE APPRAISAL SYSTEMOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT5335.33

GOOD4630.67

SATISFACTORY2013.33

AVERAGE2416

BELOW AVERAGE74.67

TOTAL150100

INTERPRETATION35.33% of the respondents say the performance appraisal is excellent, 30.67% of the respondents say the performance appraisal is good, 13.33% of the respondents say the performance appraisal is satisfactory, 16% of the respondents say the performance appraisal is average, 4.67% of the respondents say the performance appraisal is below average.

CHART 4.1.27:- CHART SHOWING THE OPINION ON THE RATING OF THE PERFORMANCE APPRAISAL SYSTEM

TABLE 4.1.28:- TABLE SHOWING THE OPINION ON THE GRIEVANCE REDRESSAL IS NOT ADEQUATEOPINIONNO. OF RESPONDENTSPERCENTAGE

STRONGLY DISAGREE9865.33

DISAGREE3422.67

NEUTRAL128

AGREE42.67

STRONGLY AGREE21.33

TOTAL150100

INTERPRETATION65.33%strongly disagree the grievance redressal is not good,22.67%disagree the grievance redressal is not good,8% are neutral the grievance redressal is not good,2.67% agree the grievance redressal is not good,1.33% strongly agree the grievance redressal is not good.CHART 4.1.28 CHART SHOWING THE OPINION ON THE GRIEVANCE REDRESSAL IS NOT ADEQUATE

TABLE 4.1.29:- TABLE SHOWING THE OPINION ON THE RELATIONSHIP WITH TRADE UNIONOPTIONNO. OF RESPONDENTSPERCENTAGE

EXCELLENT11274.67

GOOD2013.33

SATISFACTORY106.67

AVERAGE85.33

BELOW AVERAGE00

TOTAL150100

INTERPRETATION74.67% of the respondents say the relation with trade union is excellent,13.33% of the respondents say the relation with trade union is good, 6.67% of the respondents say the relation with trade union is satisfactory, 5.33% of the respondents say the relation with trade union is average, 0% of the respondents say the relation with trade union is below average.CHART 4.1.29:- CHART SHOWING THE OPINION ON THE RELATIONSHIP WITH TRADE UNION

TABLE 4.1.30:- TABLE SHOWING THE OPINION ON THE WILLINGNESS TO CONTINUEOPTIONNO.OF RESPONDENTSPERCENTAGE

YES14596.67

NO53.33

TOTAL150100

INTERPRETATION96.67% says that they are willing to continue in the organization but 3.33% responded that they are not willing to continue in the organization.CHART 4.1.30:- CHART SHOWING THE OPINION ON THE WILLINGNESS TO CONTINUE

TABLE 4.1.31:- TABLE SHOWING THE OPINION ON ANY DISCIPLINARY ACTION TAKEN AGAINST EMPLOYEES IS DONE AFTER PROVIDING ENOUGH OPPORTUNITIES TO DEFEND THEMSELVES.OPTIONNO.OF RESPONDENTSPERCENTAGE

YES14898.67

NO21.33

TOTAL150100

INTERPRETATION98.67% responded that any disciplinary action taken against employees is done after providing enough opportunities to defend themselves and 1.33% of the responded that any disciplinary action taken against employees is done not after providing enough opportunity to defend themselves.CHART 4.1.31:- CHART SHOWING THE OPINION ON ANY DISCIPLINARY ACTION TAKEN AGAINST EMPLOYEES IS DONE AFTER PROVIDING ENOUGH OPPORTUNITIES TO DEFEND THEMSELVES.

TABLE 4.1.32:- TABLE SHOWING THE OPINION ON WOULD YOU RECOMMEND THE ORGANIZATION TO OTHERSOPTIONNO.OF RESPONDENTSPERCENTAGE

YES14798

NO32

TOTAL150100

INTERPRETATION98% of the respondents will recommend the organization to others, 2% of the respondents will not recommend the organization to othersCHART 4.1.32:- CHART SHOWING THE OPINION ON WOULD YOU RECOMMEND THE ORGANIZATION TO OTHERS

CHAPTER 5FINDINGS, SUGGESTIONS & CONCLUSIONFINDINGS 56.67 percentages of the respondents are married. 50% of the respondents are in the age group of 35-45. 43.33% of the respondents have the experience between 10-15years. 43.33% of the respondents have the opinion that the working condition of the organization is excellent. 38.67% of the respondents have the opinion that the safety measures is good 33.33% of the respondents says that the lighting and ventilation is excellent 40% of the respondents say that the canteen facilities is good 33.34% of the respondents say that the medical facility is excellent 36.67% of the respondents say that the sanitary facilities is excellent 43.33% of the respondents say that the financial assistance is excellent 40% of the respondents say that salary/compensation policy is good 53.33% of the respondents say that the work stress is fair 46% of the respondents agree that the superior appreciate their hard work 48% of the respondents agree that the co-workers are friendly and helpful 39.33% of the respondents strongly disagree that the job is insecure 44% of the respondents agree the job rotation policy 91.33% of the respondents say yes that the company provide adequate support to enhance their skill 59.33% of the respondents strongly agree that the company is conducive for my progress toward self actualization 35.33% of the respondents say the performance appraisal is excellent 65.33%strongly disagree the grievance redressal is not good 74.67% of the respondents say the relation with trade union is excellent 96.67% says that they are willing to continue in the organization 148% of the responded that any disciplinary action taken against employees is done after providing enough opportunities to defend themselves 98% of the respondents will recommend the organization to others

SUGGESTIONS Introduce more increase in the profit and the goodwill of the company Provide maximum possible leave facilities to the employees in order to satisfy them The working environment should be kept clean The company should implement new training programs in order to increase the efficiency of the workers

5.3 CONCLUSION The study conducted at Aiswarya Beverages Company Ltd helped to identify employees opinion about job satisfaction also to give suggestion for improving the level of satisfaction. Only certain areas require improvements like pattern of promotion, present compensation package, benefits provided etc. The co-operation from the side of workers and management and employees are appeasable. If the organization provides a good relation with the workers, then a partial way of dissatisfaction can be avoided Thus from the above study it is concluded that the employees at Aiswarya Beverages Company Ltd were satisfied in almost all the aspects. Any organizations functions with good and better satisfaction employees will surely increase the performance of the organization.