Nikki Anne Wall 2428 Merry Wood Rd

Columbia SC 29210

586-201-0542

pickal@att.net

OBJECTIVE

Obtain a challenging position with the opportunity for growth in an organization where my proven expertise and capabilities can be utilized to the optimum level .

SKILLS AND ABILITIES

Specific expertise collaborating business operations and IT teams pooling resources to develop and manage 5 systems that

support Electronic Document Management.

Excellent communication, analytical and interpersonal skills and proven track record managing multiple projects and teams

simultaneously while keeping budget and go live dates in perspective.

Over 15 years’ experience in the US Customs Brokerage industry.

EXPERIENCE

BUSINESS SYSTEM ADMINISTRATOR 2010 - PRESENT

DHL GLOBAL FORWARDING, COLUMBIA SC

Brokerage project coordination and execution with IT and Business stakeholders including developing business

requirement specifications, oversee work plans with IT Project Managers, validate technical designs against functional

requirements and coordinate user acceptance testing. Manage and maintain user profiles, develop best practices, job

aids and notifications to end users and provide training as required for 5 document management systems.

US IMPORT OPERATIONS SUPERVISOR 2008 - 2010

DHL GLOBAL FORWARDING, ROMULUS MI

Manage a team of 8 Brokerage Agents providing Customs regulation guidance, assisting in sales calls, coaching

importers on Customs regulations and working closely with CBP on government contracts, marking notices and

seizures.

US IMPORT OPERATIONS TEAM LEADER 1998 - 2008

FEDEX TRADE NETWORKS, ROMULUS MI

Manage a team of 6 Brokerage Agents providing Customs regulations guidance, post clearance corrections, manage

shipment releases, holds and returns with CBP and FDA.

OFFICE OPERATIONS MANAGER 1996 - 1998

EASY STEEL STRUCTURES, ST CLAIR MI

Assigned to tasks for developing a small business . Create customer databases in MS Access, producing technical

instruction manuals and brochure documentation .

AIRPORT SUPERVISOR 1994 - 1996

ST CLAIR COUNTY INTERNATIONAL AIRPORT, KIMBALL MI

Uncontrolled tower communications, book keeping, account receivables .

EDUCATION

US Customs Broker License, US Customs, Columbia SC 2014 - PRESENT

In pursuit

New Horizons Computer Learning Center, Columbia SC 2010 - 2012

Advanced MS Excel, Visio and Project Management applications

ORZEL AVIATION SERVICES, PORT HURON MI 1996 - 1998

Private Pilot License

ST CLAIR COUNTY COMMUNITY COLLEGE, ST CLAIR MI 1994 - 1995