Niharika PawahProject Management Professional

Phone: +91 9902097715/+91 9910559777E-Mail: niharikamattoo@gmail.com

LinkedIn : https://in.linkedin.com/pub/niharika-pawah/7/b94/899

Summary:

An Experienced Project Management Office Professional with cross-functional and global team experience.

Experience:

Sheridan Capital Advisory, Inc.  (2010-2011)

Freelance PMO

Created reports to help management meet SLA deadlines, monitor the progress report of any project and help them understand the scope of improvement for the same.

Led their India Freelancer Team to learn and manage reports. Trained and recruited offshore people for their PMO Team.

Computer Sciences Corporation India Private Limited (2008 to 2010)

Offshore Manager - Project Management Office

Managed a PMO offshore team for data gathering & analysis requests related to project milestones and updates.

Led a team to generate project status reports at each project milestone using MS Office Applications based on strong data analytics.

Led daily, weekly and monthly calls with the Client and PMs to coordinate projects for various milestones.

Recruited PMO support staff to meet the demand of the rapidly expanding PMO Team

Mentored and on boarded PMO staff team to get them up to speed on work assignments.

Played active role in Global Process and Innovation Team working towards improvising Quality of Work.

Computer Sciences Corporation India Private Limited (2007 to 2008)

Project Support Officer

Identified, Tracked and resolved issues on assigned projects to meet SLA deadlines falling under a specific Portfolio.

Facilitated weekly conference call with Onshore and offshore teams to monitor the Status of the reports and report any scope of improvement in their work.

Generated Daily, Weekly & Monthly Reports for the Analysis & Planning of the Management.

Provided guidelines to Leads/Dispatchers for successfully completing workflow steps in various tools like Mercury-RM, Global Application Management, Global Resource Management, Novient at CSC end.

Coordinated with Supply chain and operations on resource utilization.

Computer Sciences Corporation India Private Limited (2006 to 2007)

Workflow Analyst Created project reports using various MS Office tools to help Management

understand and improve their project Work periodically at all stages. Co-ordinated with On-shore teams to decide and prepare forecasted planning

of resource utilization and update them in ‘Novient’. Maintained & updated various Database files for the Overseas Clients.

Standard Chartered Bank (2005 to 2006)

Customer Service Assistant

Handled and Tele-Called X-DPD inventory of Credit Card managing X-holding portfolio.

Achieved the resolutions set in terms of the portfolio. Aggressive but assertive collection call plan to regularize the overdue

accounts of prospective customers. Was able to recover a great number of (40%) of dissatisfied and disappointed customers by earning their trust back on us mainly by educating them the right way and out of the way help to them.

Managed and motivated the agency to ensure that the performance is optimized and is accountable for their results, by educating them the effects and results of their actions in the name of the bank and how they can loose business too.

Handling correspondence relating to changes in customer’s details, as this is very important but ignored detail, helps us to track a defaulter if any.

Increased customer satisfaction by 50% and decreased inventory through timely redressal of complaint by 55%.

HCL Technologies BPO (2004 to 2005)

Technical Support Officer (SBC Yahoo Process)

Troubleshooted issues related to Network & Internet Connectivity like Browsing & Configuring Email Clients.

Configured Routers like Linksys, Netopia Cayman 3500 Series, Speed Stream Modem’s cum Router’s to establish an Internet connection with SBC yahoo.

Helped in troubleshooting of serious ISP Errors like 678, 769 etc by cold booting, power cycling routers & modems and utilizing effective steps to solve the problem within short period of time

Analyzed networking of Modems and Routers like ss5100B, ss5360, ss5260, ss5100, Netopia Cayman 3500 series, Home Portal - 2 wire, Linksys routers & other major networking devices. Gained expertise in Email Software’s like, Outlook Express, Microsoft Outlook (2000-2004) and Netscape Browser & other Application Software’s like Antispy, Antivirus.

Graduate Academic Project  Employment Management System (Payroll)

Automated the process of generating the salary slip of employees of an organization

Maintained the proper record of Work and Salary Information Retrieved, Inserted and Modified data of employees of an organization Platform Used : C Language, Graphics

Platforms Known MS DOS, UNIX (SCO), Windows9X, Windows NT

Computer Skills C, C++, HTML, MS Access, MS Excel, MS Word, MS Access, MS Project

Achievements:

Promoted as PMO Offshore Manager because of my continuous outstanding performance and best learning skills.

I was recognised and awarded twice by the Onshore Team as best performer of the Team.

Education

BCA from Jammu University, Jammu J&K, 2004 securing 71% (Top 5 percentile at the University)

Senior Secondary from J&K State Board during 2000-2001 securing 63.5%

Matriculation from ICSE Board during 1998-1999 securing 75.16%