nigel williams

Quality in Car Parks : The ESPA Award

Quality in Car Parks The ESPA Award

Nigel Williams


What is quality?


ESPA is a Quality Assessment covering

•  Design of the car park

•  Management & Operation of the car park


Can a customer:

•  Find a space easily

•  Park their car easily

•  Leave their car & pick it up later with peace of mind

•  Pay for their parking and exit easily


•  Lighting

•  Car entry & exit

•  Parking area

•  Vehicle ramps

•  Pedestrian access

•  Security equipment, access control, payments

•  Wayfinding

•  Comfort & Miscellaneous

•  Energy & environment

Evaluation categories


Lighting


Car entrance & exit : convenience and safety


Parking area : Easy to park


Vehicle ramps


Pedestrian access


Payment


Wayfinding & Signage


A comprehensive system of requirements and scoring for the 10 categories of facilities and services offered to customers

A self-calculating, multi-lingual Excel spreadsheet

Under performance in some categories (above the minimum level in that category) can be compensated by excellent performance in

other categories

Standard Award Total score > 50%

Superior Award Total score > 60%


Mandatory Minimum Conditions


Summary Score Sheet


New ways to improve the Customer Experience


Thank You

Acknowlegements photos :

emel, Empark, Lyon Parc Auto, Nualight,

Q-Park, Parcus, Verizon, WPS.

The European Standard

Parking Award

nigel williams

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