Nigel Kinniburgh

TIPS andTRICKS

DATASelecting relevant data on reports

DATAExporting to Excel

DATAPrinting Tables

DATASorting

Sorted by vehicle

Sorted by length of shift (double click)

DATASorting: Two columns

To get list in vehicle/driver order

Click on second column (driver) then click on first column (vehicle)

INVESTIGATING A COMPLAINTFind Vehicle Report

INVESTIGATING A COMPLAINTRoute Map

INVESTIGATING A COMPLAINTVehicle Events

2015-09-20 04:16:54 07 (CT435) JobResubmit 1780497 - OTHER

2015-09-20 04:16:54 07 (CT435) PenaltyStart Penalty of 300s

2015-09-20 04:21:06 07 (CT435) Job Started Digital IO

2015-09-20 04:21:54 07 (CT435) PenaltyEnd

2015-09-20 04:22:11 07 (CT435) Plot AUSTRALIND

2015-09-20 04:22:12 07 (CT435) Plot Clear

2015-09-20 04:22:35 07 (CT435) Plot Clear

2015-09-20 04:22:49 07 (CT435) Plot AUSTRALIND

2015-09-20 04:23:54 07 (CT435) ZoneUpdate PARADE

2015-09-20 04:25:28 07 (CT435) ZoneUpdate INNER HARBOUR

2015-09-20 04:27:08 07 (CT435) ZoneUpdate EATON

2015-09-20 04:29:02 07 (CT435) ZoneUpdate CLIFTON PARK

2015-09-20 04:30:19 07 (CT435) ZoneUpdate AUSTRALIND

2015-09-20 04:32:49 07 (CT435) Job Completed Digital IO

2015-09-20 04:32:49 07 (CT435) Queue Position 3

2015-09-20 04:32:49 07 (CT435) Plot Clear - Job Completed

2015-09-20 04:32:50 07 (CT435) Vehicle Arrived

2015-09-20 04:32:50 07 (CT435) Hail Job 1780509

2015-09-20 04:32:50 07 (CT435) Fare Details 1780509

2015-09-20 04:32:55 07 (CT435) Plot Clear

2015-09-20 04:32:55 07 (CT435) Queue Position 2

INVESTIGATING A COMPLAINTBooking Details Report

GOOGLE EARTH

SWITCHING CARRIER

Normally use the ‘preferred’ carrier.

Will try alternate carrier when preferred carrier not available.

Usually happens when a car goes out of town.

SOFTWARE VERSIONBooking client

Updates automatically when started.

Should be using 64 bit version of Windows (unless very old computer)

Prefer 64 bit version of Java. Must have 64 bit Windows.

Client Version Number

Java Version Number

Microsoft 32 bit/64 bit version

Java32 bit/64 bit version

Handset Number for Screenpops

SOFTWARE VERSIONWebsite

SOFTWARE VERSIONJavaOpen Windows Control Panel

Select Java (in Programs category)

SOFTWARE UPDATESVehiclesVersion Number on login screen

Updates are sent to the vehicles.

Restart required. Normally overnight

Rotate spares so they can be upgraded.

NEW FEATURES AND FAQ

New features announced on website

Older items are always available

DRIVER GUIDE

Available on the website and hardcopy

Ideally print on A5 paper, landscape mode, duplex (double sided), flip on long edge.

CHANGING A BOOKING

Booking can be changed until car goes engaged. Driver notified.

You can copy existing booking

FILTERING