ProfileWith profound experience and qualifications within the hospitality and travel trade

industry, I am seeking a career that would satisfy my ambition of a challenging and

motivating position, wherein I can develop and utilise my personal skills as well as

becoming a valuable asset for my employer.

ExperienceSales Manager / Front Office Manager, Crowne Plaza Copenhagen Towers;

Copenhagen - August 2009 - Present

• Established new client portfolio and KAM

• Set-up RFP network and negotiations

• 3 months of FOM, where guest satisfaction were increased along with optimisation of

salaries and greater overall employee satisfaction.

Sales Manager, Radisson SAS Falconer Hotel; Copenhagen - May 2008 - August

2009

• Build solid customer relations with existing key account clients.

• Hunted and contracted 15 new key accounts for 2009.

• Gained greater understanding of effective sales techniques.

Freelance Consultant, Sino Ejendomme; Copenhagen - Sep 2007 - May 2008

• Optimised personnel resources and utilised for best performance. Overall assessment

of company structure.

• Final report with short-and long-term goal assessment and plan to implement.

• Assisted with plans to optimise earnings and develop new business areas.

Project Manager, ConceptBolig; Copenhagen - May 2006 - Aug 2007

• Planning and execution of investment Projects, short-and long-term goals.

• Economical responsible for all budgets, cash-flow and year end results.

• Optimised project management with results of increase in net profit of 15-20%.

Front Desk / IT-supervisor / Front Office Manager, Hotel Imperial Copenhagen -

May 2003 - May 2006

• Responsible for all HR matters for Front Office.

• Responsible for sales and marketing Strategies for off-line markets and GDS systems.

• Hotels project manager for implementation of Micros Fidelio Opera, in hotel chain.

• Duty Manager and Chief concierge.

Ny Kongensgade 20 CopenhagenDK-1557M +45 5060 6666nchancke@mac.com

Niels Chr. HanckeFront Office Manager

Assistant Front Office Manager, The Lowell Hotel; New York - Aug 2000 - Mar

2002

• Duty manager.

• Concierge duty.

• Front Office Scheduling, Financial supervision.

EducationFeb 1999 – Aug 2000 University Centre Cesar Ritz Brig, CH

Higher Diploma : Hospitality Management

Profound education in the Hospitality and Travel Management industry

Aug 1995-Aug 1997 Int. Business College Cph. Copenhagen

Apprenticeship in wine and spirits

Aug 1994-Aug 1995 Int. Business College Cph. Copenhagen

One year of basic economics

IT-SkillsExpert: MS Office: Word, Excel & PowerPoint / Hogatex (Hotel

management Program), Micros Fidelio Opera.

Intermediate: MS Office: Access / Fidelio Front Office / Adobe : Photoshop

& Illustrator.

Language SkillsFluent: Danish, Swedish, Norwegian, English

Good Comprehension: German

Basic Comprehension: French

Personal SkillsStrong individual with excellent HR understanding. Good empathic leader and

managerial profile, along with ability to lead by example. Profound economic

understanding. Innovative and opportunistic thinking. Likeable, honest and trustworthy.

ReferalsLatest: Henriette Fridericia, HR Manager Crowne Plaza Copenhagen Towers, tel: +45

5060 6660

All other referrals and contact details available on request.

Ny Kongensgade 20 CopenhagenDK-1557M +45 5060 6666nchancke@mac.com