nicholas monterosso, cirs homeless outreach program leader, 2-1-1 on the go! john azoni, cirs...
TRANSCRIPT
Nicholas Monterosso, CIRS Homeless Outreach Program Leader, 2-1-1 On the Go!
John Azoni, CIRSHomeless Outreach Associate, 2-1-1 On the Go!
2-1-1 On the Go!: Deploying 2-1-1 to Help End Homelessness
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Background and Context
Program Design and Lessons Learned
Creating 2-1-1 On the Go! in Your Community
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Background and Context
• Over 18,000 homeless in Detroit.
• Concern over the impact of the homeless on Detroit’s economy.
• In 2007, 2-1-1 conducted street surveys and interviews with thehomeless population to identify real issues and barriers.
• Barriers included
-- Valid Id
-- Personal Phone Number
-- Permanent Mailing Address
-- Knowledge of Services
-- Transportation
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23,000+ online resources
NO IDBARRIER
NO PERMANENT ADDRESSBARRIER
NO PHONE NUMBERBARRIER
DON’T KNOW WHERE TO GO
BARRIER
ID Cards
Mailboxes
Voicemail andCalling Cards
BARRIERBus Passes
2-1-1 But Where & How?
Addressing the Barriers
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2-1-1 On the Go!
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Background and Context
Program Design and Lessons Learned
Creating 2-1-1 On the Go! in Your Community
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Mission and Success
• Mission
–2-1-1 On the Go! will create lasting solutions to the problem of homelessness for our target population.
• How do we measure success?
– Clients are employed full-time
– Clients are in permanent housing
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Client Participation
• Initial encounter and pre-screening
• Full assessment of eligibility and job seeking skills
–Willing, wanting, and capable…
–Identify barriers: both tangible and cultural
–Online Data Manager
• Client Action Plan
• Recurring follow-up and mutual accountability
• Achievement of outcomes
• Completing the circle – turning clients into advocates
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Outcomes
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10
20
30
40
50
60
Housed Employed
Year 1 (Oct 07-Sept 08) Year 2 (Oct 08-Sept 09) Year 2 Goal
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Collaboration is Key
2-1-1 On the Go!
Unique three sector -- private, public, and non-profit -- collaboration.
• 2-1-1 and United Way for Southeastern Michigan
• Business partners
• Government partners
• Agency partners
Program designed to leverage partner’s interests and shared commitment to end homelessness for those willing and committed to change.
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Our Partners
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Utilizing Technology
Dell ATG Laptops – Usable in snow, rain, and extreme temperatures.
AT&T Wireless Cards – 2-1-1 wireless access database from any location.
Pentax PJ3 Thermal Printer – prints without ink, making referrals less susceptible to damage from the elements. About the size of a water bottle.
BlackBerry 8800 – GPS-enabled mobile phones allow quick access to navigation.
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Critical Learning Points
• Addressing underlying issues in the culture of generational poverty is the focus of our work. It is an essential accompaniment to removing tangible barriers.
• Focus on employment and housing as key indicators of stability
• Emphasis on relationship with client
• Direct, consistent coaching of homeless individuals is more effective than point in time outreach.
• Having a lower client:advocate ratio allows us to make a deeper, longer lasting impact on each one. Year 1 – 55:1, Year 2 – 25:1
• Regular, smart communication with strategically aligned agencies must be coupled with community involvement for the greatest success.
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Background and Context
Program Design and Lessons Learned
Creating 2-1-1 On the Go! in Your Community
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Building a 2-1-1 On the Go! In Your Area
• Identify the need in your community
– How many individuals are experiencing the problem?
– Will you deal with the whole population experiencing the problem? If not, what subgroup(s) will you choose?
• Develop your strategy
– Logic model of operations with clearly defined goals, processes and outcomes
– Define your client process from A to Z
– How much will it cost? $50K, $100K, 200K
– How long will it take?
– Engage the key players
– Address the underlying issues that undermine your clients’ chances at stability
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Building a 2-1-1 On the Go! In Your Area
• Gather interested parties
– Identify 2-1-1 and United Way leaders interested and willing to leverage networks to build the program.
–Be sure to include individuals from private, public, and non-profit organizations to reach a wide ranging network of interests around the issue.
• Media & Marketing
–Ride-alongs
–Local media coverage
–A new face for your 2-1-1/United Way and its impact on your fundraising efforts
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Building a 2-1-1 On the Go! In Your Area
• Resources needed
– Vehicles, any that are suitable for outreach purposes
– Laptops, offer mobile access to your 2-1-1 database
– Assessment, person-centered planning tool, follow-up process, database for client information
– Experienced, compassionate staff to support the effort
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Organization of 2-1-1 On the Go!
Jo hn A zo n iH o m ele ss O u tre a ch A sso c ia te
2-1-1 On the Go!
C h e lita Lu casH o m ele ss O u tre a ch A sso c ia te
2-1-1 On the Go!
N ich o las M o nte ro ssoH o m e le ss O utre a ch P ro g ram L ea d er
2-1-1 On the Go!
K ris te n B o ldsO u tco m es S tra te g is t, 2 -1 -1
B ill S u llivanD ire c to r, 2 -1 -1
Private Sector
Supporters
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Questions
Nick Monterosso John Azoni
2-1-1 On the Go! 2-1-1 On the Go!
[email protected] [email protected]
313-226-9478 313-226-9203