NI Best Practice Scheme

24th January 2008

Transforming the frontlineto online

Patricia MontgomeryRegistrar of Titles and CEO

• Executive Agency within DFP

• Headed by Chief Executive/Registrar of Titles

• The Agency requires an annual budget of £10m

• Net DRC financial regime

Land Registers of Northern Ireland

The Land Registry

Registered Propertiesin Northern Ireland

25,000 Paper Maps

450,000 Paper Folios

Statutory Charges Registry

Details of Statutes & boundaries areas of scientific interest etc

18,000 Paper Charge Sheets

5,000 Paper maps

Registry of Deeds

Unregistered properties in Northern Ireland

Paper priority of deeds of sale Recorded

800,000 Paper Memorials

Paper, paper, paper

One Step Processing

Business transformation of LRNI

• No security or back up

• LandWeb direct - online direct access service

AfterBefore

• Little to no use of technology

• Limited accessibility to information - folios & maps

• New and more customers with different requirements

• Escalating internal costs

• Paper centred

• Technology platform to meet demand and sustain growth

• Disaster recovery site & plans

• Not paper-less but less paper

• Reduced storage costs, increased throughput year on year

• Business led approach to service offerings

DIPIS

• Digital• Image• Processing• Intake• Service

• Customer led approach to delivery of LWD• Online viewing of Land Registry folios and maps• Online viewing of Registry of Deeds memorials• Owner name searches• Authentication via Government Gateway• Automatic electronic delivery of uncertified copy folio’s, maps

and memorials• Payment via different mechanisms e.g. Credit Card, Suspense

accounts, Counter transactions• System reporting

LandWebDirectKey Features – Direct Access Service via the

Internet

Registration Transactions

0

20000

40000

60000

80000

100000

120000

2000/01 2004/05 2006/07

LandWebDirect user activity 2002 - 2007

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

Month

Web

site

'hit

s'

0

1000

2000

3000

4000

5000

6000

7000

8000

9000

Cli

ent

ho

sts

Number of Hits Unique Client Hosts

1%

2%

92%

1%

2%2%

Solicitors

Law Searchers

Government

Financial Institutions

Building Society

Others/not known

Customer BasePre-LandWebDirect

2%

12%

4%

6%

4%2% 3%1%1%

65%

Solicitors

Law Searchers

Government Dept

Financial Institutions

Surveyor

Local Council

Estate Agents

Architects

Research Companies

Other

Post LandWebDirect

On-site Customer Services

Transformation of Customer Services Area

Before!!

After!!

Training and Development Unit

Stage 1 – Electronic input, form creation, transaction selection and application submission using “wizard” approach

Stage 2 – E-signatures/Authentication Inter-solicitor workflow

Stage 3 – Full electronic submission with “Tell me don’t show me”

E Registration Project

Scope of Project

Stage 1 Proposed workflow

Print

Send to seller’s solicitor for signing

Buyer’s solicitor accesses

LWD to create form

LandWebDirect (LWD)

E-forms submitted electronically via LWD

Paper documents posted to LRNI

E-forms and paper reconciled – date of

registration set

LandWebDirect (LWD)

Buyer’s solicitor accesses

LWD to input transaction information

Information sent to seller’s solicitor via

LWD

Information returned to buyers solicitor via

LWD

Completed Application submitted electronically

Future Stages

The Future:

E-Training – 3 year project, completion 2009

E-Registration – pilot commenced

E-Payment – Mid – 2008

E-Signature – Mid – 2008

Direct public access

“LRNI has been faced with a period of sustained growth in the demand for its services and it has responded positively by embracing modern, technical solutions to deliver an approach which is innovative and wholly customer focussed. I believe this typifies what Government should be striving to achieve in all our dealings with

the public.”

David Hanson, MP, Finance Minister 2006