nhs quality conference - kerry clarke and samuel gyasi

12
Involvement Team Community Wellbeing Services Tender Presentation Team: Samuel Gyasi Janice Anderson Dr Kerry Clarke

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“Community Wellbeing Services tender – involvement team” This engaging presentation will demonstrate how Northamptonshire Healthcare NHS Foundation Trust (NHFT) practiced: People first, working together for patients in everything we do. The team of service users, carers and staff supported the development of a Community Wellbeing Service bid from June to September 2014. All involved were valued as experts and important in the development of a robust tender submission. We are looking forward to sharing with you the journey experienced by the people involved in developing the service delivery model including the lessons learnt. We are hoping that you will be inspired to involve others more and to consider how our learning can support your organisation to take the next steps.

TRANSCRIPT

Page 1: NHS Quality conference - Kerry Clarke and Samuel Gyasi

Involvement TeamCommunity Wellbeing Services Tender

Presentation Team:Samuel Gyasi

Janice Anderson Dr Kerry Clarke

Page 2: NHS Quality conference - Kerry Clarke and Samuel Gyasi

Introduction

• Northamptonshire Healthcare NHS Foundation Trust (NHFT)

• Community Wellbeing Services Tender

• Involvement Team

• What are you involved in?

• How does it feel to be truly involved?

Page 3: NHS Quality conference - Kerry Clarke and Samuel Gyasi

We Involved…Weight Management

Mental Health

Frail & Elderly

Carers

Equality of Access

Financial Challenges

Disability

Young Adults

Isolation

Ease of Access

We InvolvedCarers Patients Staff

Potential Partners

Staff TeamsSmoking Cessation

Wellbeing Navigators

Learn2B Trips & Falls

Weight ManagementPo

ten

tial

Use

rs o

f th

e C

WS

Ser

vice

Page 4: NHS Quality conference - Kerry Clarke and Samuel Gyasi

How I got involved

• Phone call

• Updates via email

• Skype session

• Meeting + Video (Brixworth Country Park)

• Documents to update

• Today

Page 5: NHS Quality conference - Kerry Clarke and Samuel Gyasi

Things I care about

• Professionals listening

• Friends / Family

• Outsiders / Vulnerable People

• Representing young people

Page 6: NHS Quality conference - Kerry Clarke and Samuel Gyasi

My experience with the Involvement Team

• Listening to other people

• Sharing ideas

• Help to the community

• Gained knowledge and experience

• Help understand people

• Felt vulnerable

• Preparation towards involvement team

• Want to see what has happened …

Page 7: NHS Quality conference - Kerry Clarke and Samuel Gyasi
Page 8: NHS Quality conference - Kerry Clarke and Samuel Gyasi

Service User

Core Business

Expert Perspective

Personal Approach

Lack of/Poor Communication

Different Agendas

Knowing you Count

Fear of Consequences

Time –Recruitment EngagementExpectations

Invaluable

Perspectives on Involvement

Page 9: NHS Quality conference - Kerry Clarke and Samuel Gyasi

Experience of Being InvolvedBooklet on stand…

Page 10: NHS Quality conference - Kerry Clarke and Samuel Gyasi
Page 11: NHS Quality conference - Kerry Clarke and Samuel Gyasi

Contact Us

Page 12: NHS Quality conference - Kerry Clarke and Samuel Gyasi

To achieve quality involvement you need to

truly involve the community and that is

what we did.