nhs e-referral service tertiary referral to named clinician patient and user journey: the vision...
TRANSCRIPT
NHS e-Referral Service
Tertiary Referral to Named Clinician
Patient and User Journey: The Vision …….
Tertiary Referral to Named Clinician
Patient attends follow up appointment
Following a recent angiogram, Mick returns to see his consultant, Dr Ataullah. The results show extensive triple vessel disease and Dr Ataullah recommends referral for a Coronary Artery Bypass.
1
Consultant and patient discuss options
Dr Ataullah explains that cardiac surgery is not carried out at this hospital, and that Mick will need to be referred elsewhere. He recommends a surgical colleague, Mr Appleby, in a regional centre.
2
Tertiary Referral to Named Clinician
Consultant initiates the referral
Mick is happy to accept the recommendation and Dr Ataullah arranges for his clinic staff to initiate the referral to Mr Appleby’s service.
3
Tertiary Referral to Named Clinician
Administrator makes referral
Dr Ataullah’s administrator uses the NHS e-Referral Service to make the referral on his behalf and gives Mick the booking instructions which contain links to further information about the hospital - including a map.
4
Tertiary Referral to Named Clinician
Administrator submits referral information
Dr Ataullah’s administrator ensures that all Mick’s relevant details and results are downloaded from the hospital Electronic Patient Record and added to his referral as electronic attachments.
5
Tertiary Referral to Named Clinician
NHS e-Referral Service vision – making paperless referrals a reality
• Take part in the consultation at: www.hscic.gov.uk/ers
• Contact us on email: [email protected]
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