1nGUVU

nGUVU Restricted and confidential

www.nguvu.com

Your

name

here

2nGUVU

nGUVU Restricted and confidential

WE BRING TODAY’S REALITY TO THE CONTACT CENTERS

• Personalized Avatars• Gamify objectives• Self-manage• Empowerment• Contribution

• Focus on KPI’s• Competitions• Self-improvement• Incentives and contests

• Rewards• Wins and accomplishments• Progress and mastery• Collect and redeem*

*Ability to connect to redeeming platforms

Using Social media, Games mechanics and Recognition conceptsto build intrinsic motivation and influence & predict behaviour

3nGUVU

nGUVU Restricted and confidential

OUR SOLUTION

Leverage agents natural desire for

Proven methods that build intrinsic motivation

4nGUVU

nGUVU Restricted and confidential

ADJUST THE THERMOSTAT!

DON'T JUST TAKE YOUR CONTACT CENTER'S TEMPERATURE

nGAGEMENT is the intelligent thermostat that allows you

to change the temperature In your center

• Points

• Badges

• Leaderboard

• Metrics

• Quiz

• Contests

• Challenges

5nGUVU

nGUVU Restricted and confidential

MACHINE LEARNING &

BEHAVIORAL ANALYTICS

Use the power of your data to better serve your workforce

• Predict agent departures

• Predict absenteeism

• Predict agent performance

• Identify and predict best productivity periods

6nGUVU

nGUVU Restricted and confidential

RETURN ON INVESTMENT

• Typical improvement of +2 to +10% on each KPI

• ROI within 2 to 6 months

7nGUVU

nGUVU Restricted and confidential

ROAD MAP – MACHINE LEARNING

Blue : Quit

Red: Stay

The model can concentrate on this area to

highlights agents with high probability of

leaving in the short term.