NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Attending&

Listening

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Aims:

• To differentiate between counselling and counselling skills

• To discuss the importance of attending and active listening

• To define triads

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

OBJECTIVES:

• Recognise the difference between counselling and counselling skills

• Demonstrate the skills of active listening and attending

• Identify the three components of triad work

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Attending- Actively being with the other person

• “ Attending is the act of truly focusing on the other person. It involves consciously making ourselves aware of what the other person is saying and of what they are trying to communicate”

• Bernard (1989)

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

3 levels of attending

•Non-verbal communication•Micro skills•Social emotional presence

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Non Verbal Communication (NVC’s)

•What do we mean by this?

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Body Language-

• Voice• Touch• Expressions• Eye contact• Proximity• Posture• Gestures• Clothes• Environment

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Exercise

• In pairs discuss the following• Identify the body language of someone

who is• SAD• HAPPY• AFRAID• ANGRY• Write down your answers on the flip chart

to discuss

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Micro skills

•Sit Squarely

•Open Position

•Lean Slightly Forward

•Eye contact

•Relax!• (see Egan Handout)

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Social Emotional Presence

• Core Elements:• Acceptance• Warmth• Genuiness • Empathy

NGfL CYMRU GCaD

www.ngfl-cymru.org.uk

Finally…

something to think about...‘Helpers out of touch with

their own feelings are unlikely to resonate and

communicate their clients’ feelings accurately’

(Egan 2001)