nga human resources. we make hr work better

NGA Human Resources confidential. All rights reserved.

NGA Human ResourcesWe Make HR Work Better

1

www.ngahr.com

http://www.ngahr.com/payroll

NGA Human Resources confidential. All rights reserved. 2

NGA HR by the Numbers

3m+employees served by NGA HR

100+

Working with

5,500employees globally

1,000+HR system implementations

£300m188

Providing HR &

Payroll services in

5HCM platforms

which NGA

can deliver HR

services on

25+1 out of 5of Fortune 500 companies

countries

languages

supported in

our HR service

centers

4business lines

HR Technology

Consulting

HR Application

Maintenance

Payroll

Outsourcing

HR Outsourcing

HR BPO &

BPaaS

clients

35Offices & centers in

countries

NGA Human Resources confidential.

NGA Enterprise Strategy

3

All about HR – we make HR work better

Employee experience matters, for both clients and employees

Lead and enable clients with their Digital HR Transformation

Agility in our global delivery and technology platform approach

Innovation is a game changer for success


We Make HR Work Better

In so doing, you’ll become a better

employer through deeper insight into

your people data, optimized HR

processes, locally & globally compliant

HR processes, and a lower overall

total cost of ownership

• This journey addresses HR

process, technology & people

• We understand that this is a

journey of continuous improvement

• Helping you take this journey is how

we Make HR Work — Better

We help you solve critical business challenges through HR & payroll.


We Make HR Work Better

We combine deep

process expertise in

HR & payroll with a

strong track record

across multiple HR

systems & platforms.

You’ll be in full control

of data and have

visibility across HR &

payroll through

integration, automation

and analytics.

You’ll have ensured

compliance,

streamlined HR

processes and

minimized

administrative burden.

We work in close

partnership with you,

wherever you are,

building on

local expertise and

global presence.

Control and understand yourHR & payroll data

Master compliancelocally & globally

Best-in-class cost of ownership

We help you solve your business challenges through HR & payroll.

Implement and maintain HR & payroll platforms

Managed Payroll Services

Employee-centricHR Services

Your business drivers will be fully achieved by NGA’s HR & payroll services.

H R t r a n s f o r m a t I o n


Solving Complexity: Making HR Work Better

HR data

& systems

Cloud vs Legacy

#HR processes

Innovation economy

Company structures

& cultures

Governance model

Outsourcing appetite

Transactional vs strategic

Regulatory

environment

Legislation on multiple levels

Integration

Systems complexity

UX complexity

Process complexity

Service delivery complexity

Data

Unified data repository

Across all HR

Ready-to-run analytics

Ad hoc insights

Automation

End-to-end automated payroll

Machine learning & AI

Process optimization

Client

complexity

Focus of

innovation

We turn the inherent complexity of HR systems & processes into a single, easy-to-use HR & payroll service experience, enabling a Next-Gen HR operating model.


Transforming HR: Making HR Work Better

7

Flawless transactional execution to enable HR & business strategy

Self-Service

Service Center

Self-Service

Service Center

5%

25%

40%

30%

Efficient HR operations Employer of choice High performance

Auto-

mation

Focus on transactionalefficiency & compliance

Focus on deliveryquality & uniform HR processes

Focus on strategicenablement, insights & analytics

*Ulrich, David, Human Resource Champions,, Harvard Business School Press, 1997

Transactional & administrative business requirements, enabled

through technology

Collaborative business partnering (e.g. talent

management)

Proactive organizational development

Strategic delivery &

enablement

NG

A’s

ap

pro

ach


Enabling HR Technology: Making HR Work Better

• Core HR system

• Payroll operational

• Basic reporting

• Operating standards

• Effective collaboration

• End-to-end integration

• Multi-generational

workforce (ie. social)

• Strategic focus

• Learning organization

• Automation & AI

• Advanced Analytics

Efficient HR ops:

Getting the HR house

in order

Employer of choice

Maximizing your

investment in the

workforce

High performance

organization

Exploit the strategic

advantage

FUNDAMENTALS

ENABLERS

DIFFERENTIATORS

SELECT CONFIGURE

DESIGN INTEGRATE OPERATE

MAINTAIN AUTOMATE

ANALYZE

Digital Transformation Journey

Consulting – Application Management – Payroll and HR Outsourcing

Copyright NGA Human Resources. All rights reserved.

NGA HR Enterprise Offerings Portfolio

HR & Payroll OutsourcingBPO & BPaaS

Digital HROn Premise & Cloud

• Planning & Roadmap

• Employee Centric Design

• Implementation &

Integration

• Change management

• Continuous Improvement

• Configuration

Management

• Integration Management

• Security Management

• Reporting Management

• Release Management

• Payroll Processing

• Managed Payroll

Services

• Managed Payroll Data

Services

• HR Services Wrapper

• HR Administration

• Time Administration

• Talent Administration

• Employee Benefits

Administration

• Service Center

Management

cleaHRsky

9


NGA Offerings Across the Employee Lifecycle

LOCAL

PROCESSESTime & AttendancePayroll & Tax Health & SafetyBenefits

SUPPORT

PROCESSESRequestHandling

Service Delivery Management

Quality Management

Document &Knowledge Mgmt

ComplianceHR Reporting & Analytics

Supporting Data Model & Technology

Organizational ManagementWorkforce Administration

TALENT

MANAGEMENT

PROCESSES

Recruitment PerformanceSuccession Compensation MobilityLearning ExitOnboarding

CORE HR

PROCESSES

HR Consulting – Application Management – Payroll Services – HR Outsourcing

Not part of NGA portfolio

STRATEGICHR Strategy Organizational Development Workforce Planning Labour Relations


Strategic Direction

11

WorkersConversational employee experience

NGA HR Touchless transactions

EmployersSeamless service


HR’s Next Generation Operating Model

12

Employee Experience

Digital

Smart Automation

Advanced Analytics

As-a-Service

Lean, Standardized HR processes

Streamline and

standardize HR and

payroll process

leveraging best-

practices and

ensuring compliance

Digitize the employee experience and

create a conversational UX

Deploy workforce

augmentation

and intelligent

automation to replace

inefficient labor-

intensive processes

Provide insights to enable

strategic decision making

Integrate the power of PaaS,

SaaS and BPaaS

Copyright NGA Human Resources. All rights reserved. 13

NGA HR Platform Capabilities

Technology Platforms Implement Maintain OperateGlobal

Integration

SAP / SFSF

Core HR X X X

Payroll X X X

Talent X X X

Workday

Core HR P X X

Payroll P X X

Talent P X X

PeopleSoft / Oracle Cloud HCM

Core HR P X X

Payroll P X X

Kronos

Time & Workforce Management X X X

P = partner


Global Service Delivery Network

Buenos Aires [S]

St. John’s [L]

Jacksonville [L]

Dalian [S]

Granada [S] Hyderabad [S]

Kochi [S]

Manila [S]

Birmingham [L]

NGA has 35

service delivery

points, including

7 Strategic Service

Delivery Centers,

enabling HR &

Payroll services in

100+ countries,

supporting

more than 25

spoken languages

and any currency.

Katowice [S]

Kuala Lumpur [L]

local NGA office | [S] Strategic Delivery Center | [L] Local Delivery Points

Sao Paulo [L]

50+ offices 7 strategic centers 35+ delivery points

Sydney [L]Johannesburg [L]

https://webphl01.phl.sap.corp/~sapidb/011000358700001322492003E/USA.htm

https://webphl01.phl.sap.corp/~sapidb/011000358700001322492003E/USA.htm

https://webphl02.phl.sap.corp/~sapidb/011000358700001397572003E/Mexico.htm

https://webphl02.phl.sap.corp/~sapidb/011000358700001397572003E/Mexico.htm

https://webphl01.phl.sap.corp/~sapidb/011000358700001395122003E/Canada.htm

https://webphl01.phl.sap.corp/~sapidb/011000358700001395122003E/Canada.htm

https://webphl05.phl.sap.corp/~sapidb/011000358700001375952003E/Brazil.htm

https://webphl05.phl.sap.corp/~sapidb/011000358700001375952003E/Brazil.htm


Industry Recognition

2016 SAP Application Development Partner of the YearFinalist

2015 Top 10 Outsourcing

Service Provider

Multi-Country PayrollBest Practices AwardRewarding the Optimizing Performance

award for NGA’s work with Solvay

“Multi-Country Payroll Leader”Payroll Outsourcing Report, 2013-2017

“A Leader in Payroll BPO”Leadership position in the Payroll BPO

Services Magic Quadrant, 2012-2016

“Market Leader”Multi-Country Payroll Outsourcing 2015-2017

Multi-Process HR Outsourcing, 2015-2017

“Leading the HRO Winners’ Circle”HfS Blueprint Report, 2014-2016

Payroll-as-a-Service & SuccessFactors Services Winners’ CircleHfS Blueprint Report, 2016, 2017

‘Cloud-Based HR Services –Leader SAP SuccessFactorsNEAT Report, 2016, 2017


Priorities to Enable our Strategy

16

Innovation

• Platforms approach:

euHReka, HRX, cleaHRsky,

XtendHR

• Analytics & automation

• Simplify our own operating

model

• Contract for value

• Innovation pipeline &

cadence

• Broker of HR & Payroll

services

People

Employees

• Attract, grow, reward

• Enablers of innovation

Clients

• Strong, long-term

relationships

• Digital transformation

journey

• Next-Gen operating model

Agility

• Financial flexibility

• Build up capabilities across

HR value chain, beyond

Payroll

• Growth in new markets

• Next generation

partnerships with Workday,

SAP SuccessFactors &

Kronos

Continue our direction – accelerate our execution


Why NGA HR?

17

We can help you transform your business-critical HR

operations to deliver more effective and efficient

people-critical services.

In so doing, you’ll become a better employer through

smarter, more streamlined business processes — saving

money, managing employee lifecycles and supporting an

agile, globally connected organization.

We Make HR Work — Better

• Solving HR Complexity

• Transforming HR

• Enabling HR Technology

• Next-Gen HR Operating

Model

• Global Governance

Thank You

18

www.ngahr.com

http://ngahr.com/

http://ngahr.com/

https://www.facebook.com/NorthgateArinso%E2%80%8E


https://plus.google.com/103072468530204860182/posts


http://www.linkedin.com/company/northgatearinso_4366


http://blog.northgatearinso.com/


http://pinterest.com/northgatearinso/


http://www.slideshare.net/NorthgateArinso


http://www.twitter.com/ngahr

http://www.twitter.com/ngahr

http://www.youtube.com/northgatearinso


http://ngahr.com/

http://ngahr.com/













http://www.twitter.com/northgatearinso

http://www.twitter.com/northgatearinso



http://www.ngahr.com/payroll

19 15 May 2013


Appendix

19


NGA HR – Leadership Team

Stuart Ross CFO

Luca SaracinoCSO

Russell SheldonCOO

Malcolm BennettGroup Company

Secretary

Michael CustersCMO

Michael Rogers CPO

Anita LettinkSVP Strategy & Alliances

Johan BosschaertsSVP Products & Offerings

Development

Andy MonshawCEO


NGA Offerings Across the Technology Lifecycle

Select

Design

Test

Integrate

Configure

Insights

HR Process Design

& Transformation

Cloud Health

Check

FastTrack

Implementation Tools

Technology

Consulting

Service ReadinessIntegration Tools

Payroll Exchange

HRIS Integrations

Integrations for

Time & Benefits

Cloud Support

Services

Application

Maintenance

Services

HR Technology

Roadmap

Operate

BPaaS

& Cloudify

Payroll

Maintain

Workforce

Analytics

Extend

NGA Time –

by Kronos

NGA Employee

Benefits

SAP Cloud Platform

Applications

HR Platform and Services


Analyst Recognition

22

SuccessFactors Services: design, build, test, maintain, run

NelsonHall NEAT Report, Cloud-Based HR Services for SAP SuccessFactors 2017


Analyst Recognition

23

SuccessFactors Services: design, build, test, maintain, run

HfS Research BluePrint Report for SuccessFactors Services, 2016


Analyst Recognition

24

Multi-Process HR BPO in the As-a-Service Economy

HfS Research BluePrint Report for Multi-Process HR BPO in the Emerging As-a-Service Economy


Analyst Recognition

25

Global Payroll BPO

Everest Research PEAK matrix, Global Payroll BPO, 2016


NelsonHall Research Recognition

26

Multi-Country Payroll OutsourcingNelsonHall: NEAT Vendor Evaluation leader in Payroll BPO (overall market segment), 2014


Analyst Recognition

HR Business Process OutsourcingHfS Blueprint 2014: Multi-Tower HRO – Rewards, Remuneration & Recognition Services


Our Brand Journey & Heritage

Founded as

CMC Computer

Machinery

Company (UK)

CMC rebrands

as Northgate

ARINSO

enters into BPO

agreement

with SAP

KKR acquires

Northgate

Rebrands as

NorthgateArinso

Rebrands as

NGA Human

Resources

1969 1994 2000 2003 2004 2007 2008 2009 2010 2013 2016

CMC listed

on LSE

ARINSO

founded

ARINSO listed

on Euronext

Brussels

Northgate

acquires

Rebus HR (UK)

Northgate

acquires

Arinso (BE)

NGA

acquires

CIAN (NL)

NGA acquires

Neller (AU) &

Convergys (US)

Journey from Northgate → NorthgateArinso → NGA Human Resources

Goldman Sachs

& Park Square

Capital acquires

NGA Human

Resources

2017


Delivery Capabilities & Expertise


The NGA Advantage

What sets us apart is

the NGA Advantage.

It’s a combination of deep

HR experience and insight,

advanced technology

platforms and applications,

and a global portfolio of

flexible service delivery

options supporting an

agile, globally connected

organization.

Global Portfolio of Flexible Service Delivery Options

Advanced Technology Platforms and Applications

Deep HR Experience and Insight


The NGA Advantage: Deep HR Experience & Insight




In-depth HR and payroll knowledge

• In the business of HR & payroll since 1969

• 20 years in payroll outsourcing and enterprise

systems implementation

• 10+ years in HR BPO & BPaaS

• HR & Payroll expertise in 188+ countries

• Experience across every vertical and industry

• HR services catalog featuring predefined and

standardized HR & payroll service definitions for

every HR process across the employee lifecycle

Strong track record & recognition from

• Market analysts & sourcing advisors

• Industry associations (CIPD, HROA)

• Technology partners


The NGA Advantage: Platforms & Applications




We can flexibly deploy HR solutions through

a wide range of technology options

• Strategic partnerships with major

enterprise technology solutions

– SAP HCM

– Workday

– SuccessFactors

– Oracle HCM

• NGA HR Services IP

– SAP Cloud Platform extensions

– MyHRW: integrated case management

– Payroll Exchange: integration middleware

• Cloud, OnPremise & hybrid delivery models


The NGA Advantage: Flexible Service Delivery

HR delivery models evolve in function of

• M&A events & corporate agenda

• Geographic expansion

• Technology & service needs

HR and payroll services in 188+ countries

• Offices in 35 countries

• 7 strategic delivery centers

• Supporting HR services in 25 languages

• 30+ local service delivery points

Unique focus on customer centricity

• Customer satisfaction measurement (NPS)

• Focused account & service delivery structure




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