ng911 today in the enterprise over the legacy e911 network
DESCRIPTION
NG911 TODAY in the Enterprise Over the Legacy E911 Network. Mark J. Fletcher, ENP Public Safety Solutions & Strategy Avaya. @Fletch911. PSTN. Typical ILEC E911 Selective Router. SRDB/MSAG. PS-ALI. ALI. MLTS Call Server / PBX. PSAP. PSAP. How E9-1-1 Works TODAY. - PowerPoint PPT PresentationTRANSCRIPT
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
#AvayaATF
NG911 TODAY in the Enterprise Over the Legacy E911 NetworkMark J. Fletcher, ENPPublic Safety Solutions & StrategyAvaya
@Fletch911
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL3
How E9-1-1 Works TODAY
What happens when I dial 911 from my MLTS/PBX Telephone system?
Typical ILEC E911
Selective Router
PSAP
SRDB/MSAG
PS-ALI
ALI
PSTN
MLTS Call Server / PBX
908-848-2602
908-848-2603
908-848-2604
PSAP
908-848-2602AVAYA PBX
CUBE 2C231
211 Mt. Airy RoadBasking Ridge, NJ
908-848-2602
908-848-2602
908-848-2602908-848-2602
211 Mt Airy RoadCube 2C231Basking Ridge
908-848-2602
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL4
Where are you in the building?
211 Mt Airy RoadCube 2C231Basking Ridge
I DON’T KNOW . . .
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
Maybe YOU know. Do THEY know?
5http://sanfrancisco.cbslocal.com/2012/08/08/dispatcher-seems-confused-by-9-1-1-call-reporting-chevron-richmond-fire
Chevron: Hello. We have a fire in Process Unit 4 Crude.
Richmond 911: I don't know what that means but okay.
Chevron: We got a process unit [garbled] gate 31. It will be a first level response for you guys.
Richmond 911:
Okay what does that mean? How many do you need?
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL6
Does your MLTS/PBX know?
?
?
?
211 Mt Airy RoadCube 2C231Basking Ridge
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
ENTERPRISE BIG DATA
7
Understanding Enterprise BIG DATA,
NG9-1-1 Data to the PSAP
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL8
NG911 Requires a NEW Network
Legacy E9-1-1 NetworkAnalog BasedStatic PositioningStatic RoutingGeospatially limited1968 TechnologyIt’s DONE – Stick a fork in it
Next Generation 9-1-1 NetworkMulti-Modal
IP Centric in DesignGeospatial and Geodetic Routing
Cross Border connectivityDesigned with tomorrow in mind
It’s HERE NOWACDR*ALDR*
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
Delivering DATA to the PSAP
9
Location URI/URL conveyed in the SIP header
Additional Location Data Repository (ALDR) and Additional Caller Data Repository (ACDR) functional elements in the customer DMZ will provide information about:
• User Location Details• Device Location Details• Environmental Data Details• Event Correlation Details
This additional information will empower Public Safety by enabling better decisions
• Temperature Sensors• Video feeds • Physiological data
ACDR*ALDR*
* ACDR: Additional Caller Data Repository ALDR: Additional Location Data Repository
NEW Functional Elements as defined in the NENA 08-003 i3 Version 2 Framework document for NG9-1-1
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL10
Houston . . . We have a problem
PSAP CALL TAKERS OFTEN DO NOT HAVE INTERNET ACCESS AT THE WORKSTATION
In order for this model to work, network connectivity needs to exist between both the Public Safety Call Taker and the Citizen caller.
Public Safety Answer Points often do not provide open internet access to the Call Taker workstations to insulate them from harmful data.
ACDR*ALDR*
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL11
NG9-1-1 Over the Top
An “Over the Top” model of content delivery is one where content is NOT being delivered by the provider of the pipe.
EXAMPLE:NetFlix content is considered Over the Top content as it is delivering the media and your internet provider is delivering bandwidth, and not the content of the bandwidth.
NG9-1-1 ‘Over the Top’This is where the 9-1-1 call is delivered via legacy phone lines, but the location data is provided through an alternate service, such as Smart911.
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL12
NG9-1-1 Over the Top
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL13
Situational Awareness
Being aware of what is happening around you and understanding how information, events and your own actions will impact your goals and objectives both now and in the near future
Connecting Public Safety to the EventConnecting the Event to Public Safety
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL14
E9-1-1 Solution Checklist
• Identify the DEVICE LOCATION, not the user• Recognize an Emergency Calls (multiple
numbers)• Establish proper routing
• Branch office with/without trunks• Nomadic VPN Users (Starbucks)• Static VPN Users (SoHo employees)
• On Site Notification• Zone Based Alert Routing• No response escalation• Incident Notes
• VPC Routing service for FCE environments
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL15
L3 Location Discovery
• PROS
• Already established• Granularity to
floor/closet• Easily Managed• Device Identity
possible (MAC Address)
• CONS
• Must match Emergency zones
• May not be granular enough
• Device identity not possible (MAC Address)
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL16
L2 Location Discovery
• PROS
• Based on Physical network
• Granularity to the jack
• Very accurate if Managed
• Device Identity possible (MAC Address)
• CONS
• Requires WireMap Database
• Move Add Change coordination
• ‘Closet Moves’ not allowed
• Requires backend process
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL17
On Site Notification
• OSN needs to be originated ONSITE.• Remote notification coming from the PSTN
may be blocked. • If a 911 call never gets out, the alert will
never be generated, and you will never be notified.
• True OSN happens ONSITE• OSN provides critical Situational Awareness
based on multiple data points• Floor Plans, MSDS Sheets, IP Temperature
Sensors, Video feeds.
• Event correlation• Analytics of the data• Target Response based on facts• Identification and Elimination of Misdialed
calls
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL18
Standards Bodies
• Avaya employees maintain active memberships with several industry forums
• NENA ENP Certification• Key workgroup/committee
contributions include:• President’s NSTAC
National Public Safety Broadband Network Scoping Subcommittee
• Federal Communications CommissionEmergency Access Advisory Committee
• National Emergency Number AssociationMLTS PBX Model Legislation NG911 ESI Network DesignNG911 Additional Data WorkgroupNG911 Transition Plan
• European Emergency Number AssociationVarious EENA Operations Document
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
©2013 Avaya Inc. All rights reserved
February 26-28, 2013 | Orlando, FL19
Let’s Get Social with Avaya!
• Facebook/Avaya• Twitter/Avaya• LinkedIn/Avaya• Avaya CONNECTED Blogs• E911 Talk Podcast• Avaya Tech Talk• Remote Podcasts from
Shows• Videos
• What else?
• Avaya Podcast Network
©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL
Thank you!#AvayaATF
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@Fletch911