nfc aso user group meeting wednesday, august 14, 2013 10:00 a.m. – 11:30 a.m., central time...
TRANSCRIPT
NFC ASO User Group MeetingWednesday, August 14, 2013
10:00 a.m. – 11:30 a.m., Central Time
Presented by
Information Technology Services Division (ITSD), Information Technology Security (ITS),Access Management Branch (AMB)
United States Department of AgricultureOffice of the Chief Financial Officer
National Finance Center
NFC ASO User Group MeetingAgenda
Welcome.........................................................Lisa Stafford
Webinar Guidelines....................................... Louis
Collins
News & Updates…...........................................AMB Team
Questions &
Comments..................................................All
August 14, 2013 2
NFC ASO User Group MeetingWebinar Guidelines
• Place your phone on ‘mute’
• Do not put your phones on ‘hold’
• Include your agency acronym with your name when signing in
• Send your name & agency, comments & questions via the Notes
tab during the webinar
• Email [email protected] for a copy of the presentation or
download it from the NFC Security Corner
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NFC ASO User Group MeetingPerformance Metrics
August 14, 2013 4
Processed Access Requests: April 2013 – June 2013
NFC ASO User Group MeetingPerformance Metrics
August 14, 2013 5
Access Requests and UserIDs Processed – April 2013 – June 2013
NFC ASO User Group MeetingPerformance Metrics
Expedited/High Priority Access Requests & Incidents Processed: April 2013 – June 2013
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NFC ASO User Group MeetingPerformance Metrics
August 14, 2013 7
Average Number of Days to Process (External Agencies only): January 2013 – June 2013
NFC ASO User Group MeetingPerformance Metrics
Expedited Requests Processed: January 2013 – June 2013
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NFC ASO User Group MeetingPerformance Metrics
ASOs Trained: July 2013
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NFC ASO User Group MeetingPerformance Metrics
Reports Delivered / Report Recipients: July 2013
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NFC ASO User Group MeetingPerformance Metrics
Current Service Level Agreement Security Access Metrics
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NFC ASO User Group MeetingPerformance Metrics
New Service Level Agreement Security Access Metrics (October 2013 – September 2014)
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NFC ASO User Group MeetingPerformance Metrics
New Service Level Agreement Security Access Metrics (October 2013 – September 2014)
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Report Requests (Estimated Turnaround Time in business days)
Report
Request Type*
95% Completed in Time Frame Shown Reporting
Center Existing
Batch/ Online Job
New Batch/ Online Job
Standard Immediate 5 days N/A Custom N/A 10 days Negotiated
*Report Request Type Time Frame to Complete
Standard Standard reports are Application/System Access, Role/Group Access, User Inactivity, User Activity (as requested) and Contractor Expiration Date.
Custom Any reports not currently available via Reporting Center, or an existing online or batch job. Interagency Agreements would be negotiated.
NFC ASO User Group MeetingPerformance Metrics
Access Request Percentages Processed, based on FY 2014 SLA: April 2013 – June 2013
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98
93
93
100
100
0
100
100
100
100
100
0
Simple
Moderate
Complex
0
20
40
60
80
100
<= 10 User IDs
11-30 User IDs
31-50 User IDs
>50 User IDs
0
20
40
60
80
100
NFC ASO User Group MeetingAccess Updates
ASO Functions• ASO Responsibilities
• Submit requests for access / reports• Review / act upon reports (access, inactive accounts)• Attend training, user group meetings• Suspend / Request removal of access for separated users• Remove password suspends• Review GovDelivery notices
• Requesting access when no ASOs exist • Agencies with no backup ASO
Access Notes• Cross servicing agencies may receive Insight access to their own data
• No global access or multiple Insight user accounts for serviced agencies • Timing of access verification (next day for EmpowHR)• Things we can’t address (application usage / functionality)
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NFC ASO User Group MeetingRemedy Updates
August 14, 2013 16
• New Summary Lines• ACFO-FS Legacy Systems
• PROP, EMIS, TRVL, UTVN, TELE, MINC, GVTS, OTRS• CFMS
• FDW, CPAIS, ACRWS, MITS, FSDW• Still use Form AD-1143
• CLER • DPRS• IAS• Insight
• Reporting Center to be included• PCIP• EmpowHR• TIPS • WebTA Hosting Plus• Others as needed• Requests with incorrect Summary Lines will be returned
• Email address field grayed out (May 2013)
NFC ASO User Group Meeting Training Update
Schedule one of two ways:
• Click on link on Security Corner
• Sign up in Scheduling software
August 14, 2013 17
NFC ASO User Group MeetingWeb Site Update
August 14, 2013 18
Secure area for ASO information (upcoming)• Post ASO Basic/Intermediate training manuals• Protect disclosure of UserIDs and naming conventions• Protect Information related to the type of system that could be used for fingerprinting• Reduce the chance that manuals will be posted on public websites • NFC download center to be retired
NFC ASO User Group MeetingProject Updates
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• Role Based Security
• Email Inactive Accounts
• Security Access Forms
• ASO Survey Results
• ASO Certification
NFC ASO User Group MeetingDraft NFC Security Access Forms
• ASO Security Access Form
• EmpowHR Security Access Form
• Reporting Center Security Access Form
• Payroll/Personnel System Security Access Form
• Insight Security Access Form
• On Web Site
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NFC ASO User Group Meeting2013 ASO Training Dates
ASO Basic Training (1st Wednesdays)
Sept 4, Oct 2, Nov 6, Dec 4
Remedy Requester Console Training (2nd Wednesdays)
Aug 14, Sept 11, Oct 9, Nov 13, Dec 11
ASO Reports Training (3rd Wednesdays)
Aug 21, Sept 18, Oct 16, Nov 20, Dec 18
ASO Intermediate Training (4th Wednesdays)
Aug 28, Sept 25, Oct 23, Nov 27, Dec 26*
Sign up at [email protected]
1:00 p.m. – 3:00 p.m., Central Time
*If Wednesday falls on a holiday, class will be moved to following Thursday
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NFC ASO User Group MeetingContact Information
Access & Report Requests via Remedy Requester Consolehttps://servicecenter.nfc.usda.gov/arsys/home
Trouble Tickets (Operations & Security Center)[email protected] or (800) 767-9641
Contact AMB (Request Training, Notifications)[email protected]
Security Cornerhttps://www.nfc.usda.gov/Security/Security_home.html
Ivan JacksonAssociate Director, ITSD, [email protected]
Lisa StaffordChief, ITSD, ITS, [email protected]
Remedy Requester Console TrainingLouis Collins, AMB [email protected]
ASO Basic TrainingJennee Sander, AMB [email protected]
Reports TrainingEvangeline Duncan, AMB [email protected]
ASO Intermediate Training Susan Traill, AMB [email protected]
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NFC ASO User Group Meeting
Questions? Comments?
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