1800 108 8485

ASUS Service Centre (New service center address)

-------------------

F1 Infosolutions & Services Pvt Ltd

Saleh Center,Before Sigma Mall,Behind Executive Chamber,Bangalore-560027

(0.4km)

080-40979030/33

10am - 5pm

Products: Notebook, LCD Monitors, Desktop PC, All-in-one PCs, Tablet,

PadFone, Eee PC, Eee Box, ZenFone, Eee Book

Compuage Infocom Ltd

# 5 S M Tower,4Th Flr Otc Road,Bangalore- 560002 (1.3km)

080-65687568

Mon- Fri 10am to 5.30pm

Products: Motherboard, Notebook, Tablet, PadFone, Eee PC, ZenFone, Eee

Book

Regenersis India Limited

Regenersis (India) Private Limited, 3Rd Floor, #53/58,Sri Chakravarthi

Complex,,Sajjan Rao Circle ,V.V.Puram,Bangalore 560004 (1.9km)

080-41205444/65970906

9:00 - 18:30 Mon - Sat

Products: Motherboard, Notebook, Graphic Card, Tablet, PadFone, Eee PC,

ZenFone, Eee Book

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I have a problem with my nearly new Nexus 7 2013 Wifi model.

First the story hat happened, maybe it has to do with it:

I bought it in August and now updated it to the last version, 4.4.2

Kitkat.

All was fine, i never had any problems until 2 days ago. I saw that the

battery was running out but since it was night i let it be. In the

morning i heard the sound for an empty battery for the last time, but i

didnt check screen. After 20 minutes i looked at the screen and saw the

Google-letters only. It didnt respond to the Power button beeing pressed

so i thought the battery is too empty to let the device start and decided

to plug it to the charger.

Just now i saw that the cable was not plugged in the charger, it was

plugged in the PC instead, connected to an USB port (of course). As soon

as i saw it i plugged out the cable from PC-USB and put it into the

charger. Im afraid this wasnt good. Not sure what happened here exactly.

Now the problem

Anyway, nothing happened after plugging into charger, the Google letters

where there but no symbol that the battery is loaded or anything. I

thought ok, maybe thats normal if battery fully dry so i let it charge

for at least 3 hours. I saw a symbol now and it showed the battery 80%

full. Now i tried to start the device but nothing at all happened. Still

the Google letters showed up and not more. I know about the fastboot menu

(power+volume down) and did that. The fastbook menu shows up and i can

select all kind of things like "Start", "Restart bootloader", "Recovery"

and "Shut off". Following things happen when i press them:

1. Start > 1 second after pressing start the Google letters show up and

nothing happens anymore, no X, nothing

2. Restart bootloader > bootloader restarts (works also over tools like

Nexus 7 Root Toolkit, i can restart here too)

3. Recovery > same as 1., the Google letters show up, not more.

4. Shut off > Device shuts off

Now im also developing for Android and that means i have SDK and drivers

and all that iinstalled. And it worked always, i could push an app to the

device over ADP etc. That just as a side note.

So now i tried to unlock the bootloader to flash my own one, with

fastboot. When i enter "fastboot oem unlock" it is stuck right at the

first point, wipe userdata. The device has an id so the drivers are ok i

think. I just cannot erase the userdata. This will stay like this until i

power of the device. Then it continues and says "failed".

The real question

Now without to be able to continue past this im not able to flash

anything, if im correct yes.? So do you think this is a hardbrick? Are

there other options?

Thanks for any help and tipps, im really out of options.

Btw, exactly same behaviour i have with tools like Nexus Root Toolkit or

any, fastbook cannot erase user-data on bootloader and stuck