nextiraone - who we are?download.microsoft.com/download/2/f/3/2f353362-a8b2-41c9... ·...

NextiraOne -Who we are?

Bratislava, May 2008

M Klampár, Bratislava, 7 May 20082

NextiraOne

€1.1b

4,700

100,000CustomersacrossEurope

EmployeesacrossEurope

Sales in2007

Direct sales and servicepresence in 17 countries

Worldwide Service Alliance Program


Service Delivery

2 700 Service Professionals400 Consultants170 Project Managers1 200 Engineers

Infrastructure& Application IntegrationCentres

NetworkOperatingCentre

World-Class NOCsdelivering Managed Services500 in-country Technical Experts providing local support

130 Service and LogisticsCentres providing Europe-wide

Logistics


NextiraOne Solution Focus

Enterprise Communications

EmployeeProductivity

Customer Interaction

EnterpriseInfrastructure

Voice/IPT

Video

UnifiedCommunications

MobilityApplications

Contact Centres/IP CC

Contact CentreEcosystemapplications

Secure SolutionsWAN/MAN/LAN

Wireless

Bandwidth

Data centreInfrastructure

Physical Security


End-to-End Services

Enterprise Communications

EmployeeProductivity

Customer Interaction

EnterpriseInfrastructure

Voice/IPT

Video

UnifiedCommunications

MobilityApplications

Contact Centres/IP CC

Contact CentreEcosystemapplications

Secure SolutionsWAN/MAN/LAN

Wireless

Bandwidth

Data centreInfrastructure

Physical Security

ManagedServices

HostedSolutions

ExpertConsultancy

SupportServices


Strategic TechnologyPartners

Multinational Gold Partner

Gold certified 12 Countries

Cisco MSCP Certified

Multiple Country Partner Awards

No 1 Partner Worldwide

Premium certified in all 17 countries

2000+ Certifications

Solutions Pedigree

No 1 EuropeanPartner

First dual-goldcertified partner

Deployed more than 400Genesys solutions

Gold certified in 6 countries

Member of European Voice Partner Program


Strategic TechnologyPartners

Multinational Gold Partner

Gold certified 12 Countries

Cisco MSCP Certified

Multiple Country Partner Awards

No 1 Partner Worldwide

Premium certified in all 17 countries

2000+ Certifications

Solutions Pedigree

No 1 EuropeanPartner

First dual-goldcertified partner

Deployed more than 400Genesys solutions

Gold certified in 6 countries

Member of European Voice Partner Program

Plus more than 2 000 other vendor certifications…

Prečo partnerstvoNextiraOne - Microsoft?



Gartner MQ for UC, 2007


PBXPBX

Voice MailVoice Mail

Server HardwareServer Hardware

NetworkingNetworking

TelephonesTelephones

Need a Partner having a real Expertise on all these componentsNeed a Partner having a real Expertise on all these components

Unified Communications DUnified Communications Delivery Challenges elivery Challenges Data Data infrastrucureinfrastrucure and Telephony integration mandatory!and Telephony integration mandatory!


The Microsoft & NextiraOne partnership

Unified Coms Memorandum of Understanding (MoU) – Voice Partner Program“Microsoft & NextiraOne entered into a joint MoU in May 2007 with the scope of developing UC Expertise and helping our customers getting into this new solution”~ 15 EMEA partners (60 Worldwide)

Question to Microsoft “Why did you approach NextiraOne?”Selected in a small group of EMEA partners for extensive ramp up support by Microsoft EMEA presence & leadership (100 000 customers, 12m Telephony lines, 10m Data ports)Strong Integration knowledgeClose to Customer and good C-Sat rates Real Expertise in Voice (VoIP), Data (& Convergence) and Appls (UM, Mobility, Contact Center ...)

Question to Microsoft “Why did you approach NextiraOne?”Selected in a small group of EMEA partners for extensive ramp up support by Microsoft EMEA presence & leadership (100 000 customers, 12m Telephony lines, 10m Data ports)Strong Integration knowledgeClose to Customer and good C-Sat rates Real Expertise in Voice (VoIP), Data (& Convergence) and Appls (UM, Mobility, Contact Center ...)


NextiraOne’s MS UC solution primary focus areas

Business Business ApplisApplis (ERP, CRM, Front & Back office)(ERP, CRM, Front & Back office)

Network Infrastructure (DATA, IPT, Network Infrastructure (DATA, IPT, QoSQoS, VLAN , VLAN ……))

DirectoryDirectoryADAD

Call ServerCall ServerIP IP ComsComs

EE--mail servermail serverUpgradeUpgrade

Mobility Mobility GatewayGateway

SecuritySecurityassessmentassessment

LCS & OCS (LCS & OCS (IM, Presence, CollaborationIM, Presence, Collaboration)) ConferencingConferencing MobilityMobility

NextiraOne focus

Prečo Unified Communications?



Rôznorodosť komunikačných kanálov

E-mailSMSFaxVoice mailIMP2P AudioP2P VideoAudio/Video conferencingDocument sharing


Rôznorodosť komunikačných zariadení/ prístupových bodov

Desk phoneDesktopDECTMobilePDALaptopWeb access


Rôznorodosť zdrojov / úložíšť

Voice switchE-mail serverVoice mail systemFax serverAudioconferencing systemVideoconferencing systemDirectory servicesBackoffice information systems


Konsolidácia

Unified Communications=

Jednotný prístup k zjednoteným zdrojom z ľubovolného koncového zariadenia

Jednotný prístup ku všetkým kanálom: IM / presence, e-mail, fax, voice mail, web/audio/video, P2P, conferencing


Konsolidácia

Enterprise Telephony

Unified Experience

Common Management

Unified CommunicationsCommunications Today

E-mail & IM

Audio Conference

Video Conference

Web Conference

Voice Mail

Separate Managem

ent

Vertically integrated communication silosInefficient communicationsCommunications overloadParallel infrastructures

Horizontally integrated common platformStandards-based distributed architectureAccessibility in the entire networkOne common database


Unified CommunicationUnified CommunicationWhat are we speaking about?What are we speaking about?

Technology Adoption

Communications ConvergenceCommunications Convergence

Productivity IssuesProductivity Issues High CostsHigh CostsCommunicationsCommunications

CostsCostsDisparate Disparate NetworksNetworks

VoIPVoIPIM andIM and

PresencePresenceEnterpriseEnterpriseMessagingMessaging

VideoVideoConferencingConferencing

Breaking down the silos withMicrosoft Unified Communications

On any device: PC, Web, mobile phoneOn any device: PC, Web, mobile phone

Communications Overload

GlobalTeams

Exchange Server 2007:Unified Messaging -•E-mail•Fax•Voice mail

Office Communications Server 2007:•Telephony (call processing)•Presence •Conferencing•Instant Messaging

Office Live Meeting:•WEB conferencing

Office Communicator 2007•End User Client

Customer Pain

Prečo integráciaTelefónny systém ↔ Microsoft OCS?



Dôvody integrácie MS OCS ↔ Telefónny Systém

Využitie existujúcej infraštruktúry – investície do:hlasových služieb: služby lokálne a služby privátnej hlasovej sietezdrojov: hlasový / video konferenčný bridgeintegrovaných riešení: nahrávacie zariadenie, konfiguračný a tarifikačný server, kontakné centrum, integrácia s informačným systémom vedomostí: doplnenie nových služieb (IM, Web/Video Conf) bez straty známeho a overeného business nástroja

Podstatne širšia skupina výsledne dostupných funkcií /služieb

Alternatívy integrácieMS OCS ↔ PCX / PABX



Možnosti integrácie MS OCS – PCX/PABX

Enterprise Voice (Gateway, SIP trunking, SIP Forking)Remote Call Control (RCC)Plná Enterprise Voice integrácia s PCX (Dual Forking s RCC)

PSTNPRIDANÁ HODNOTA


Enterprise Voice – PSTN Gateway (Green Field scenario)

Microsoft OCS 2007

MRT Audio Codec

G.711, G723

SIP

M-SIP

Mediation server

MS Communicator

M-SIP

VVVV

PSTN Gateway

PSTNPRI

ISDN Trunk provides PSTN connectivity


Enterprise Voice integrácia s PABX (IP/TDM Gateway)

Microsoft OCS 2007

MRT Audio Codec

G.711, G723

SIP

M-SIP

Mediation server

M-SIP

COEXISTENCE

COEXISTENCE ––

BASIC SOLUTION

BASIC SOLUTION

Legacy PABX Users

VVVV

IP/TDM Gateway

PSTN

PRI

MS Communicator

ISDN Trunk between PABX / OCS – MOC 2007Dual Forking between PABX / OCS – MOC 2007


Microsoft OCS 2007

SIP Trunking between PCX / OCS – MOC 2007Dual Forking between PCX / OCS – MOC 2007

MRT Audio Codec

G711

SIP

M-SIP

Mediation server

User

M-SIP

CO EXISTENCE

CO EXISTENCE ––

MICROSOFT

MICROSOFT BASIC SOLUTION

BASIC SOLUTION

Enterprise Voice SIP Telephony integrácia

IP Telephony system


CSTA gateway medzi IP PCX a Microsoft OCS

Provides Telephony presence and basic telephony features from MOC in call control mode of a HW phone set

Remote Call Control – CTI integrácia

Microsoft OCS 2007

CSTA

M-SIP

M-SIP (UA CSTA)

User

PSTN

External user

CSTAGateway

IP Telephony system

PBX CONTROL

PBX CONTROL ––

NEXTIRAONE VALUE ADDED


SOLUTIONSOLUTION


CSTA gateway a SIP trunking medzi IP PCX a Microsoft OCS

Provides Telephony presence and basic telephony features from MOC in call control mode of a HW phone set

Plná Enterprise Voice integrácia s PCX Call Control – CTI integrácia

Microsoft OCS 2007

CSTA

M-SIP

M-SIP (UA CSTA)

User

PSTN

External user

CSTAGateway

IP Telephony system

PBX CONTROL

PBX CONTROL ––



SOLUTIONSOLUTION

Mediation server

M-SIP


Obohatenie MOC s Advanced Telephony– kombinácia najlepšieho z oboch svetov

Basic Telephony

Broker call/Attended transferMusic on Hold/Voice guidesCallback requestForward on busy/no Response, Grouping/Hunting/Parallel/Rotational/Queuing/OverflowBarring/Billing/Perf. MonitoringCall Admission ControlRouting/LCR/ARSAttendant/Day&Night mode Single call logCall Pickup/Parking Boss-Assistant/FilteringSupervision/MLA/Distinct ring Call monitoring/recordingChoice of handsets:

Analog/TDM/IP/SIP

Call controlSIP Trunking

+AdvancedTelephony

Basic Telephony

10 featuresOffice apps integrationCall by name or buddy,Hold, Blind transfer (& to conf),immediate Forward, Do Not Disturb, Missed call notif.Toast, Deflection, Dual Ringing


Možnosti integrácie MS OCS – PCX/PABX

PCX* („Full IP” alebo „IP ready” systém):Call control - CTI integráciaSIP trunking (Basic / Dual Forking)Call control (telefónia výhradne doménou PCX)

PABX (TDM systém):Výmena Upgrade„spriečkovanie“ cez IP/TDM Media gateway (Dialogic, Audiocodes, …)

* - Private Communications Exchange

PRID

AN

ÁH

OD

NO

TA


Integration scenario comparison

High

Low

Low

High

External network (PSTN) features level

YesHighestSIP Trunking +Call Control (CTI)

NoMedSIP TrunkingMS OCS


&PCX / PBX Telephony

NoLowGatewayMS OCS


YesHighCall Control (CTI)PCX / PBX Telephony

PCX telephony presence

Inter-user features

level

Integration scenario

Platforma Genesys?



Podpora integrácie s viac ako 100 hlasovými switch-mi od viac ako 25výrobcov

CTI gatewayCTI gateway

Skutočná sloboda


Genesys platform topology – single-site

Genesys

GETS Solution

Microsoft OfficeCommunicatorWith telephony

integration

GenesysT-Server

GenesysConfiguration

Layer

Genesys Management

Layer

GenesysETDB

ContactDatabaseMicrosoft Live

CommunicationServer 2005

Microsoft Live Communications Address Book Server

ContactList

Global AddressList

IPT system

Genesys LCS Adapter

Conn

ectio

n

To

Phon

e

ETDB SyncApplication

Microsoft Active

Directory


Genesys platform topology – multi-site

Genesys

GETS Solution

GenesysT-Server

GenesysT-Server

Genesys LCS Adapter

GenesysConfiguration

Layer

GenesysManagement

Layer

GenesysETDB

ContactDatabaseMicrosoft Live

CommunicationServer 2005

Microsoft Active Directory

Microsoft Live Communications Address Book Server

Multiple PBXArchitecture Utilizes a

Centralized Configuration

and Management Environment

ContactList

Global AddressList

ETDB

Sync

Appl

icatio

n

IPT systemIPT system


OCS End-to-End Solution Topology Typická integrácia s telefónnym systémom

IPT SystemMicrosoft OfficeCommunication

server

Microsoft Active Directory

Microsoft OfficeCommunications Address

Book Server

Genesys CTI Gateway

LDAP

Microsoft Exchange Server

ETDB (Enterprise Telephony Database ) Telephony

Authorization Info

VoIP or TDM

CSTA over SIP CSTA

Contact l

ist

MAPI -

Pers

onal

add

ress

boo

k

Telephony Enabled Communicator

User

IP Phone

PSTN

TAPI

JTAPI

Site 3:Alcatel-Lucent

Site 2: Panasonic

Site1: Cisco


Najširšia skupina funkcií

Click to Dial§ Inicializácia hovoru cez HW telefón z pracovnej stanice kliknutím na

telefóne číslo alebo kontakt. Volanie menom z Windows aplikácieConferencing§ Ad hoc zostavenie viac-člennej konferencie z Windows aplikácie (napr.

cez HW telefón s využitím conference brige hlasového servera)

Outbound

Inbound

Toast (Screen Pop)§ Identifikácia volajúceho menom

Smart Transfer (Deflect)§ Dynamické presmerovanie hovorov na zvolené zariadenie

Missed call Notification§ Email správa upozorňujúca na zmeškaný hovor

Call Management

Telephony Presence§ Viackanálová (pevná linka, mobil, PDA, softphone, MS OC) presence

aktualizovaná v reálnom čase§ MS Office, Outlook, Exchange, SharePoint integrácia

Telephony Control§ DND, presmerovanie hovorov, vyhľadávanie v adresári, vytočenie čísla,

prevzatie hovoru a ukončenie hovoru na HW telefón


Výhody riešenia založeného na platforme Genesys

Široká kompatibilita s telefónnymi systémamiVeľmi vysoká škálovateľnosť a funkčnosťHW nenáročnosť


Vendors committed to natively support integration with MS OCS 2007


Ďakujem Vám za pozornosť!

[email protected]

www.nextiraone.skwww.nextiraone-eu.com

mailto:[email protected]

http://www.nextiraone.sk

http://www.nextiraone-eu.com

nextiraone - who we are?download.microsoft.com/download/2/f/3/2f353362-a8b2-41c9... ·...

Documents