Ethos Group The VisionTo be the best in the world at what we do.

The MissionOur mission at Ethos Group is to help our dealer-clients increase their revenue while decreasing their overhead and the risk of doing business.

PeopleHaving the right people in the right position makes all the difference, and having the right people is all about resources!

ProductsYou can’t deliver an exceptional ownership experience by providing your customers with average products.

ProcessWe must design purposed processes that exceed customer expectations. Nothing excellent happens by accident.

Income Development

Are you prepared

for greatness?

Se-ries1

10

11

12

13

14

15

16

17

18

Recession & Recovery

Are you prepared

for greatness?

Planning

Execution

Leadership vs. Leading

LeadershipPerson or group in charge, tasked with determining: vision, values, people alignment, and culture of motivation.

LeadingThe ability to move others to a common goal or vision using words, example, or influence.

Vision

Clarity

Focus Direction

Process

Ethical

Process

Beliefs that dictate our behavior and

what we base our reputation on.

Ethi

cal

Dre

ss

Prod

uctio

n

Proc

ess

Mor

al

Values

People Alignment

Winners

PrayersWinners

in TrainingWinners-in-Training

Winners-in-Training need direction. They have the character necessary to

suceed, and simply need training to aquire the skills.

PrayersPrayers need a new place to work.

WinnersWinners have intrinsic needs. They are

willing to sacrifice time and energy now so they can achieve the greatest level of

success in the end.

Winning Character Qualities

Tenaciouswith

KnowledgeProactive

Game PlanPositiveMentalAttitude

Tenacious with KnowledgeKnow more about your product than anyone else.

Have a Game PlanHave a plan of attack for the day, the month, and the year.

Positive Mental AttitudeAppreciate what you have and live a life of expectancy.

ProactiveDo something before someone asks you to.

Find Great People

College Referrals Retail

Improved Quality of Life

Defined Career Path

Way to Achieve Their Goals

Better Work Environment

Training and Development

Attract Winners

Motivational Culture

Fear Positional Leadership

Carrot Incentives

Attitude Want to vs. Have to

Create a Point-of-Separation

YourDealership

Every OtherDealership

The Buying Experience

The Ownership Experience

Sales

ServiceF&I

Defining the Role

The Definition of F&IA multi-functional department, that

when operating effectively, makes everyone’s job easier and makes

everyone more money.

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F&I Responsibilities

Sales

Lender

Administration

Leadership

The Fishbowl

Everyone wants, needs, or expects something from us, yet who do we have authority over?

The Fishbowl

Influence harnesses the energy and will of others to accomplish a common goal.

Maintain Your Focus

Maximize Back-End

Profit

Secure the Sale

Ensure Customer

Satisfaction

Secure Front Gross

The Non-negotiables

1 2 3 4

F&I must see every

customer at point-of-sale.

F&I must see every

customer at point-of-delivery.

F&I will take all credit

applications.

There will be no rate quotes by

salespeople.

5

F&I will properly

disclose all paperwork.

The Sales Solution

Character

Competence

Communication

Consultation

Effective F&I Components

Availability

Intro

Time

Intent

Sincerity

Ethos Group