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Next Generation of Online Banking and Bill Pay

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Page 1: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

Next Generation of Online Banking and Bill Pay

Page 2: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

2© 2010 – Proprietary & Confidential

The Next Generation of Online Banking and Bill Pay is Here!

Page 3: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

3© 2010 – Proprietary & Confidential

My Accounts

Page 4: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

4© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

Page 5: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

5© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

Page 6: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

6© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

Page 7: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

7© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

Page 8: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

8© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

End-users will have Quick Links on every screen that will allow them to quickly maneuver to key screens.

Add Payee – The End-user will be directed to the add payee screen.

Make A Payment – The End-user will be directed to the payment center.

View Demo – The End-user will be able to view a demo of the online banking and bill pay product.

Page 9: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

9© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

Page 10: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

10© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

The Help option will display information that is specific to the screen the End-user is on.

Page 11: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

11© 2010 – Proprietary & Confidential

My Accounts: Accounts Summary

Just as you do today, your Financial Institution will still have the ability to display Global Messages to all End-users at the bottom of the My Accounts screen.

Note: To learn more on how to display global messages to your end-users please go to the client forum and listen to the “QRC Marketing Utilities” recorded training.

Page 12: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

12© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 13: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

13© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 14: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

14© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 15: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

15© 2010 – Proprietary & Confidential

My Accounts: Transaction Detail

Page 16: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

16© 2010 – Proprietary & Confidential

My Accounts: View Check

Page 17: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

17© 2010 – Proprietary & Confidential

My Accounts: View Check

Page 18: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

18© 2010 – Proprietary & Confidential

My Accounts: View Check

Page 19: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

19© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 20: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

20© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 21: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

21© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 22: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

22© 2010 – Proprietary & Confidential

My Accounts: Account Activity

Page 23: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

23© 2010 – Proprietary & Confidential

My Accounts: Online Activity

Page 24: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

24© 2010 – Proprietary & Confidential

My Accounts: Online Activity

Page 25: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

25© 2010 – Proprietary & Confidential

My Accounts: Online Activity

Page 26: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

26© 2010 – Proprietary & Confidential

My Accounts: MoneyHQ

Page 27: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

27© 2010 – Proprietary & Confidential

Transfers: New Transfer

Page 28: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

28© 2010 – Proprietary & Confidential

Transfers: Transfer Activity

Page 29: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

29© 2010 – Proprietary & Confidential

Transfers: External Transfers

Page 30: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

30© 2010 – Proprietary & Confidential

Transfers: Add Interbank Account

Page 31: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

31© 2010 – Proprietary & Confidential

Bill Pay: Payment Center

Page 32: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

32© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay A Bill

Page 33: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

33© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay A Bill

Page 34: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

34© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 35: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

35© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 36: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

36© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 37: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

37© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 38: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

38© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 39: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

39© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 40: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

40© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

End-users will now have the ability to add a memo (note to self) to each of their payments. This memo will not appear on the actual payment to the merchant. The End-user will be able to view this memo within Online Activity

Page 41: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

41© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 42: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

42© 2010 – Proprietary & Confidential

Bill Pay: Payment Center / Pay Multiple Bills

Page 43: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

43© 2010 – Proprietary & Confidential

Review Payment Screen

The End-user will be presented with the review payments screen each time they submit a new payment. They must click on the “Submit” button in order for their payment(s) to be submitted.

Note: This screen is replacing the two-step logout and session summary screen.

Page 44: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

44© 2010 – Proprietary & Confidential

Review Payment Screen

The End-user will be presented with the Send On date for each of their payments on this screen. This is the date the funds will be deducted from their account.

Page 45: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

45© 2010 – Proprietary & Confidential

Review Payment Screen

Page 46: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

46© 2010 – Proprietary & Confidential

Debit Impacts

Going forward, in order to ensure a consistent experience for end-users when scheduling payments, the “Send On” date calculated by the online service for standard payments will always be the latest available debit date that will allow Online Resources to deliver the payment on-time. As a result of this debiting logic, Online Resources will no longer perform weekend debits to end-user accounts for standard bill payments.

Please note: if offered by your Financial Institution, Expedited Payments are not impacted by this debit timing change.

Payments that your end-users have scheduled as of the date of your release will not be changed to the new “Deliver By” scheduling methodology. The “Send On” date originally entered by the end-user (even if it is a weekend day) and the corresponding “Deliver By” date for their payments will remain in effect and will be used to debit and remit the payment.

Page 47: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

47© 2010 – Proprietary & Confidential

Bill Pay: Online Activity

Page 48: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

48© 2010 – Proprietary & Confidential

Bill Pay: Online Activity

Page 49: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

49© 2010 – Proprietary & Confidential

Bill Pay: Payment Activity

Page 50: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

50© 2010 – Proprietary & Confidential

Bill Pay: Payees

Page 51: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

51© 2010 – Proprietary & Confidential

Bill Pay: Payees

Page 52: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

52© 2010 – Proprietary & Confidential

Bill Pay: Payees

Page 53: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

53© 2010 – Proprietary & Confidential

Bill Pay: Payees

End-users will now have the ability to update their payee’s addresses online.

Page 54: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

54© 2010 – Proprietary & Confidential

Bill Pay: Payees

Page 55: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

55© 2010 – Proprietary & Confidential

Bill Pay: Payees – Add A Payee

Page 56: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

56© 2010 – Proprietary & Confidential

Bill Pay: Payees – Add A Payee

By popular request from our clients, the Payee Nickname field has been expanded to 25 characters.

Page 57: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

57© 2010 – Proprietary & Confidential

Bill Pay: Payees – Add A Payee

Page 58: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

58© 2010 – Proprietary & Confidential

Bill Pay: Payees – Add A Payee

Page 59: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

59© 2010 – Proprietary & Confidential

Bill Pay: Payees – Adding An Individual

Page 60: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

60© 2010 – Proprietary & Confidential

Bill Pay: Payees – Adding An Individual

Page 61: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

61© 2010 – Proprietary & Confidential

eBills

Page 62: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

62© 2010 – Proprietary & Confidential

eBills

Page 63: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

63© 2010 – Proprietary & Confidential

eBills

Page 64: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

64© 2010 – Proprietary & Confidential

Account Services: Services

The options presented on the Account Services tab have been streamlined and organized into End-user-friendly categories.

Page 65: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

65© 2010 – Proprietary & Confidential

Account Services: Manage Alerts

Page 66: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

66© 2010 – Proprietary & Confidential

Manage Alerts: eBill Alerts

Page 67: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

67© 2010 – Proprietary & Confidential

Consumer Education Campaigns

Page 68: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

68© 2010 – Proprietary & Confidential

Just for You!

Thank you for attending this valuable training webinar!

To show our appreciation for your attendance, each employee who attended today’s training is eligible to enter a free sweepstakes,

courtesy of Online Resources!

Simply send your name, your financial institution name and number, and your business mailing address to:

[email protected]

The winner will receive a $2,500 credit towards the purchase of a new product or service from Online Resources*!

Thank you again for attending - we appreciate your business!

* Winner will be selected at random on July 30, 2010. Credit must be used by December 31, 2010.

Page 69: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

Welcome to the New Generation of Online Banking and Bill Pay!

Page 70: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

MoneyHQ Enhancements

Page 71: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

71© 2010 – Proprietary & Confidential

MoneyHQ Enhancements

Enhanced MoneyHQ integration and removal of MoneyHQ tab

New MoneyHQ home page

More prominent display and integration of the MoneyHQ Account Aggregation feature

Convenient new location of MoneyHQ account details

Streamlined Account to Account/External Transfer process

Ability for end users to now conduct future and recurring Account to Account/External Transfers

Expansion of eBills to all online bill payers and better integration of eBills with your online bill payment service

Sunset of the MoneyHQ People Payments (P2P) feature

Improved integration of MoneyHQ balance and eBills alerts

More prominent display of the Personal Finance Manager feature (spending reports)

Page 72: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

72© 2010 – Proprietary & Confidential

My Accounts: MoneyHQ

Page 73: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

73© 2010 – Proprietary & Confidential

Account Summary: MoneyHQ

Page 74: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

74© 2010 – Proprietary & Confidential

Account Activity: MoneyHQ

Page 75: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

75© 2010 – Proprietary & Confidential

Account Activity: MoneyHQ

Page 76: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

76© 2010 – Proprietary & Confidential

MoneyHQ: Add New Account

Page 77: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

77© 2010 – Proprietary & Confidential

MoneyHQ: Add New Account Step 1

Page 78: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

78© 2010 – Proprietary & Confidential

MoneyHQ: Add New Account Step 2

Page 79: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

79© 2010 – Proprietary & Confidential

External Transfers: Overview

Page 80: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

80© 2010 – Proprietary & Confidential

External Transfers: Transfer Funds

Page 81: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

81© 2010 – Proprietary & Confidential

External Transfers: Transfer Funds

Page 82: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

82© 2010 – Proprietary & Confidential

External Transfers: Transfer Funds

Page 83: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

83© 2010 – Proprietary & Confidential

External Transfers: Manage Accounts

Page 84: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

84© 2010 – Proprietary & Confidential

MoneyHQ: Personal Finance Manager

Page 85: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

85© 2010 – Proprietary & Confidential

MoneyHQ: Alerts

Page 86: Next Generation of Online Banking and Bill Pay. 2 © 2010 – Proprietary & Confidential The Next Generation of Online Banking and Bill Pay is Here!

Welcome to the New Generation of Online Banking and Bill Pay!