Next Generation Connectivity

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The ever changing world of technological demands requires a constant review of connectivity options for staying in contact with clients and customers, operational efficiency improvements, disaster recovery and other enhancements to meet business needs. Choosing the right technologies will pay dividends to your business today and into the future. In this seminar, Brian Mulligan and Dennis Mudry will discuss next generation connectivity options, what is available, how they are delivered and a summary of scalability, reliability and performance. It will also address how these next generation technologies can enable businesses to take advantage of high bandwidth applications, cloud computing services and general enhancements that can be made in day to day operations. Presented by Brian Mulligan, Sales Manager, Comcast Enterprise Services & Dennis Mudry, Senior Sales Engineer, Comcast Enterprise Services Brian Mulligan serves as Enterprise Sales Manager for Comcasts Western New England Region. In this role, Mulligan is responsible for overseeing Comcasts Enterprise Business Services efforts for the region, which encompasses 300 communities in Connecticut, Western Massachusetts, New York and Vermont. Mulligan works to lead the continued explosive growth of Comcasts Enterprise Business Class suite of offerings. Launched in 2011, Comcast Business Class Ethernet offers high-performance point-to-point and multi-point Metro Ethernet services with the capacity to deliver cloud computing, software-as-a-service, business continuity/disaster recovery and other bandwidth-intensive applications. Before joining Comcast, Mulligan held the position of Director of Sales for Resolute Partners. His previous sales and industry experience also includes positions with SNET, SBC, and AT&T. A native of Oakville, Connecticut, Tzoumas resides in Meriden, CT, with his wife, his two children. Dennis Mudry serves as a Senior Sales Engineer for Comcasts Western New England Region. In this role, Dennis is responsible for customer solutions, network design and sales support efforts for the region which include Connecticut, Western Massachusetts, New York and Vermont. Dennis started his career at Comcast in 2009 and has been instrumental in the launch of Western New Englands Metro Ethernet network which offers high-performance optical point-to-point and multi-point network services as well as cloud based IP telephony. Before joining Comcast, Dennis held the position of Senior Network Architect for Virtela Technologies. He has held pre and post engineering positions with UUnet, MCI WorldCom, CompuServe network services and Sprint. He holds a Bachelors degree in Business administration from Post College. He is a Cisco certified internetwork professional and Ciena Carrier Ethernet administrator.


<p>COMCAST HEALTHCARE NETWORK SERVICES</p> <p>Next Generation Connectivity</p> <p>April 2013</p> <p>#</p> <p>1</p> <p>Business and Bandwidth Demands are Exploding</p> <p>The questions is: Can your network keep up?</p> <p>Youre trying to do more, more, more </p> <p>MORE CONTENT</p> <p>MORE DEVICES</p> <p>MORE APPLICATIONS</p> <p>MORE ON-DEMAND ACCESS</p> <p>#</p> <p>We live in a very dynamic and fast-paced world. </p> <p>Businesses like yours are constantly looking for ways to simply manage the pace of that change but at the same time take advantage of the opportunities that come with it. </p> <p>Whether its adding better applications to improve operations, managing collaboration across an increasingly distributed workforce (each with their own device), moving to a cloud-based development environment, or pushing out richer new content to customers and partners growing your business demands that you do more. </p> <p>But can your network keep up?</p> <p>2</p> <p>Technology benefits of high-performance connectivity</p> <p>Business benefits of high-performance connectivity</p> <p>#</p> <p>3</p> <p>IT leaders demand high-performance network connectivity</p> <p>Majority of surveyed IT leaders see bandwidth intensive applications, business continuity/disaster recovery and virtualized resources as contributing to the demand for high-performance connectivity.</p> <p>#</p> <p>CIO/Computerworld Market Pulse Survey conducted for Comcast Business ServicesNovember 2011</p> <p>Q5: Which of the following are contributing to demand for high-performance network connectivity at your company? (Please check all that apply.) Base: 234 qualified respondents</p> <p>4</p> <p>You Need a Network Built to Handle Those Demands</p> <p>You need performance: Traditional technologies like T1 and Frame Relay provide limited bandwidth, constraining application performanceYou need to keep costs down: You cant afford to make major investments in your network every time your business changesYou need scalability: Network traffic is exploding, yet the time and resources required to expand in a T1 environment are too great</p> <p>Traditional technologies just werent built with todays environment in mind</p> <p>#</p> <p>The truth is, it all comes back to your network infrastructure. You need to have enough capacity, it has to have intelligence to manage multiple applications effectively, it has to be secure, and it cant break your budget. </p> <p>Unfortunately, the engineers who developed traditional technologies like T1 and Frame Relay never envisioned the data explosion were seeing today. And as a result, theyre slow and limit your application performance. If you want to expand its expensive and could take months.</p> <p>Your business needs more than that. Your network must be able to respond at the speed of your business. Anything less just isnt acceptable.</p> <p>5</p> <p>Carrier Ethernet Defined</p> <p>Standardized Service-Requires no change to Customer LAN equipment. Ideally suited for converged voice, video and data networks.Scalability-Provides bandwidth in increments from 1 Meg to 10 GigReliability-Rapid recovery time when problems occur 50ms rapid recovery.Quality of Service-Service Level agreements that deliver end to end performance.Service Management-The ability to monitor, diagnose and centrally manage the network.</p> <p>#</p> <p>Standardized services enables ubiquitis Ethernet independendant of the underlying media and transport infratructure which a critical prequisite to exteneding Ethernet on a global scale.Scalability also includes geographical reach over a variety of infrastructures including WiFi, WiMax, TDM and Sonet etc.Reliability includes service resiliency, protection and restoration providing end to end service level protection against any failures in the underlying infrastucture employed in the delivery of the services.QOS- supports delivery of critical enterprise applications that are commonly expected to adhere to certain performance levels such as voice and video.Service Management-includes unified management , carrier class operational, administration and maintenance integrating with existing Service Provider networks.Rapid provisioning -allowing the capability to provision new Ethernet services rapidly. This is a key departure from the long and protracted commissioning intervals for traditional TDM services. </p> <p>6</p> <p>Delivered over a wide variety of access media</p> <p>Bonded T1/E1</p> <p>Ethernet</p> <p>MSO/ Cable </p> <p>Ethernet User to Network Interface (UNI)</p> <p>Ethernet Network Network Interface (NNI)</p> <p>COAX</p> <p>Direct Fiber</p> <p>WDM Fiber</p> <p>Bonded Copper</p> <p>Service Provider 2</p> <p>TDM</p> <p>Ethernet</p> <p>Ethernet</p> <p>Ethernet</p> <p>Ethernet</p> <p>Ethernet</p> <p>Ethernet</p> <p>Ethernet</p> <p>Direct Fiber100Mbps/1Gbps/10 Gbps</p> <p>SONET/ SDH</p> <p> PON Fiber </p> <p>Ethernet</p> <p>Service Provider 1</p> <p>Ethernet</p> <p>Ethernet</p> <p>WiMax</p> <p>Ethernet</p> <p>Packet Wireless</p> <p>DS3/E3</p> <p>Carrier Ethernet provides consistent services delivered to users connected over the widest variety of access networks</p> <p>#</p> <p>In reference to standarized services can be provisioned over many access technologies enabling ubiquity on a global scale.</p> <p>7</p> <p>Carrier Ethernet Architectures</p> <p>Ethernet Private Line (EPL)Replaces a TDM Private lineMost popular Ethernet service due to its simplicity</p> <p>Point-to-Point EVCs</p> <p>Carrier Ethernet Network</p> <p>CE</p> <p>UNI</p> <p>CE</p> <p>UNI</p> <p>CE</p> <p>UNI</p> <p>ISPPOP</p> <p>UNI</p> <p>Storage Service Provider</p> <p>Internet</p> <p>#</p> <p>Also know and E-Line service. Provided symmetrical bandwidth for data sent in either direction. Based on a pre defined Committed information rate. Based on the creation of an EVC-Ethernet virtual circuit configured between two physical User Network Interfaces.Much like a common TDM based private leased line service only the range of bandwidth and connectivity options are much greater.</p> <p>8</p> <p>Carrier Ethernet Architectures</p> <p>Ethernet Virtual Private Line (EVPL)Replaces Frame Relay or ATM L2 VPN servicesTo deliver higher bandwidth, end-to-end servicesSupports hub &amp; spoke connectivity Similar to Frame Relay or Private Line hub and spoke deployments</p> <p>Service Multiplexed Ethernet UNI</p> <p>Point-to-Point EVCs</p> <p>Carrier Ethernet Network</p> <p>CE</p> <p>UNI</p> <p>CE</p> <p>UNI</p> <p>CE</p> <p>UNI</p> <p>#</p> <p>Also and E-Line service can be used to create services similar to and Ethernet Private line with some notable exceptions. EVPL allows service multiplexing at the physical User network interface or port. This allows more than one Ethernet Virtual circuit to be supported at the UNI where EPL does not allow this. EVPL does not need to provide full transparency of service frames as with an EPL, some service frames may be sent to one EVC while other service frames may to sent to other EVCs.</p> <p>9</p> <p>Carrier Ethernet Architectures</p> <p>Ethernet Network Services example</p> <p>Multipoint-to-Multipoint EVC</p> <p>Carrier Ethernet Network</p> <p>CE</p> <p>UNI</p> <p>CE</p> <p>CE</p> <p>UNI</p> <p>UNI</p> <p>Ethernet Network Services (ENS)Similar to MPLS network ServicesSupports any to any network connectivity</p> <p>#</p> <p>Know as an E-LAN service.Based on a Multipoint-to-Multipoint Ethernet Virtual circuit. Each UNI is connected to a single Multipoint-to-Multipoint EVC. Can interconnect a large number of sites with much less complexity than legacy technologies such as Frame Relay and ATM.</p> <p>10</p> <p>Carrier Ethernet Architectures</p> <p>Ethernet Dedicated Internet (EDI)Replaces T1,T3 SonetProvides scalable high bandwidth Internet access</p> <p>UNI</p> <p>Internet</p> <p>#</p> <p>Also an E-Line service.Dedicated Internet access enables subscribers to have a highspeed connection to the Internet to support their business objectives including Cloud based computing. Can be configured in a single, dual, or multi-homed architecture leveraging EBGP.</p> <p>11</p> <p>Comcast Business Ethernet</p> <p>One of the largest fiber-based Ethernet providers with a nationwide reachEthernet services delivered via Comcasts high-performance network Deep fiber penetration; beyond the central business districtComcast owned and operated infrastructure for true network diversityFocus on a business audience regardless of your industry, we can design a network for you Two-tier support national network monitoring with local leadership, technical support, and customer care</p> <p>We have the scale, strength, and stability of a global corporation, but the attention and focus of a local provider</p> <p>#</p> <p>When it comes to Ethernet, Comcast Business extends our reach nationwide as one of the largest fiber-based Ethernet providers on the planet. Our Ethernet network and services were built specifically for the business community, combining best-in-class, high-performance technology with unmatched customer support. </p> <p>That means business customers like you benefit from the strength, scale, and stability of a technology leader while enjoying the attention and focus of a localized provider. </p> <p>12</p> <p>Why Comcast Metro Ethernet?</p> <p>ScalabilityAbility to scale quickly, easily, and incrementally from 1 Mbps to 10 Gbps to meet the rapidly evolving needs of businesses </p> <p>PerformanceCombined with easy scalability, Ethernets ability to manage multiple types of traffic helps maximize application performance in ways legacy technologies never couldNetwork diversityComcast has invested hundreds of millions into its own infrastructure, with diverse facilities from those of ILECs, and CLECs who often use the same routes.Service level agreementComcast stands behind our service with a service level agreement, and 24x7 support, 365 days per yearMEF CE 2.0 CertifiedComcast is the worlds first carrier to earn this designation, leading the industry and demonstrating our commitment to enterprise businesses</p> <p>#</p> <p>[Benefit detail on slide]</p> <p>13</p> <p>City of West Haven</p> <p>Situation:Connecticut municipality with a population of 55,000+Upgraded technology infrastructure needed to support police and fire departments, libraries and other city officesChallenge:Connect multiple locations with faster, more reliable network connectionsReplace legacy voice and data for improved public safety servicesProvide wireless Internet access to library visitors Solution:Comcast Business Class Ethernet Network ServiceComcast Business Class Ethernet Dedicated InternetComcast Business Class PRI Trunks Results:Dependable connectivity from City Hall to 17 municipal locationsImproved safety with reliable data transfer for Web-based reverse 911 system and beach security camera systemFaster response times and improved customer experience for those calling into municipal offices</p> <p>#</p> <p>The City of West Haven, located in southwestern Connecticut, has a population of 55,564 and occupies 10.6 square miles, including four miles of public access beach.The City relies heavily on its Internet, data, and voice services to keep residents informed, deliver public services, and ensure day-to-day operations are running smoothly. As such, City officials are continuously seeking new and cost-effective ways to serve their constituents with public services and to provide easy, online access to public safety departments such as fire and police. With the longest stretch of public access beach in the state, the City also uses an extensive beach surveillance system of more than 15 security cameras along the shoreline. In order to monitor beach activity, the surveillance system is dependent on a reliable, high-capacity network to transfer the video signals.As the Internet has become a critical method for mass communications, City officials were growing increasingly frustrated with the limitations of its existing network infrastructure and their aging telephone system, which dated back to the late 1990s. With one T1 line from the parks and recreation office to city hall and DSL lines connecting to other remote municipal offices, this low-speed connectivity was not meeting the needs of city personnel and residents.Public safety was also a concern. West Havens firehouses were frequently experiencing dropped emergency phone calls or, in many cases, not receiving them in the first place. Further, the Citys beach security camera system was both slow and unreliable in relaying critical video information to the police department.City libraries were also eager to provide wireless Internet access to their patrons, however, there was not enough available Internet capacity to support it. In response to mounting demand for link all municipal locations with one network and drastically improve application performance, West Haven issued a request for proposals (RFP) to find an Internet, data network and voice service provider that could connect City Hall to 17 municipal offices located throughout West Haven.After a thorough evaluation and competitive bid, Comcast was selected for its ability to deliver a comprehensive service design that included network, voice and Internet. The fact that one company could address all three of their needs was an added bonus. The city was so pleased with the strength and cost-effectiveness of Comcasts solution, it added six firehouses and three libraries to the contractWith its Comcast deployment, West Haven now has a combination of 10 Mbps and 20 Mbps Comcast Business Class Ethernet Network Service (ENS) connections that link City Hall with 17 other municipal locations with reliable, scalable and seamless connectivity. The City also now has a 20 Mbps Comcast Business Class Ethernet Dedicated Internet (EDI) connection to City Hall that, in addition to expediting the transfer of administrative files like team minutes, agendas, permits and licenses, is the basis of the municipalitys Web-based Reverse 911 system. Their beach camera system is also performing well over the scalable network platform, a major benefit of the citys upgrade to Comcasts Ethernet Network Service.With Comcast Business Class PRI Trunks, which deliver reliable voice service, West Haven is also advancing public safety. Before the Comcast service, incoming calls to the city or the firehouse would often ring indefinitely. Now calls are automatically forwarded to the appropriate attendant, improving firehouse operations and reducing the chance that an urgent call goes unanswered. </p> <p>14</p> <p>Thank You</p> <p>#</p>


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