next generation communications for the university of florida
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Next Generation Communications for the University of Florida. Overview of an enterprise wide communications solution utilizing Voice over Internet Protocol (VoIP) Prepared By John Madey CNS – Telecommunications March 30, 2005. What is VoIP?. - PowerPoint PPT PresentationTRANSCRIPT
Next Generation Communications for the
University of Florida
Overview of an enterprise wide communications solution utilizing Voice over Internet Protocol (VoIP)
Prepared ByJohn MadeyCNS – TelecommunicationsMarch 30, 2005
What is VoIP?
• Voice over Internet Protocol (VoIP): carry voice calls over an IP network
• the digitization and “packetization” of the voice streams
• Convergence of Data and Voice Networks • Use the data network for voice /
communication services• Open Standards / Protocols
Convergence is here
IP vs. Circuit Switched
Open/Standard Protocols
Legacy Telephony NextGen Telephony
EmbeddedCircuit Switching
EmbeddedCircuit Switching
EmbeddedCall ControlEmbedded
Call Control
EmbeddedApplicationEmbeddedApplication
PBX or CO SwitchPBX or CO Switch
Closed, Proprietary, Inflexible, CentralizedClosed, Proprietary, Inflexible, Centralized
ProprietaryTelephones
Open/StandardTelephones
Outboard Outboard ApplicationApplicationOutboard Outboard ApplicationApplication
Open CallProcessing Layer
Open CallProcessing Layer
Open/Standard Protocols
Open/Standard Protocols
Open Service Application Layer
Open Service Application Layer
Standards-Based Packet Infrastructure
Layer
Standards-Based Packet Infrastructure
Layer
Voice Service is now an application on the network
VoIP Building Blocks
ApplicationsApplications
Call Processing
Call Processing
InfrastructureInfrastructure
Clients
IP SoftPhoneIP SoftPhone
• PSTN Gateways• Analog Phone Support• DSP Farms
DirectoryDirectory
CallManager
Cisco Unity VM & UM
Cisco Unity VM & UM
Intelligent Contact Manager
Intelligent Contact ManagerICMICM
PSTNIP
Network
ApplicationsApplications
Call Processing
Call Processing
InfrastructureInfrastructure
ClientsClients
Collaboration Personal Assistant
Personal Assistant
IP IVR & IP ICD
IP IVR & IP ICD
IP Phone Productivity
Services
IP Phone Productivity
Services
Why VoIP Services?
• Obtain the Benefits of Convergence• Maximize UF’s Network Investment
• Take Advantage of Emerging Services• Video Telephony• Enhanced Conferencing• Unified Messaging
• $avings, $avings, $avings:• Lower operating costs• Lower rates to departments
Benefits of Convergence
With convergence you maximize the network investment:
• Fully leverage existing network infrastructure– Eliminate separate networks for voice and data– One “line” to the desktop
• Simplify and reduce costs of ongoing network administration– Improve staff efficiency (More with same or less)– More services on same network
Benefits of Convergence
With convergence you reduce the total cost of network ownership:
• Simplify and reduce application integration costs– Billing– E-911– Video Telephony Services– Conferencing / Calendaring– Call / Contact Centers– Unified Messaging
• Enhanced customer service– Improved service level commitments– Quick response for moves, adds & changes
Background
• Existing voice service consists of– BellSouth Centrex (6,530 users)– Key Systems & PBX’s
• InterTel (23 Systems)• Nortel Networks NorStar (118 Systems)• Nortel Networks Option 61/81 (5 PBXs)• Siemens (3 PBXs)• Other
• Approximately +15,000 users on campus “phone system” (Faculty & Staff Only)
– Phased migration from existing systems to VoIP
Background
Bay Networks
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1 2 3
4 5 6
7 8 9
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4 5 6
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UFCentrex
Public SwitchedTelephone Network
CampusCentrex Phone
CampusCentrex Phone
PBX
PBX
PBX
KSU
KSU
KSU
CampusCentrex Phone
CampusCentrex Phone
CampusCentrex Phone
Health SciencesCenter
1 2 3
4 5 6
7 8 9
* 8 #
Existing DeploymentSSRB
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Publisher (DL380-G2)ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Subscriber (DL380-G2)ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Unity Voicemail (DL380-G2)
PSTN PRI
CTX
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Subscriber (DL380-G2)
SD
STATUS8 Port Voice T1 & Services Module
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
CSE
9.1-GBULTRA2 SCSI
10K
9.1-GBULTRA2 SCSI
10K
9.1-GBULTRA2 SCSI
10K
9.1-GBULTRA2 SCSI
10K
3
2
1
0
PROLIANT
LINK
ACT
DL 380
CM Backup (DL380-G1)
SD
STATUS8 Port Voice T1 & Services Module
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
PRI
UF Gatekeeper (3640)
Cisco 3600 SERIES
UF Conference Gateway(Radvision ViaIP)
Campus:+300 Phones
HSC:+1,200 Phones
Rinker HallGerson HallStuzin Hall
Telecom / CNSOrthopaedics
HPNP
VoIP System w/Campus E-911 Service(Planned 1st Quarter 05/06)
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Backup (DL380-G2)
FIF
(5) PRIs
(5) PRIs
PSTN
AD Trust
Campus AD(UF Bridges)
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Publisher (DL380-G2)
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Subscriber (DL380-G2)
Conference Gateway(Radvision ViaIP)
SD
STATUS
8 Port Voice T1 & ServicesModule
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
SSRB
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cisco 7200
Series
CISCO YSTEMSS3
1
4
2
0
1 2 3 4 1 2
3 4
1 2 3 41 2 3 4
1 2 3 4
5 6 7 8
5 6 7 8
1 2 3 4
SDFAST ETHERNET INPUT/OUTPUT CONTROLLER
ENABLE
D
SLOT
0
PCM
CIA
EJECT
FEM
II
AUI
ENABLEFE
FELI
NK
ENABLE
CPU
RST
IOPO
WER
OK
Master Gatekeeper(7204VXR)
Exchange/AD (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Unity (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
hp proliant DL320g2Nic2
UID
Nic1
Int Ext
Emergency Responder(MCS 7825H-2.2)
SD
STATUS
8 Port Voice T1 & ServicesModule
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
CTX
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Subscriber (DL380-G2)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cisco 7200
Series
CISCO YSTEMSS3
1
4
2
0
1 2 3 4 1 2
3 4
1 2 3 41 2 3 4
1 2 3 4
5 6 7 8
5 6 7 8
1 2 3 4
SDFAST ETHERNET INPUT/OUTPUT CONTROLLER
ENABLE
D
SLOT
0
PCM
CIA
EJECT
FEM
II
AUI
ENABLEFE
FELI
NK
ENABLE
CPU
RST
IOPO
WER
OK
VoIP Gatekeeper(7204VXR)
Unity Backup (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
hp proliant DL320g2Nic2
UID
Nic1 Int Ext
AD Backup (DL320)
4,500Phones
FY 05/06
Add Additional CallManager &Unity Voice Mail Redundancy
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Publisher (DL380-G2)
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Subscriber (DL380-G2)
(6) PRIs
Conference Gateway(Radvision ViaIP)
SD
STATUS
8 Port Voice T1 & ServicesModule
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
SSRB
PSTN--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cisco 7200
Series
CISCO YSTEMSS
1 2 3 4 1 2
3 4
1 2 3 41 2 3 4
1 2 3 4
5 6 7 8
5 6 7 8
1 2 3 4
SDFAST ETHERNET INPUT/OUTPUT CONTROLLER
Master Gatekeeper(7204VXR)
Exchange/AD (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Unity (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Campus AD(UF Bridges)
SD
STATUS
8 Port Voice T1 &Services Module
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
CTX
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Subscriber (DL380-G2)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cisco 7200Series
CISCO YSTEMSS
1 2 3 4 1 2
3 4
1 2 3 41 2 3 4
1 2 3 4
5 6 7 8
5 6 7 8
1 2 3 4
SDFAST ETHERNET INPUT/OUTPUT CONTROLLER
VoIP Gatekeeper(7204VXR)
Exchange/AD (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Unity Backup (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
FIF
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Backup (DL380-G2)
MEB
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Subscriber (DL380-G2)
(6) PRIs
SAN
hp proliant DL320g2Nic2
UID
Nic1
Int Ext
Emergency Responder(MCS 7825H-2.2)
6,500Phones
Campus Build-Out
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Publisher (DL380-G2)ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Subscriber (DL380-G2)(8) PRIs
Conference Gateway(Radvision ViaIP)
SD
STATUS
8 Port Voice T1 & ServicesModule
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
SSRB
PSTN
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cisco 7200Series
CISCO YSTEMSS
3
1
4
2
0
1 2 3 4 1 2
3 4
1 2 3 41 2 3 4
1 2 3 4
5 6 7 8
5 6 7 8
1 2 3 4
SDFA ST ETHERNET INPUT/OUTPUT CONTROLLER
ENABLE
D
SLOT
0
PC
MCIA
EJECT
FEM
II
AUI
ENA
BLEFE
FELIN
K
EN
AB
LE
CPU
RST
IOP
OW
ER
OK
Master Gatekeeper(7204VXR)
AD Trust Campus AD(UF Bridges)
SD
STATUS
8 Port Voice T1 &Services Module
2X 4X 5X 6X 7X 8X1X 9X
1% 100%2
UPLINK
UPLINKSENABLED
RESET
CONSOLE10/100
BASE-TX
UTILIZATION
WS-X-4013
1
UPLINK
VoIP Gateway (6608)
CTX
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Subscriber (DL380-G2)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cisco 7200Series
CISCO YSTEMSS3
1
4
2
0
1 2 3 4 1 2
3 4
1 2 3 41 2 3 4
1 2 3 4
5 6 7 8
5 6 7 8
1 2 3 4
SDFAST ETHERNET INPUT/OUTPUT CONTROLLER
ENABLE
D
SLOT
0
PCM
CIA
EJE
CT
FEM
II
AUI
ENABL
EFE
FELINK
ENABLE
CPU
RST
IOPOW
ER
OK
VoIP Gatekeeper(7204VXR)
Exchange/AD (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
FIF
ProLiant DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
CM Backup (DL380-G2)
(8) PRIs
SAN
Unity Backup-1 (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
MEBProLian t DL380G2
4
5
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
2
3
18.2-GBULTRA3 SCSI
15K
18.2-GBULTRA3 SCSI
15K
0
1
Subscriber (DL380-G2)
hp proliant DL320g2Nic2
UID
Nic1 Int Ext
Emergency Responder(MCS 7825H-2.2)
Unity Backup-2 (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Exchange/AD (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Unity-2 (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
Unity-1 (DL580)
hp proliant DL580g2ExtIntUID
2 3 41
+10,000Phones
Scales to serve Campus
VoIP Phone: 7940G
Medium telephone traffic Two lines: mix directory numbers or
speed dial, call wait Display area: pixel display with dynamic
feature access using “soft keys” Info key for “on-line” help with features Services key for XML-based information 24 user-selectable ringers Full-duplex hands-free Built-in headset connection 10/100BaseT, two-port
Cisco Ethernet switch Inline power-compatible
VoIP Phone: 7960G
• Professional, manager • High or busy telephone traffic• Six lines—mix directory numbers or speed
dial, call waiting• Display area: pixel display with dynamic
feature access using “soft keys”• Info key for “on-line” help with features• Services key for XML-based information• 24 user-selectable Ringers• Full-duplex hands-free speaker• Built-in headset connection• 10/100BaseT, two-port Cisco Ethernet
switch• Inline power-compatible
IP-based full-duplex hands-free conference station
Small to medium-sized conference rooms or offices
Standard Features
- Call hold
- Call transfer
- Call release
- Mute
- Conference (ad-hoc and meet-me)
- Call park
- Pick up
VoIP Conference Phone 7935
VoIP Wireless Phone 7920
• Multi-line appearance (six extensions/speed dials) • Calling name and number display • Call waiting • Call forward • Call transfer • Three-way calling (conference) • Pre-dialing before sending • Redial • Call hold / resume • Call mute • Call park • Call pick-up / group pick-up • "You Have Voice Mail" message on display
VoIP Phone 7914 Expansion Module
• Fourteen button add-on module for Cisco IP Phone 7960
• Each of the 14 illuminated buttons are programmable as a line appearance (DN).
• Each button not programmed as a DN key may be programmed as a speed dial button
• A maximum of two modules per Cisco IP Phone 7960 may be configured – extending the Cisco IP Phone 7960 to 34 buttons
• Large LCD display for directory numbers and speed dial names
VoIP Attendant Console
• An application that allows the attendant to quickly accept and dispatch calls
• Larger / High Volume Users
Emerging Applications
• Video Telephony– video telephone calls are
just like regular phone calls
– call features like call forward, transfer, conference, and hold are now available with video and are all initiated through the IP phone
– Approx. 18 months
Emerging Applications• Softphone
– a software-based application that delivers enhanced telephony support through personal computers
– features the latest technology and advancements available with VoIP today
– application endows computers with the functionality of IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the network
– UF currently testing
VoIP Savings:
• Lower Operating Costs:• Reduce UF’s BellSouth
Line Costs
• Moves, Adds & Changes:
• Faster response• No BellSouth Charges• Departments can make
changes on their own
• Admin Overhead:• Lower admin labor
costs due to one campus system to support vs. the +5 types of current systems
• Lower inventory costs• Training costs will be
lower• Lower rates to Campus
Departments
Summary • Convergence
– Maximizes UF investment in network
• Cost Savings– Lower operating costs
• New Services– Positions UF to take advantage of new
applications on an enterprise wide basis
