next generation communications for new guest experience4

Next Generation CommunicationsFor New Guest Experience

Stanislas Corporeau

June, 2010

All Rights Reserved © Alcatel-Lucent 2007

In 1910 it would have improved your reputation

What did your telephone system do for your hotel?

2 | Presentation Title | Month 2007



In 1980 it would have increased your revenue






Since 2000 it has done nothing but cost you






Since 2000 it has done nothing but cost you



? How will it benefit in 2010 ?


The Guest Experience nowadays


Guest barely navigate the IPTV portal except

for TV programs and Pay TV

Guests use their Smartphone to place

phone calls and search

for local information

LOST CONTROL!

Need to interact with multiple

devices


What if…


… you could offer a personal portal experience to your

guests ?

… you could bring them a unique interface to control their

environment ?

… you would have an always-on screen to display information ?

… you could differentiate by

offering a unique experience ?

… you could captivate your guests and make them interact ?


MyIC Phone

Control

Phone

Message

Multimedia PlayerConcierge

Advertising

Gaming


Unique guests experience at their fingertips

GAIN CONTROL!


The leading edge of a next generation architecture

Application Pod openness

Desk Phone reliability

Smartphone experience


Up to you to imagine…


next generation communications for new guest experience4

Technology