new york state | 2021 nys excelsior pass: getting …
TRANSCRIPT
PowerPoint PresentationNEW YORK STATE | 2021
2
A how-to guide for businesses and organizations interested in utilizing Excelsior Pass and/or Excelsior Pass Plus.
For businesses and organizations based in New York… The information provided in this guide may be adapted to comply with New York State guidelines. Please note that use of Excelsior Pass and/or Excelsior Pass Plus does not replace other New York State guidelines.
For the most up-to-date health and safety guidelines, visit the New York Forward website.
• Excelsior Vaccination Pass
• Excelsior PCR Pass
• Excelsior Antigen Pass
Excelsior Pass Plus is a secure, digital copy of COVID-19 vaccination record or negative test results. The inclusion of health information enables individuals to have a verifiable record of COVID-19 vaccination or negative test results at their fingertips – and includes the same information you would find on a CDC Vaccination Card or paper laboratory test results.
New Yorkers can display their Excelsior Pass Plus around the world at hundreds of businesses and locations that require proof of vaccination, as well as when traveling to entities where SMART Health Cards are accepted.
TWO TOOLS, ONE INNOVATIVE PLATFORM
Free, secure, voluntary Accessible for those with hearing and/or vision impairments and with or without a smartphone
Available in multiple languages
Provides proof of COVID-19 vaccination
Scannable wherever SMART Health Cards are accepted
*New York State residents who received a COVID-19 vaccine—authorized by the Food and Drug Administration (FDA) in the United States—outside of the State of New York may retrieve a Pass by contacting their New York State healthcare provider. **Excelsior Pass Plus is built using SMART Health Cards Framework and specifications, developed in partnership with VCI. VCI is a voluntary coalition of 570 public and private organizations committed to empowering individuals’ access to a trustworthy and verifiable copy of their vaccination records or laboratory results in digital or paper form using open, interoperable standards.
KEY FEATURES
photo ID to business or organization
Safe Experience Enjoy a safe,
secure experience
Pass Retrieval Enter information to retrieve a Pass
F O R I N D I V I D U A L S
Scan Pass Scan each Pass and verify
photo IDs for adults aged 18+
Safe Experience Enjoy a safe,
secure experience
Scanner Retrieval Download the NYS Excelsior Pass
Scanner app and complete the form
F O R B U S I N E S S E S & O R G A N I Z A T I O N S
HOW IT WORKS
6
Communicate with the individuals you serve about the option for quick entry using Excelsior Pass and/or Excelsior Pass Plus, so they’re prepared to have their Pass scanned.
All individuals using Excelsior Pass and/or Excelsior Pass Plus should come prepared with either a digital or a physical Excelsior Pass and/or Excelsior Pass Plus printed upon entry.
STEP 2 Inform
7
Complement other safety measures by using the NYS Excelsior Pass Scanner app to scan QR codes upon entry.
Verify identification for individuals aged 18+ with a photo ID that includes the individual’s name and date of birth.
If individuals choose not to use Excelsior Pass or Excelsior Pass Plus, they may provide alternate proof of COVID-19 vaccination or test results.
WelcomeSTEP 3
Review health and safety protocols and ensure your employees and any staff responsible for scanning have access to mobile devices or tablets to scan an Excelsior Pass and/or Excelsior Pass Plus through the NYS Excelsior Pass Scanner app.
Train your employees to use the NYS Excelsior Pass Scanner app to scan and verify each Excelsior Pass and/or Excelsior Pass Plus.
PrepareSTEP 1
Training • Train your employees to use the NYS Excelsior Pass Scanner app, verify each scanned Excelsior Pass
and/or Excelsior Pass Plus for adults aged 18+ with photo IDs, and accept alternative forms of verification. You can refer to the online, dedicated Excelsior Pass FAQs and Excelsior Pass Plus FAQs for more information.
• You should be prepared to enforce all NY State Department of Health (DOH) and organization protocols for individuals with a valid or invalid Excelsior Pass and/or Excelsior Pass Plus, and those that need to verify their COVID-19 vaccination or test results without the digital tool.
Operations • Include a way to scan an individual’s Excelsior Pass and/or Excelsior Pass Plus at your check-in station,
front desk, and/or other points of entry using an iOS or Android mobile device or tablet.
• Develop protocols for individuals who have an invalid Excelsior Pass and/or Excelsior Pass Plus, expired Excelsior Pass, and others who need to verify their COVID-19 vaccination or test results without using the platform.
Technology • To utilize the NYS Excelsior Pass Scanner app, your employees will need access to mobile devices or tablets with a
camera to scan Excelsior Pass and/or Excelsior Pass Plus. You can refer to the Excelsior Pass website for more details on how this app works.
• Each NYS Excelsior Pass Scanner app must be downloaded separately onto a mobile device or tablet and requires completion of a brief form; this includes providing your business or organization’s name, selecting the relevant industry type, and providing the zip code where each Excelsior Pass and/or Excelsior Pass Plus will be validated. Upon completing the form, you can begin using the NYS Excelsior Pass Scanner app.
PREPARESTEP 1
8
Ensure you have the necessary technology and train employees on how to use the NYS Excelsior Pass Scanner app.
HELPFUL TIPS
attendees who use Excelsior Pass
and/or Excelsior Pass Plus to expedite
the entry process.
with the dedicated Excelsior Pass FAQs
and Excelsior Pass Plus FAQs to know
what to say when an Excelsior Pass
and/or Excelsior Pass Plus provides an
error, etc.
Excelsior Pass and/or Excelsior Pass Plus at your business or organization.
• Include information about Excelsior Pass and/or Excelsior Pass Plus in your existing communications efforts and platforms, such as your website, social media handles, e-newsletters, etc.
• Display Excelsior Pass Educational Assets to let patrons know Excelsior Pass and/or Excelsior Pass Plus are accepted.
Messaging It is important to stress the accessibility, security, and privacy components of Excelsior Pass and Excelsior Pass Plus in your messaging:
• Participation in Excelsior Pass and/or Excelsior Pass Plus is voluntary and designed to be inclusive, regardless of access to a smartphone. Individuals can easily print an Excelsior Pass and/or Excelsior Pass Plus via the Excelsior Pass Web Portal. Individuals can also present an alternate proof of COVID-19 vaccination or negative test results, like a paper form.
• Excelsior Pass and Excelsior Pass Plus have gone through thorough accessibility testing to ensure they are easy to use for those who may have hearing or vision impairments.
• When using the NYS Excelsior Pass Scanner app to scan an Excelsior Pass and/or Excelsior Pass Plus, no personal health information can be viewed by the organizer.*
• No personal information from the app is collected or stored by the NYS Excelsior Pass Scanner app. The only personally identifiable information visible is an individual’s name and birth date, which is necessary for verification purposes.
Plan ahead.
copy of an Excelsior Pass/Pass
Plus prior to check-in for a
streamlined admission process.
that they are prepared with valid
credentials and materials.
INFORMSTEP 2
Individuals should be informed of requirements and protocols prior to visiting your business or organization. Empower individuals with the proper tools, guidance, and communications.
9
*If a SMART Health Cards–compliant verifier application is being used other than the NYS Excelsior Pass Scanner app, you will also be able to see health information consistent with information on an individual’s CDC Vaccination Card or test results.
HELPFUL TIPS
10
When getting ready to scan an Excelsior Pass or Excelsior Pass Plus with the NYS Excelsior Pass Scanner app, it is all about execution. All preparations and training have taken place and now it is time to execute accurately and consistently.
Communications • Ensure there are clear signs and markers (See Excelsior Pass Educational Assets) to remind
individuals of the process and requirements for using Excelsior Pass and/or Excelsior Pass Plus.
Operations • Cross-reference each valid Excelsior Pass and/or Excelsior Pass Plus
and alternative forms of proof with a photo ID to verify name and date of birth.
• Notify individuals if their Excelsior Pass and/or Excelsior Pass Plus is invalid or expired, as indicated by the NYS Excelsior Pass Scanner app, using your pre-planned protocols. In these cases, an alternate form of proof, such as a paper form, will be required for entry.
Technology • Ensure your staff has access to a tablet or mobile device with the downloaded NYS Excelsior Pass Scanner app.
• Be prepared with backup devices and troubleshooting support for common issues to avoid interruptions during the check-in process.
• Establish a separate space away from the main queue to troubleshoot any technology issues.
Address error messages.
FAQs for answers to common
troubleshooting questions.
Provide guidance.
say to individuals when an Excelsior
Pass and/or Excelsior Pass Plus is
invalid, shows an error message,
etc.
Download the NYS Excelsior Pass Scanner app
Download educational assets to promote your acceptance of Excelsior Pass and/or Excelsior Pass Plus
Read the Excelsior Pass and Excelsior Pass Plus FAQs for Businesses and Organizations
Read the NYS Excelsior Pass Scanner Security and Privacy Policy Information
WE’RE HERE TO HELP!
You can also reach out to the Excelsior Help Desk at 844.699.7277 (available 8AM-8PM EST daily).
KEY FEATURES
2
A how-to guide for businesses and organizations interested in utilizing Excelsior Pass and/or Excelsior Pass Plus.
For businesses and organizations based in New York… The information provided in this guide may be adapted to comply with New York State guidelines. Please note that use of Excelsior Pass and/or Excelsior Pass Plus does not replace other New York State guidelines.
For the most up-to-date health and safety guidelines, visit the New York Forward website.
• Excelsior Vaccination Pass
• Excelsior PCR Pass
• Excelsior Antigen Pass
Excelsior Pass Plus is a secure, digital copy of COVID-19 vaccination record or negative test results. The inclusion of health information enables individuals to have a verifiable record of COVID-19 vaccination or negative test results at their fingertips – and includes the same information you would find on a CDC Vaccination Card or paper laboratory test results.
New Yorkers can display their Excelsior Pass Plus around the world at hundreds of businesses and locations that require proof of vaccination, as well as when traveling to entities where SMART Health Cards are accepted.
TWO TOOLS, ONE INNOVATIVE PLATFORM
Free, secure, voluntary Accessible for those with hearing and/or vision impairments and with or without a smartphone
Available in multiple languages
Provides proof of COVID-19 vaccination
Scannable wherever SMART Health Cards are accepted
*New York State residents who received a COVID-19 vaccine—authorized by the Food and Drug Administration (FDA) in the United States—outside of the State of New York may retrieve a Pass by contacting their New York State healthcare provider. **Excelsior Pass Plus is built using SMART Health Cards Framework and specifications, developed in partnership with VCI. VCI is a voluntary coalition of 570 public and private organizations committed to empowering individuals’ access to a trustworthy and verifiable copy of their vaccination records or laboratory results in digital or paper form using open, interoperable standards.
KEY FEATURES
photo ID to business or organization
Safe Experience Enjoy a safe,
secure experience
Pass Retrieval Enter information to retrieve a Pass
F O R I N D I V I D U A L S
Scan Pass Scan each Pass and verify
photo IDs for adults aged 18+
Safe Experience Enjoy a safe,
secure experience
Scanner Retrieval Download the NYS Excelsior Pass
Scanner app and complete the form
F O R B U S I N E S S E S & O R G A N I Z A T I O N S
HOW IT WORKS
6
Communicate with the individuals you serve about the option for quick entry using Excelsior Pass and/or Excelsior Pass Plus, so they’re prepared to have their Pass scanned.
All individuals using Excelsior Pass and/or Excelsior Pass Plus should come prepared with either a digital or a physical Excelsior Pass and/or Excelsior Pass Plus printed upon entry.
STEP 2 Inform
7
Complement other safety measures by using the NYS Excelsior Pass Scanner app to scan QR codes upon entry.
Verify identification for individuals aged 18+ with a photo ID that includes the individual’s name and date of birth.
If individuals choose not to use Excelsior Pass or Excelsior Pass Plus, they may provide alternate proof of COVID-19 vaccination or test results.
WelcomeSTEP 3
Review health and safety protocols and ensure your employees and any staff responsible for scanning have access to mobile devices or tablets to scan an Excelsior Pass and/or Excelsior Pass Plus through the NYS Excelsior Pass Scanner app.
Train your employees to use the NYS Excelsior Pass Scanner app to scan and verify each Excelsior Pass and/or Excelsior Pass Plus.
PrepareSTEP 1
Training • Train your employees to use the NYS Excelsior Pass Scanner app, verify each scanned Excelsior Pass
and/or Excelsior Pass Plus for adults aged 18+ with photo IDs, and accept alternative forms of verification. You can refer to the online, dedicated Excelsior Pass FAQs and Excelsior Pass Plus FAQs for more information.
• You should be prepared to enforce all NY State Department of Health (DOH) and organization protocols for individuals with a valid or invalid Excelsior Pass and/or Excelsior Pass Plus, and those that need to verify their COVID-19 vaccination or test results without the digital tool.
Operations • Include a way to scan an individual’s Excelsior Pass and/or Excelsior Pass Plus at your check-in station,
front desk, and/or other points of entry using an iOS or Android mobile device or tablet.
• Develop protocols for individuals who have an invalid Excelsior Pass and/or Excelsior Pass Plus, expired Excelsior Pass, and others who need to verify their COVID-19 vaccination or test results without using the platform.
Technology • To utilize the NYS Excelsior Pass Scanner app, your employees will need access to mobile devices or tablets with a
camera to scan Excelsior Pass and/or Excelsior Pass Plus. You can refer to the Excelsior Pass website for more details on how this app works.
• Each NYS Excelsior Pass Scanner app must be downloaded separately onto a mobile device or tablet and requires completion of a brief form; this includes providing your business or organization’s name, selecting the relevant industry type, and providing the zip code where each Excelsior Pass and/or Excelsior Pass Plus will be validated. Upon completing the form, you can begin using the NYS Excelsior Pass Scanner app.
PREPARESTEP 1
8
Ensure you have the necessary technology and train employees on how to use the NYS Excelsior Pass Scanner app.
HELPFUL TIPS
attendees who use Excelsior Pass
and/or Excelsior Pass Plus to expedite
the entry process.
with the dedicated Excelsior Pass FAQs
and Excelsior Pass Plus FAQs to know
what to say when an Excelsior Pass
and/or Excelsior Pass Plus provides an
error, etc.
Excelsior Pass and/or Excelsior Pass Plus at your business or organization.
• Include information about Excelsior Pass and/or Excelsior Pass Plus in your existing communications efforts and platforms, such as your website, social media handles, e-newsletters, etc.
• Display Excelsior Pass Educational Assets to let patrons know Excelsior Pass and/or Excelsior Pass Plus are accepted.
Messaging It is important to stress the accessibility, security, and privacy components of Excelsior Pass and Excelsior Pass Plus in your messaging:
• Participation in Excelsior Pass and/or Excelsior Pass Plus is voluntary and designed to be inclusive, regardless of access to a smartphone. Individuals can easily print an Excelsior Pass and/or Excelsior Pass Plus via the Excelsior Pass Web Portal. Individuals can also present an alternate proof of COVID-19 vaccination or negative test results, like a paper form.
• Excelsior Pass and Excelsior Pass Plus have gone through thorough accessibility testing to ensure they are easy to use for those who may have hearing or vision impairments.
• When using the NYS Excelsior Pass Scanner app to scan an Excelsior Pass and/or Excelsior Pass Plus, no personal health information can be viewed by the organizer.*
• No personal information from the app is collected or stored by the NYS Excelsior Pass Scanner app. The only personally identifiable information visible is an individual’s name and birth date, which is necessary for verification purposes.
Plan ahead.
copy of an Excelsior Pass/Pass
Plus prior to check-in for a
streamlined admission process.
that they are prepared with valid
credentials and materials.
INFORMSTEP 2
Individuals should be informed of requirements and protocols prior to visiting your business or organization. Empower individuals with the proper tools, guidance, and communications.
9
*If a SMART Health Cards–compliant verifier application is being used other than the NYS Excelsior Pass Scanner app, you will also be able to see health information consistent with information on an individual’s CDC Vaccination Card or test results.
HELPFUL TIPS
10
When getting ready to scan an Excelsior Pass or Excelsior Pass Plus with the NYS Excelsior Pass Scanner app, it is all about execution. All preparations and training have taken place and now it is time to execute accurately and consistently.
Communications • Ensure there are clear signs and markers (See Excelsior Pass Educational Assets) to remind
individuals of the process and requirements for using Excelsior Pass and/or Excelsior Pass Plus.
Operations • Cross-reference each valid Excelsior Pass and/or Excelsior Pass Plus
and alternative forms of proof with a photo ID to verify name and date of birth.
• Notify individuals if their Excelsior Pass and/or Excelsior Pass Plus is invalid or expired, as indicated by the NYS Excelsior Pass Scanner app, using your pre-planned protocols. In these cases, an alternate form of proof, such as a paper form, will be required for entry.
Technology • Ensure your staff has access to a tablet or mobile device with the downloaded NYS Excelsior Pass Scanner app.
• Be prepared with backup devices and troubleshooting support for common issues to avoid interruptions during the check-in process.
• Establish a separate space away from the main queue to troubleshoot any technology issues.
Address error messages.
FAQs for answers to common
troubleshooting questions.
Provide guidance.
say to individuals when an Excelsior
Pass and/or Excelsior Pass Plus is
invalid, shows an error message,
etc.
Download the NYS Excelsior Pass Scanner app
Download educational assets to promote your acceptance of Excelsior Pass and/or Excelsior Pass Plus
Read the Excelsior Pass and Excelsior Pass Plus FAQs for Businesses and Organizations
Read the NYS Excelsior Pass Scanner Security and Privacy Policy Information
WE’RE HERE TO HELP!
You can also reach out to the Excelsior Help Desk at 844.699.7277 (available 8AM-8PM EST daily).
KEY FEATURES