new york army national guard day 2 organizational self-assessment workshop mr. edwin perez arng g5...
TRANSCRIPT
New York Army National Guard
Day 2
Organizational Self-Assessment
Workshop
Mr. Edwin PerezARNG G5
Business Transformation Office
6-8 April 2015
New York Army National Guard
New York Army National Guard
Strategy
• 2.1 – Strategy Development– 2.1a Strategy Development Process– 2.1b Strategic Objectives
• 2.2 – Strategy Implementation– 2.2a Action Plan Development and Deployment– 2.2b Action Plan Modification
New York Army National Guard
2.2 Strategy Implementation
• Developing action plans• Deploying action plans• Analysis to support resource allocation• Workforce plans• Projecting future environment
New York Army National Guard
5
Table 12.1a Strategy Development Process•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 22.1a(4) Work Systems and Core Competencies•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 32.1b(1) Key Strategic Objectives•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 42.2a(1)(2)Strategy Implementation•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
New York Army National Guard
New York Army National Guard
7.4b Leadership and Governance Results: Strategy Implementation
• Results for strategy implementation
New York Army National Guard
Questions?
New York Army National Guard
New York Army National Guard
Customer Focus
• 3.1 – Voice of the Customer– 3.1a Customer Listening– 3.1b Customer Satisfaction and Engagement
• 3.2 – Customer Engagement– 3.2a Product Offerings and Customer Support– 3.2b Building Customer Relationships
New York Army National Guard3.1 Voice of the Customer
• Customer listening• Actionable information• Listening / Learning and
business strategy• Social media• Customer and market
knowledge• Customers’ satisfaction
with competitors
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3.2 Customer Engagement
• Engagement as a strategic action
• Customer relationship strategies
• Complaint management
New York Army National Guard
Practical Exercise – Category 313
Table 13.1a(1) Customer Listening•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 23.1b(1) Satisfaction & Engagement•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 33.2a(1) Product Offerings •Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 43.2a(2) Customer Support•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
New York Army National Guard
New York Army National Guard
7.2 Customer Focused Results
• Performance as viewed by customers• Results beyond satisfaction• Segmentation
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Questions?
New York Army National Guard
New York Army National Guard
• 4.1 – Measurement, Analysis & Improvement– 4.1a Performance Measurement– 4.1b Performance Analysis and Review– 4.1c Performance Improvement
• 4.2 – Knowledge Management & IT– 4.2a Organizational Knowledge– 4.2b Data, Information, and IT
New York Army National Guard
4.1 Measurement, Analysis, & Improvement
• Aligning and integrating your performance management system
• Selecting and using comparative data• Reviewing performance• Analyzing performance• Aligning analysis, performance review, and
planning• Understanding causality
New York Army National Guard4.2 –Knowledge Management,
Information, & IT• Knowledge
management• Organizational
learning• Information
management• Data and information
availability• Emergency availability
New York Army National Guard
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Table 14.1a Performance Measurement•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 24.1c(3) Continuous Improvement•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 34.2a(1) Knowledge Management•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
Table 44.2b(4) Hardware and Software Properties•Skinny Narrative•Deployment•Integration•Evaluation & learning•When and Why•Develop process•Determine Score
New York Army National Guard
New York Army National Guard7.4 Financial and Market Results
• Results tracked by senior leaders• Results appropriate for organizational viability
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Questions?
New York Army National Guard