new waste watch on pei · 2016. 5. 11. · waste watch on pei progressive public education &...
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WASTE WATCH on PEIProgressive Public Education &
Compliance Techniques
8th CanadianWaste Resource Symposium
Halifax, NS
Presented By:Gerry Moore, Chief Executive OfficerIsland Waste Management Corporation
www.iwmc.pe.ca • [email protected]
(902) 894-0330
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Island Waste ManagementCorporation
• Provincial Crown Corporation
• Organized under a Board of Directors / managed by CEO
• Encompasses residential& commercial sectors
• Source separation isMANDATORY
• User-pay system(designed to break even)
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Residential Commercial• 64,000 homes &
8,400 cottages• $205 annually – Property Tax
bill• Carts owned by IWMC• Curbside collection by private
contractors* Bi-weekly compost & waste* Monthly recyclables* Spring & Fall Cleanup* Christmas trees
• 10,000 customers• Self haul OR contract
privately• Fees based on weight
Current disposal rateper metric tonne:
Final disposalfacilities
WWDCs
$100
$115
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PEI’s Disposal Facilities
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40-50,000tonnes/year
Fully-linedfacility
Leachatetreated onsite
30,000tonnes/year
Owned byIWMC/privatelyoperated
East Prince Waste Management Facility
Central Compost Facility
30,000 tonnes/year
Privately owned& operated
Heat/cooling for80 customers(QEH, UPEI, etc)
PEI Energy Systems
14,000 tonnes /year
Privately owned& operated
Recycler alsoresidentialcollector
GreenIsle Recycling Facility
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Waste Watch Drop-Off Centers• No charge for residents to disposal of special
waste materials that cannot be collectedcurbside, such as:v electronicsv hazardous materials
• Disposal fee based on weight for variousmaterial types
• No charge for materials under stewardshipprograms
• Free Saturday blue bag drop-off(residential only)
v white goodsv tires, etc.
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Stewardship / Special Disposal• Sharps
• Batteries
• Lightbulbs
• Used Oil/Glycol/Oil Filters
• Medication
• Used Tires
• Electronics
• Paints
• Silage & Boat Shrink Wrap
through pharmacies
at major grocery stores
WWDCs
WWDCs & registered collectors
through pharmacies
WWDCs (pick up at tire dealers)
WWDCs (pick up at tire dealers)
WWDCs
WWDCs
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………..DISPOSAL FORSTEWARDSHIP PROGRAMSFREE!!DISPOSAL FORSTEWARDSHIP PROGRAMSFREE!!
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Waste Watch Education• Customer Service Center
• New participants
• Updates, reminders & newprograms
• Multi-unit dwellings
• Schools & institutions
• Businesses
• Driver education
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• IWMC call center manned by 5representatives
• Handles 50,000 calls per year
• Field support by Operating Technicians
• Website
Customer Service
www.iwmc.pe.ca• Information &
guidelines• Interactive sorting
guide• Alerts & bulletins• Self-serve features
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New Participants• Participant Guide for Homeowners
(delivered with carts)
• Website/E-mail/Facebook
• Information at IWMC facilities,Access PEI Sites & town/city halls
• Work with Welcome Wagon fornewcomers to PEI
• Service available in English &French
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Updates, Reminders &New Programs
• Bi-weekly columns in Island newspapers• Advertising campaigns when required
(newspaper/radio)• Bi-annual newsletter
v 6-month calendarv sorting guidev new items highlighted
• Posters / handbills• Presentations to community groups• Website/E-news/Facebook
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Multi-Unit Dwellings• Landlord engagement & commitment
to Waste Watch• Consultation with owners/municipal
planning department prior to construction• Tenant Participation Guide• Custom Posters / Stickers• Presentations• Sample bags / sorting
packages• Joint problem resolution
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Schools & Institutions• Waste audits• Custom sorting posters for
cafeterias & classrooms• Interactive Sorting Game• Close relationship with
Environmental Teams• Presentations / facility tours• Colouring pages, songs &
educational support on website• Support English Second
Language Programs
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Business Education• Business Participant Guide• Custom Posters• Advertising campaigns for new
programs• Business audits• Presentations• Tours• Shared responsibility with
contracted haulers• IWMC website/facebook
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Driver Education• Shared responsibility with
contractor
• Driver education cards
• One-on-one education withfacility inspector
• Driver meetings
• Good working relationshipwith Customer Service &Compliance Officer
Driver Education Card & review by Inspector
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Enforcement• Load inspection at ALL
disposal facilities
• Surcharges to customers &contractors for unacceptableloads
• Stickers / tags used bydrivers at curbside
• Daily Driver Logs faxed toCustomer Service
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Compliance *NEW• Compliance Officer started on September 15, 2015
• 1-Year pilot - Curbside Monitoring Project
• Work closely withcollection drivers to identifyproblem areas
• Wrapped van(the ‘WASTE WATCHER”)visible presence incommunity
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Monitoring Program• 1st visit : Blue bag count
• 2nd visit: Waste cartassessment
• 3rd visit: Warning tag
• 4th visit: Rejection
• 5th visit: Blue bag count
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Monitoring ProgramSuccess to Date
• 14 targeted routes completed• 50% increase in blue bags• 75% improvement in sorting• 13% of targeted customers rejected
on 3rd inspection• Considerable media attention• Positive feedback from participating public• Drivers appreciate support
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Ongoing Challenges inEducation
•$100,000 education/PR budget (excluding salaries)
•Traditional advertising not as effective(newspaper/television)
•Today’s society - instant information NOW!
•Rapid technological changes (website,mobile devices, etc.)
•Pros & cons of social media
•Text heavy material – Rules, Sorting Guidelines, Details…
•Language barriers
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Thank You!www.iwmc.pe.ca
1-888-280-8111
“Working together today to protect tomorrow!”