new trends in corporate information centres
TRANSCRIPT
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New trends in corporate information centres
[a case study]Tom EdmondsOpenAthens Product Manager
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About Eduserv
• NfP organisation, registered charity• Charitable aims are to promote the effective and efficient
use of information technology for the benefit of the education and public sectors.
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Eduserv operations
Licence negotiation (CHEST)
Managed hosting
Research
Identity and access management (OpenAthens)
Web development
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Identity & Access Management - markets
Academic Healthcare PublishingPublicSector Commercial
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www.eduserv.org.uk
Major customers
• 55% UK FE and HE sector• NHS England: 700 organizations
• Saudi Arabia Ministry of Education: 18 Universities
• Iran Ministry of Health: 40 Medical Universities
• US Department of Veterans Affairs: 240 hospitals
• Philips Research: 7 corporate information centres
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www.eduserv.org.uk
Library developments
PrintPrint and onlineOnline
100%
2007
2009
1999
Source: Ebsco
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www.eduserv.org.uk
Where does your library budget go?
39%25%
13% 23%
Resources
Personnel
Buildings
Other
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www.eduserv.org.uk
Where does your resources budget go?
68%
15%10%
3%
2%2%
e-Journals
Online databases
Magazines & newspapers
Books
e-Books
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www.eduserv.org.uk
Where does your e-resources budget go?
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www.eduserv.org.uk
The challenge of delivering e-resources
• IP address management• Authentication steps for both the library and publisher• User ID setups• A to Z list management• OpenURL management• Licence compliance policy management• Support: troubleshooting, downtime, usage monitoring,
training etc.
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www.eduserv.org.uk
The problem with e-resources
• IP address management• Authentication steps for both the library and publisher• User ID setups• Support: troubleshooting, downtime, usage monitoring,
training etc.• A to Z list management• OpenURL management• Licence compliance policy management
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www.eduserv.org.uk
Typical organisations today...
• Each password system is probably managed by a different group
• Each probably contains a different set of individuals/users.
Local web resources
External web resources
VLE
Intranet/portal
Other
Databases& journals
Proxy
Own password system
Own passwordsystem
Own passwordsystem
Password for each vendor
Password system for proxy
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www.eduserv.org.uk
Typical organisations today... organizational SSO
Local authenticationSystem
Username & Password
User attributes & permissionsNames, emails, roles...
Local web resources
External web resources
VLE
Portal
OPAC
Databases& journals
Journals
SAML (Security Assertion Markup Language) protocol
OpenAthens
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www.eduserv.org.uk
Case StudyOne of the world’s major private research organizationsPhilips Research
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www.eduserv.org.uk
Commercial research organization: background
• Fluid environment• Changing need for information
• Web• Publications• Business information, marketing.
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www.eduserv.org.uk
Commercial research organization: library services
• Library – books & study areas
• e-Library – electronic library services
• Publishing support - reports & articles
• Mediated services – information specialist help.
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www.eduserv.org.uk
Commercial research organization: e-library
• Different users
• Personalized home pages for users
• Customized database links.
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www.eduserv.org.uk
User behaviour:
Copied in the libraryBorrowedDownloaded
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www.eduserv.org.uk
What are the consequences?
2007 2008 2009 -
10,000
20,000
30,000
40,000
50,000
60,000
2007 2008 2009 -
1,000
2,000
3,000
4,000
5,000
6,000
Subscription cost Number of downloads
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www.eduserv.org.uk
What are the consequences?
2007 2008 20090.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
18.00
20.00
Cost per download
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www.eduserv.org.uk
Three steps to improve ROI
• Re-negotiated subscriptions
• Implemented a local identity and access management solution (OpenAthens)
• Implemented OpenURL and A to Z list management using TDNet.
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www.eduserv.org.uk
Re-negotiated subscriptions
Publisher 1• No movement on price or licencing terms• No alternative arrangements available
• From 2010, the complete collection was replaced by a collection of the most used titles.
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www.eduserv.org.uk
2007 2008 2009 2010 -
1,000
2,000
3,000
4,000
5,000
6,000
2007 2008 2009 2010 -
10,000
20,000
30,000
40,000
50,000
60,000
What were the consequences?
Subscription cost Number of downloads
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www.eduserv.org.uk
2007 2008 2009 20100.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
16.00
18.00
20.00
What were the consequences?Cost per download
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www.eduserv.org.uk
The impact: publisher 1
• End users have less access
• Library service is curtailed
• Publisher loses income.
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www.eduserv.org.uk
Re-negotiated subscriptions
Publisher 2:• 2007 ~35 journals, not much used• 2008 cancelled most of them• 2010 new arrangement with publisher
o download everything at a fixed priceo subscriptions commence when it is profitable.
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www.eduserv.org.uk
What were the consequences?
Cost of subscriptions Number of downloads
2007 2008 2009 2010 -
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
2007 2008 2009 2010 -
1,000
2,000
3,000
4,000
5,000
6,000
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www.eduserv.org.uk
What were the consequences?Cost per download
2007 2008 2009 20100.00
5.00
10.00
15.00
20.00
25.00
30.00
35.00
40.00
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www.eduserv.org.uk
The impact: publisher 2
• End users have more access than they did 3 years ago
• The library service improves
• Publisher regains income.
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www.eduserv.org.uk
New search capability
• Implemented OpenURL and A to Z list management using TDNet.
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31
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www.eduserv.org.uk
To go full text, … you click the ‘Philips link’ to …
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… link through to the options:
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www.eduserv.org.uk
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www.eduserv.org.uk
What’s next for the corporate library?
e-library:• A one-stop-shop giving access to everything• Serve external customers• Transparent and reasonable pricingFurther support:• Searching, alerting, getting information• Business intelligence and technology, visualizations
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www.eduserv.org.uk
Further roll-out of OpenAthens
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OpenAthens OpenAthens Integrated Proxy
Site feed
Protected resources[SAML/Oauth]
Protected resources[OpenAthens]
IP restricted/local user
CorporateInformation Centre
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www.eduserv.org.uk
Business intelligence across ALL e-resources
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Thank you for listening
Twitter: @edm0ndsSkype:tomedmonds.eduservEmail: [email protected]: 564 for more information