NEW TRENDS AND PROCEDURE FOR MAKING THE RESERVATION IN HOTELS

SUBMITTED BY ZAHID ZARGAR NEHA KUMARI PRABATH CHATRI RAUSHAN RAJ

WHAT IS HOTEL?HOTEL IS A PLACE WHICH PROVIDES

FOOD AND SHELTER TO THE BONAFIED GUESTS UNTIL HE/SHE IS CAPABLE TO AVAIL THE SERVICES AND PAY FOR THEM.

RESERVATIONBooking in advance. In context of hotel industry, we mean advance booking

of room, of tables in restaurant & banquet hall.It is a mutual agreement between the guest & the hotel

in which the guest hires accommodation from the hotel at a given time

RESERVATION PROCEDUREReceiving the reservation request.Determining the availability of room.Accept or deny the reservation request.Document the reservation details. Confirming the reservation.Maintaining the guest folio. Blocking off the room on the reservation

MODES OF RESERVATION

Telephone Letter, telex, fax, e-mail

VERBAL WRITTENWALK-IN

IN-PERSON

TYPES OF RESERVATION

TENTATIVE RESERVATIO

NCONFIRMED

RESERVATION

CONFIRMED RESERVATION

GUARANTEED RESERVATION

PREPAYMENT

CREDIT CARD

ADVANCE

DEPOSITTRAVEL AGENT

CORPORATE

NON-GUARANTEED RESERVATION

NEW RESERVATION TRENDSTHE ADVANCEMENT IN MOBILE

TECHNOLOGYONLINE RESERVATION THROUGH

WEBSITESCENTRAL RESERVATION SYSTEMGLOBAL DISTRIBUTION SYSTEMMOBILE APPLICATIONS

MOBILE BOOKING TRENDSMobile continues to be a growth

market for hoteliers.Reservation booking via mobile

devices using open view internet.74 percent of bookings for hotel is

done through mobile

RESERVATION THROUGH WEBSITESWebsites makes hotel booking easier and

simpler.Online hotel reservations are popular method

for booking hotel rooms. goibibo provides online hotel bookings all

over the world World’s top hotel website trivago.in makes

user’s to see 250 booking sites of 1,000,000 hotel’s.

HOTEL RESERVATION SYSTEMCentral reservation system is a

computerized system that stores information about hotel.

Delivers reservations to properties.CRS helps hoteliers to control all reservations that come from different sources in a single control system

Central reservation system reservations are directly entered into the interfaced PMS through internet.

CRS is a tool which is easier to use for growing business.

Global distribution system are galileo, sabre, and worldspan.

MOBILE AAPLICATIONSToday hotel’s develop anriod aap’s

for customers which shows what the hotel looks like, as well as what they offer.

Use hotel app is simple and always a nice perk.Some app’s are expedia, tripadvisor, kayak, priceline, hotel tonight, ihg hotel booking.

RESERVATION STATUS TABLEBrand.com 33%

Voice reservation 13.3%

Direct to property 24.2%

GDS 15.4%

Online travel agency 14%

LATEST TRENDCanadian Mobile Hotel Bookings Increased Upwards of 80 Percent in 2014Choice Hotels Launches Hands-Free Hotel Reservations for Ford Vehicles

Hoteliers Look to Drive Mobile Web Bookings with Increased Spend