Leticia Pfau

Maricopa AZ

480-280-3099 Leticia_Pfau@yahoo.com

Summary: Compassionate Veterinarian Assistant focused on providing the best animal

care possible. Brings medical knowledge from coursework in veterinary studies

Employment:

Wiggles and Wags Pet Resort

Kennel Assistant/Dog Handler 10/2014- 3/30/15

Interact with dogs in playgroups and singles with toys and tools to ensure safe

levels of play and minimizing stress levels of all dogs in playgroup

Maintain visual observation of dogs while in play yard and spread attention among all dogs in playgroup

Use safe and effective dog handling techniques including use of kennel leads to transfer dogs to and from kennels to outside and back

Use appropriate praise and dog correction methods

Testing dogs to go into fitted playgroups for their particular play level

Follow in detail feeding and any medication requirements needed

Launder dogs beds, blankets, towels and extras

Sanitizing of kennels, floors, and play yard

Paws Plus

Vet Assistant 10/2013- 10/2014

Restraining cats and dogs for examination and vaccinations

Preparing vaccines for Doctors

Delivery of oral medications

Familiar with handling and preparing SNAP test

Distributed paperwork after vaccines, discussed serious and not so serious side

effects

Help assist with Doctors needs

Conducted physical exams and other routine health care procedures to make sure animal was well enough for vaccines.

Talked to animals to soothe them and familiarize them with the human voice

Registering and organizing owners and pets to improve efficiency

Upgraded vaccination packages to benefit both the animal and register

Cruise.com

Customer Service/Sales Representative 10/2012-10/2013

Handled over 100 inbound calls in sales and Online Support working from home

Helped customers with research for vacation packages

Helped customers navigate company website to book vacations

Maintained current knowledge of products and vendors to assist customers

Processed customer payments via credit cards and e-checks

Helped customers resolve credit card issues such as double billed.

Helped issue cruise documents for customers without access to internet

Managed all data entry of customer information into company database

Opened new accounts for new customers in database

Updated and insured accurate account information for all customers

Consistently maintained and exceed sales goals and customer satisfaction

ICE Gallery Customer Service/Sales Representative 10/2006-05/2012

Handled over 100 outbound calls in sales working from home

Promoted to inbound sales department within two months

Handled 75-100 calls daily

Helped customers with research for vacation packages

Helped customers navigate company website to book vacations

Maintained current knowledge of products and vendors to assist customers

Processed customer payments via credit cards and e-checks

Helped customers resolve credit card issues such as double billed.

Helped issue cruise documents for customers without access to internet

Managed all data entry of customer information into company database

Opened new accounts for new customers in database

Updated and insured accurate account information for all customers

Consistently maintained and exceed sales goals and customer accolades

Education:

Currently attending Mesa Community College for my Associates in

Animal Science

Past: Pima Medical Institute for Vet Assistant

High School Diploma, ICS Scranton PA.

Skills:

Type 70+ wpm

Properly use all office equipment including fax, copier, 10 key, calculator, credit card machines

Computer experience includes Microsoft Office,

Microsoft Word, Excel, Word Perfect,

Power Point, Microsoft access, . Dialer systems

Customer Service

Accounts Receivable

Financing

Sales Fostering experience, Efficient multi-tasker, Animal lover, Self-starter,

Strong work ethic, Diligent, Responsible and Reliable, Strong time

management