NEW RESUME 2015 (1)

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<p>Leticia Pfau</p> <p>Leticia PfauMaricopa AZ480-280-3099Leticia_Pfau@yahoo.com</p> <p>Summary: Compassionate Veterinarian Assistant focused on providing the best animal care possible. Brings medical knowledge from coursework in veterinary studies</p> <p>Employment:</p> <p>Wiggles and Wags Pet ResortKennel Assistant/Dog Handler 10/2014- 3/30/15</p> <p> Interact with dogs in playgroups and singles with toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup Maintain visual observation of dogs while in play yard and spread attention among all dogs in playgroup Use safe and effective dog handling techniques including use of kennel leads to transfer dogs to and from kennels to outside and back Use appropriate praise and dog correction methods Testing dogs to go into fitted playgroups for their particular play level Follow in detail feeding and any medication requirements needed Launder dogs beds, blankets, towels and extras Sanitizing of kennels, floors, and play yard </p> <p>Paws Plus Vet Assistant 10/2013- 10/2014 Restraining cats and dogs for examination and vaccinations Preparing vaccines for Doctors Delivery of oral medications Familiar with handling and preparing SNAP test Distributed paperwork after vaccines, discussed serious and not so serious side effects Help assist with Doctors needs Conducted physical exams and other routine health care procedures to make sure animal was well enough for vaccines. Talked to animals to soothe them and familiarize them with the human voice Registering and organizing owners and pets to improve efficiency Upgraded vaccination packages to benefit both the animal and register</p> <p>Cruise.com Customer Service/Sales Representative 10/2012-10/2013</p> <p> Handled over 100 inbound calls in sales and Online Support working from home Helped customers with research for vacation packages Helped customers navigate company website to book vacations Maintained current knowledge of products and vendors to assist customers Processed customer payments via credit cards and e-checks Helped customers resolve credit card issues such as double billed. Helped issue cruise documents for customers without access to internet Managed all data entry of customer information into company database Opened new accounts for new customers in database Updated and insured accurate account information for all customers Consistently maintained and exceed sales goals and customer satisfaction</p> <p>ICE GalleryCustomer Service/Sales Representative 10/2006-05/2012</p> <p> Handled over 100 outbound calls in sales working from home Promoted to inbound sales department within two months Handled 75-100 calls daily Helped customers with research for vacation packages Helped customers navigate company website to book vacations Maintained current knowledge of products and vendors to assist customers Processed customer payments via credit cards and e-checks Helped customers resolve credit card issues such as double billed. Helped issue cruise documents for customers without access to internet Managed all data entry of customer information into company database Opened new accounts for new customers in database Updated and insured accurate account information for all customers Consistently maintained and exceed sales goals and customer accolades</p> <p>Education:</p> <p>Currently attending Mesa Community College for my Associates in Animal Science</p> <p>Past: Pima Medical Institute for Vet Assistant</p> <p>High School Diploma, ICS Scranton PA.</p> <p>Skills:Type 70+ wpmProperly use all office equipment including fax,copier, 10 key, calculator, credit card machinesComputer experience includes Microsoft Office,Microsoft Word, Excel, Word Perfect,Power Point, Microsoft access, .Dialer systemsCustomer ServiceAccounts ReceivableFinancingSalesFostering experience, Efficient multi-tasker, Animal lover, Self-starter, Strong work ethic, Diligent, Responsible and Reliable, Strong time management</p>