Welcome to BlackBerry Training for Welcome to BlackBerry Training for VodafoneVodafone

Training Roadmap

Introduction to RIMBlackBerry DevicesBlackBerry SolutionSelling BlackBerryReview and Q&A

Training Roadmap

Introduction to RIMBlackBerry DevicesBlackBerry SolutionSelling BlackBerryReview and Q&A

Founded inIntroduced first BlackBerry device in 1997BlackBerry devices are now sold in 120 countriesWorld’s top-selling Smart Phone

Introducing Research In Motion

1984

1997

140

BlackBerry WorldwideOver 375 networks in approximately 140 countries

Countries with local BlackBerry smartphone coverage

BlackBerry Subscriber GrowthTremendous increase in subscribers over past 3

years

100%+

Presently we are at 19 million Subscriber

BlackBerry Fun FactsWebster’s New Word of the Year for 2006 was “Crackberry” Source: www.prnewswire.com

BlackBerry users are able to turn an average of 57 minutes per day of downtime into productive time Source: Ipsos Reid BlackBerry ROI study 2007

70% of all professionals will be using push email devices by year’s end. Source: Visto Corporation survey 2007

Training Roadmap

Introduction to RIM

BlackBerry DevicesBlackBerry SolutionSelling BlackBerryReview and Q&A

BlackBerry DevicesBlackBerry Device Features Phone Messaging Organizer Browser, modem, and mapping Media

BlackBerry Devices Device overview 8800 8120 8300

BlackBerry DevicesBlackBerry Device Features Phone Messaging Organizer Browser, modem, and mapping Media

BlackBerry Devices Device overview 8800 8300 8120

BlackBerry Device Features

BlackBerry is a one-stop wireless solution with no compromises Full-featured phone Messaging – Push email, instant

messaging, PIN messaging, SMS (text) & MMS messaging

Seamless organizer integration Web, tethered modem, and mapping (GPS) Multi-media capabilities

BlackBerry Phone FeaturesDial easier Name/number dialing Alpha-numeric (vanity) dialing Voice-activated dialing Add pause

Call faster Smart dialing Speed dialing

Call hands-free Bluetooth® capability Full-duplex Speakerphone

Multi-task Access other applications while on the phone

BlackBerry MessagingMaster your email Push email - Your mail finds you

• Maximizes battery life and minimizes data usage

Manage multiple email accounts

• Individual account icons and alerts View file attachments

• Word, Excel, PowerPoint, PDF and WordPerfect documents

• jpg, gif, tif, bmp, png and wav files Music

• mp3, m4a, aac, midi files, amr, and wav files

• wma support with 4.2.1 operating system or higher

* Support of zip file as well

BlackBerry Messaging

Keep in touch with instant messaging Yahoo! Messenger

• Chat in virtual real-time for free!• View all of your Yahoo IM contacts• Desktop-like features – presence updates

(available, offline), emoticons, group conversations

Keep in touch with instant messaging Google Talk

• Access your Google Talk Friends list on your BlackBerry

• See which Friends are online and available• Set custom notifications for Google Talk

messages

BlackBerry Messaging

Facebook® for BlackBerryStay in touch and up-to-date with Facebook® for BlackBerry smartphones. Wirelessly access your

Facebook friends Receive home screen

notifications Send and receive messages,

wall posts and pokes Invite friends to join Facebook

and accept new friend requests Snap a photo with your

BlackBerry Smartphone's camera, then post, tag and comment on it

Real time interaction

Communicate instantly with BlackBerry PIN messaging

BlackBerry Messaging

BlackBerry Messenger• Instant BlackBerry to

BlackBerry messaging• Any BlackBerry to any

BlackBerry• Secure communication• Doesn’t use text

messaging allowances

BlackBerry Organizer

Manage your time and save your sanity Calendar

• Day, Week, Month, and Agenda views

Address book• Fully integrated with other

applications

Tasks MemosSynchronize with desktop organizer programs

BlackBerry BrowsingThe Web in your hands BlackBerry Internet browser

• Compresses data• Faster page loading• Better battery life in browsing

Download third-party applications, games, ringtones, etc.

Bookmark favorite links Store photos from web Adjustable configuration

Tethered Wireless Modem

Use your BlackBerry as your modem

• No need to carry a wireless PC card

• BlackBerry battery charges while connected

* Tethered Modem - We need to subscribe for advanced GPRS services at extra cost.

BlackBerry MediaEnjoy your favorite multimedia Pictures Ring tones Movies

• mp4, 3gp, mov, and avi files• wmv support with 4.2.1

operating system or higher Music

• mp3, m4a, aac, midi files, amr, and wav files

• wma support with 4.2.1 operating system or higher Managed through BlackBerry Desktop Software

More info on transferring media later…

BlackBerry Media

Capture your life as it happens Built-in camera Flash & zoom Automatic white balance

BlackBerry DevicesBlackBerry Device Features Phone Messaging Organizer Browser, modem, and mapping Media BlackBerry Devices Device overview 8800 8300 8100

Device Overview

Full QWERTY

SureType®

Let’s take a closer look at SureType®

SureType®

Intelligent recognition system with a smart dictionary 35,000 word dictionary

Allows for a slim, compact design QWERTY format with two letters per key

Learns as you go Automatically adds new words into the custom word

list Adds unrecognized words you type, as well as from

your emails and address book

Accurate, fast, and easy to use After a little time with SureType® you’ll be amazed at

how easy it really is.

BlackBerry Smartphones let you…

Access high-speed wireless GSM – EDGE Network

Enjoy hands free communication Bluetooth connectivity Full-duplex Speakerphone

Compose messages quickly AutoText

Keep your data intact Flash memory

Personalize your incoming calls MP3 and polyphonic ringtones

BlackBerry Smartphones let you…

Save battery life for when you need it Auto on/off Dynamic holster functionality

Fly safely Wireless on/off

Keep your data secure Password protection Password keeper

Wake-up to your favorite ringtone Alarm

Take your media with you Video, and MP3 player

built in Navigate with one hand Trackball navigation

View screens easily Light-sensing technology

Connect on your terms Wireless on/off and Data

on/off options

BlackBerry Smartphones let you…

BlackBerry 8800Type with a familiar keyboard Full QWERTY Keyboard

Separate work from play Individual folders for SMS and

EmailDo you miss your mouse? New desktop view capability

Find your way Built-in GPS functionality

BlackBerry 8120 PearlType more quickly and accurately than ever before SureType® III QWERTY keypad

Never miss a moment 2.0 mp Camera

See who’s calling Caller ID image

Tell it who you want to call Voice-activated dialing

Curve 8300 OverviewSmallest full QWERTY BlackBerry on the market 4.2”H x 2.4”W x 0.6” D Weighs under 4 oz

Intuitive controls Convenience keys Power Send & End Mute Volume

Mute Key

The Curve 8300 – Multimedia Manage multimedia easily Enhanced overall multi-media

experienceTake your music anywhere Mp3 Player capabilities

Lose the wires Stereo Bluetooth headset

supportExpand your view Full-screen movie mode

Use your favorite headphones 3.5mm headset jack

Music on the Curve

Artists

Albums

Genres

Playlists Songs

The Curve – Camera Leave your clunky camera at home 2.0mp camera that rocks!!!

Get up close 3x and 5x camera zoom built in

See the light Improved photo flash built in

Take great pictures in any light White balance settings

The Curve – Fun New Features

Never misspell a word again Spell check

Organize your home screen Create folders for icons

Get back to the fun quickly Now Playing option

See the whole picture Full screen mode

Take control of your pictures Color effects

Side-by-Side ComparisonFeature 8800 Pearl™ 8120 Curve™ 8300

Camera

Built-In GPS

SureType® technology

Media player

Trackball

3.5 mm headset jack

Full QWERTY

Expandable memory

Summary of DevicesBlackBerry devices aren’t just for business They’re loaded with features that everyone can

enjoy

BlackBerry applications are fully integrated Phone, messaging, organizer, web and media all

work together to deliver a great user experience

BlackBerry smartphones are durable, easy to use, and best High quality design and construction for the

most demanding users

Training Roadmap

Introduction to RIM

BlackBerry Devices

BlackBerry SolutionSelling BlackBerryReview and Q&A

What is the BlackBerry Solution?

BlackBerry Desktop Software

BlackBerry device

BlackBerry accessories Third-party applications

The BlackBerry device + everything that supports its operation

BlackBerry Internet Service

Keeps you connected

What is BlackBerry Internet Service?

The BlackBerry Internet Service (BIS): Monitors and retrieves email from up to

10 email accounts Pushes those emails to your BlackBerry Allows you to retrieve and view email file

attachments Provides the connection from your

BlackBerry to the Internet Compresses mail and web pages for

faster downloading and viewing on your BlackBerry

What is Push Email?

BIS provides push email services for always-on email Pull email vs. Push email:

Pull email is like having a PO box - action is required to retrieve your mail

Push email is more like a delivery service - your mail comes right to you

BlackBerry Message Flow

Message flow for integrated email accounts

Benefits of BIS

Improved device battery lifeReliable mail deliverySimple set-up on device or onlineFree optional BlackBerry email address yourname@mobileemail.vodafone.in

Wireless email synchronization

New Features of BIS 2.5

Automatic login Add an email account Modify an integrated email account Add a hosted BlackBerry email

address Set up filters from the device Download attachments

Branded Icons for hosted domains Custom Google, Yahoo, AOL & MSN

Icons

Fun Features of BISOpen vCard and iCal attachmentsSend and receive wireless meeting requestsAuto-forward messagesGet voicemail attachment playbackReceive delivery and read receiptsSupports two-way Yahoo! Mail synchronization

*vcard - vCard® contact attachments (.vcf files) contain information for a specific contact *ical - iCal is a personal calendar application

Setting Up BIS on the BlackBerry

The setup wizard will prompt you to set up the BIS accountThen just follow the directions

1. Setup Wizard

2. Create account

3. Accept terms

4. Set up email

Setting Up BIS Online

Go to www.mobileemail.vodafone.in Set up BIS online in 5 simple steps:

1. Create new account2. Accept legal terms3. Enter device PIN & IMEI4. Create username & password*5. Integrate or create email acct

Let’s take a look at how easy this is…

BIS simulation website*Never ask for Customers Password

Setting up Yahoo! Mail

Follow the BIS email set up stepsEnter your Yahoo! email and password when promptedEnjoy two-way synchronization with your Yahoo! mailbox When you read a message on your

BlackBerry, it shows as “read” in your Yahoo! mail account, etc.

Benefits of Setting Up BISWhat are some benefits of setting up BIS for your customers? Reduce return visits Reduce support calls Increase customer satisfaction Increase referrals Wow! factor – impress your

customer with your professionalism

BPS Software

This Software is used to designed to mobilize your business.It is easy to manage Sized to run on email services.Includes free installation support

BIS vs. BES

2

BlackBerry Enterprise Solution

2

BlackBerryInternet Solution

BlackBerry device

3

Wireless network

1

BlackBerry devices can also connect to a BlackBerry Enterprise Server (BES)

What is BlackBerry Enterprise Server?

Back-end system that is installed behind a corporate firewallGreat for corporations that have their own email and data infrastructureIntegrates with the organization’s messaging platform

Unique Features of BES

Real-time email deliveryTriple DES* and AES* securityWireless organizer synchronization Corporate data access Access to BlackBerry

enterprise applications*AES – Advanced Encryption Standard*DES – Triple Data Encryption Standard

The BlackBerry Solution

BlackBerry Desktop Software

BlackBerry device

BlackBerry accessories

BlackBerry Internet Service

Third-party applications

The BlackBerry device + everything that supports its operation

Keeps you organized

Software for your PC that supports your BlackBerry

BlackBerry Desktop Software v4.5

4.5 Device Software FeaturesNew features on Device software 4.5 include: Spell Checker Theme Enhancements

• Home Screen Folder Management• Maintaining settings during Theme Switching

New Media Menus• Music• Video• Ringtones• Pictures

Voice Notes application Video Recording/Playback Language Removal (During Setup Wizard) Bluetooth Stereo Audio

4.5 Device Software FeaturesNew features on Device software 4.5 include: 3GPP* progressive Download RTSP* Streaming BlackBerry Maps Enhancements Browser Enhancements HTML and Rich Content Email Support Native Attachment Download w/ Document

Editing• Data viz Documents To Go

Sending/Receiving Video via MMS Selectable Phone Equalizer Alarm Enhancements

*3 GPP – third generation partnership project*RTSP - Real Timing Streaming Protocal

Introducing BlackBerry Device Software 4.5

The new BlackBerry Device Software 4.5 supports the following smartphones BlackBerry 8100, 8110, 8120 BlackBerry 8300, 8310, 8320 BlackBerry 8800, 8820

Supported Devices

8700 81008110,8120

8300Serie

s

8800 8820

Latest S/W Version “In

Markert”

V4.2.1

V4.2.1

V4.3.0

V4.2.2

V4.2.1

V4.2.2

Spell CheckerThe spell checker will work on any editable text field such as regular text fields Password, To:/CC:, URL,

numeric, and “Find:” fields are not able to be spell checked

Spell Checker Features Ignore once Ignore All Add to Dictionary Cancel Spell Check

Theme EnhancementsHome Screen Folder Management Create or Delete a Folder Edit Folder (Name or Icon) Move icons into and out

of folders

Maintaining settings during Theme Switching Font settings Background images

New Media MenusMusic Organizers Filers Playlists

Video Full Screen mode Video Recording

• Video Light• White Balance• Video Format

RingtonesPicturesVoice Notes Application

Other New Features

Language Removal (During Setup Wizard)

Bluetooth Stereo Audio

3GPP progressive Download

RTSP Streaming

Other New Features

Enhanced HTML Browser Browser Start Page Integrated Web

Search Rendering

Other New Features

Alarm Enhancements

Phone Equalizer

Refreshed User Interface

SureType Enhancements

Other New Features

Multiple Calendar Source BlackBerry Enterprise (work)

Sending/Receiving Video via MMS

Remote Search for Emails Messages

Other New Features

HTML and Rich Content Email Support

Native Attachment Download w/ Document Editing Documents to go

BlackBerry Internet Service 2.52.5 introduces several new features:

1. Rich HTML Email Display rich HTML email with graphics and photos

2.Native Attachment Download Save, edit, upload, transfer attachments

3.Sync with AOL (America Online) and Hotmail / MSN enhanced email integration for FREE!

You do not have to pay a yearly fee to access these accounts, BlackBerry does it for you!

FAQ for BIS 2.5What will I have to do to my BlackBerry to get access to BIS 2.5? You need to resend service books, post June 29

• Note: 2 features require 4.5 Handheld software Resend Service books:

• From PC: www.yourcarrier.blackberry.com, login, on left of screen click service books, resend service books

• From BlackBerry: click Personal Email set up icon, click settings/options, service books, resend service books

Will HTML email be available for BES? Yes but it requires a future service pack to be installed All BIS emails set up on a $45 corp plan will support BIS 2.5 HTML email

post June 29th and with 4.5 handheld softwareWill users be able to turn off HTML email? Yes! This will be under messages, options, email settings

Will BlackBerry Connect devices support HTML and native file downloading? No they will not.

Training Roadmap

Introduction to RIM

BlackBerry Devices

BlackBerry Solution

Selling BlackBerryBB Connect its Review and Q&A

Selling BlackBerryKey selling points of BlackBerryIdentifying BlackBerry customersQualifying BlackBerry customersDemonstrating device benefitsHandling objectionsClosing the salePost-sales care

Key Selling Points of BlackBerry

Accomplish more each day Your communication needs at your

fingertips Turn downtime into productive time

Freedom Be available on your terms

Ease of use Easy operation Programs work together

Confidence Durable chassis, long battery life

Identifying the CustomerWho could benefit from using a BlackBerry? Business Executives Working Parents Professional Consultant Busy CEO’s

Can you think of others?

How do you communicate with friends and family?

What features are you looking for in a phone?

What would you do with an extra hour in your day?

Tell me about your day. What line of work are you

in?

Qualifying the CustomerAsk open-ended questionsWhat are some questions you use?

Matching Customers to Devices

Full QWERTY Medium to heavy email user Size of device is less important Mobile business professional

SureType®

Phone is most important function Light to medium email user Small device size is very important

What questions might you ask?

Showing & Demonstrating Benefits

Make sure you place the device in the customer’s handsLet them test-drive the controlsDemonstrate SureType®

Place a post-it note over the screen Have them type a phrase on the

memo pad

Show them how the applications are integrated Play multimedia samplesTeach them a few tips and tricks

Tips and Tricks5 helpful BlackBerry tips 1. Press the space key twice to

put the period at the end of the sentence

2. When in an email field, press the space key to enter the @ symbol and again for the (.) in .com

3. Simply hold down a letter to capitalize it

4. Hold down the shift key and scroll to select text or a group of emails

5. Hold down Alt key then tap the escape key to quickly switch between applications

Common ObjectionsWhat are some common objections you encounter? Let’s review your initial discussions How can you overcome them now with

the information we’ve learned?

Closing the Sale

Transitional closing Offer to check stock of the device Discuss trial period/return policy Mention if there is a deadline on any

promotional pricing Mention the BlackBerry trade-up

program

Ask for the sale

Summary of Selling BlackBerry

Gather information from your customer Ask open-ended qualifying questions Match the device to the customer -

QWERTY or SureType®

Put the devices in their hands Show and demonstrate relevant features

Handle objections and close the sale Overcome objections through asking

questions and listening, then ask for the sale

Training Roadmap

Introduction to RIM

BlackBerry Devices

BlackBerry Solution

Selling BlackBerry

BB Connect its Review and Q&A

Black Berry Connect

Lets discuss about the Third Party Connect of

BlackBerry !!!!

BLACKBERRY FOR 3RD PARTY HANDSETS SUPPORTS A WIDE RANGE OF DEVICES ACROSS ALL OPERATING SYSTEMS

• BlackBerry Connect integrates seamlessly into the existing OS and applications to provide BlackBerry functionality– Launched with > 100 operators worldwide– Choose from > 45 devices with BlackBerry Connect– Over 25 devices launched with BlackBerry Connect in 2007– BlackBerry Connect v4.0 feature set launched Q1-07

• Plans announced for BlackBerry Application Suite– Installable software application suite for Windows Mobile 6.0 providing a

virtual BlackBerry experience

.net Corporate Application Servers

BlackBerry Infrastructure

BlackBerryEnterprise

ServerWith

BlackBerry Mobile Data

Service

Internet

Corporate Firewall

2G NetworksMobitexDataTAC

2.5G NetworksGSM/GPRS

iDENCDMA 2000 1XRTT

3G Networks

J2EE CorporateApplication Servers

BlackBerry Enterprise Server: Single behind-the-firewall infrastructure provides a centralized, secure link to all wireless networks and all wireless handhelds

BlackBerry Architecture – Enterprise (BES)

BES Features• Push Email• Wireless Email Reconciliation• End to End Security• Calendar• Remote Contacts & Tasks Sync *• Wireless IT Policies• Security Features to Manage Remote Devices• One BlackBerry Email + 10 Personal Email id’s

BlackBerry Internet Service

Internet

2G NetworksMobitexDataTAC

2.5G NetworksGSM/GPRS

iDENCDMA 2000 1XRTT

3G Networks

BlackBerry Architecture – Prosumer (BIS)

Email Providers:

Access to Microsoft Outlook, IBM Lotus Notes, MSN,

Hotmail, AOL, and POP3/ISP email accounts

BIS Features• Push Email• Wireless Email Reconciliation•One BlackBerry Email + 10 Personal Email id’s• No Attachment download limit(It is Possible in SonyEricsson and Windows Mobile devices)

BlackBerry Connect with NokiaBlackBerry Connect 2.1 and Maintenance Release

Available Now: 9300, 9500, 9300i, E50, E60, E61/E62, E70

Based on Symbian 9.1 and S60 3rd Edition, featuring: Push email supporting BlackBerry Enterprise Server and BlackBerry Internet

Service Wireless email reconciliation, 3DES encryption Remote Address Lookup Wireless Calendar Attachment Viewing formats: doc, ppt, xls, pdf, txt, html Enhanced IT policy, including:

• Set password, minimum password length• Max inactivity timeout, password age, password history• Password pattern checking, max password attempts

2.1 Maintenance Release

Available Now: E65, E61i

New features, in addition to BlackBerry Connect 2.1 features: Standalone Remote Address Lookup (RAL) application with full match details Installer improvements to provide more user feedback and activate

BlackBerry Connect client software after installation if the user desires Standalone settings application

BlackBerry Connect with NokiaBlackBerry Connect 4.0

Available Now: E90, E61i, E61 (PR 3 Firmware)

Release 1 features (in addition to BlackBerry Connect 2.1 MR) Wireless Enterprise Activation Wireless Calendar bulk load Wireless Contact sync Email Settings on device (out of office, filters, auto-signature etc) AES encryption GroupWise support PIN-to-PIN receive Additional IT Policies Attachment Viewer 4.0 with picture support

Release 2 features (pending OS/UI dependencies) PIN-to-PIN compose vCard support Improved folder management Sent Items sync Notes and Task sync MDS Browser Recipient auto-complete

BlackBerry Connect Installation ProcessContract Plan

Buy a BlackBerry Service Plan on your Postpaid account such that your SIM becomes BlackBerry Service Enabled

Sourcing FileDownload the BB Connect Client “.SIS” File from Nokia Web Site Note : Download appropriate BBC Client which is compatible to the Firmware version on

the device Check Firmware – “*#0000#” on the device home screen

Install FileDouble-click the .SIS file. You will be prompted to “Install the application on the phone”. Choose ‘Yes’On the Nokia device - “Install BlackBerry?”, choose “Yes”.Follow the instructions on the device to complete the installationYou will receive now notification on the Nokia device - “Installation Complete”

Activating Email AccountsGo To Vodafone web site www.Vodafone.blackberry.com and follow installation process stated at the site to activate your office and personal email account on to your mobile device.

Nokia BlackBerry Connect Client Downloadhttp://businesssoftware.nokia.com/blackberry_downloads.php

Ensure the ROM is compatible before selecting the client version

Select region and carrier as *Other

BlackBerry Connect Desktop

Release notes and user guides

Turning BlackBerry Service “On”

While at the home screen, choose the envelope icon (to bring up the "messaging" menu). Choose Options (using the button with the blue stripe) Choose Settings Choose E-mail, then BlackBerry. Change the option for BlackBerry service to

“On” by pressing the joystick Choose back and exit to homescreen

You should eventually see a new BlackBerry icon indicating that BlackBerry Connect is running on the device

FAQ:1) How does a Customer get BlackBerry Connect?

There are three ways for a Customer to obtain the BlackBerry Connect Client:a) from Carrier’s or Nokia/SonyE website for downloadb) on a CD in the boxc) pre-installed in the device extended ROM

There are two ways for a Customer to obtain the BlackBerry Connect Desktop software:a) from Carrier’s or Nokia/SonyE website for downloadb) on a CD in the box

2a) The device shows that BlackBerry Service is “Not Connected” and cannot be “Restarted”a) Confirm that the device is approved for BlackBerry Connectb) Confirm that the SIM provisioned with BlackBerry services by checking with your Carrierc) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on

2b) The device shows that BlackBerry Service is “Suspended by user”a) This can occur if the user chooses to Suspend service or when the radio has suspended service because of another application (i.e. Internet Browser)b) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on

FAQ: (cont.)3) I cannot send or receive email.

- Re-register device with BlackBerry network.- Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen- Check that there is a CMIME Service Book on the device- Ask your IT Admin whether there are any email server issues- Delete the CMIME Service Book* and re-provision you provisioned the device to your corporate BES account * Note: This will delete the

BlackBerry mailbox and all emails from the device

4) My calendar entries are not synchronized.- Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen

- Check that there is a CICAL Service Book on the device- Delete the CICAL Service Book*, re-provision the device against your corporate BES account and perform a Calendar Bulk-load- * Note: This will delete all BlackBerry calendar entries from the device.

5) Emails on my desktop are not deleted or synchronized with those on the handheld.- Go to BlackBerry Settings and check that

o wireless reconciliation is enabledo You have chosen to delete on – “Mailbox & Handheld”

6) What do the different icons means?- Please see slide – “BlackBerry Connect Connection Status and Icons”

7) What attachments formats are supported?- The BlackBerry Connect Attachment Viewer can be used to view the following attachment types –

o .DOC, .PPT, .XLS, .DOT, .HTM, .HTML, .TXT, .PDF, .ZIP and .WPD (BlackBerry Connect 2.1 and 4.0)o .BMP, .JPG, .GIF, .TIF and .PNG (BlackBerry Connect 4.0 only)

- Note that for Nokia devices, attachments cannot be downloaded to the device.- Before sending attachments to the device, it is compressed and some elements

(e.g. images) are left out

FAQ: (cont.)8) I cannot view images

- The BlackBerry Connect v2.1 Attachment Viewer does not support image viewing- For SonyE and Windows Mobile devices, you will need to download the image first

9) I cannot synchronize Contacts, Tasks or Note- BlackBerry Connect v2.1 does not support Contacts and Tasks sync- Contact, Task (WM only) and Notes (WM only) sync is support with BlackBerry Connect v4.0- Please refer to Feature Lists for more details

10) After installing the BBC client on my device, nothing happens- BlackBerry Connect must be activated after it is installed:

o For Nokia E-series: Main Menu > BlackBerry Folder > Settingso For Sony Ericsson: Control Panel > BlackBerryo For Windows Mobile: Start > Settings > System > BlackBerry

11) BlackBerry Connect is disconnected when surfing the Internet- On devices and networks that do not support multiple ‘PDP Contexts’ (Packet Data Protocol), only one data

connection is allowed. - In this case, BlackBerry Connect is disconnected and will re-connect after Internet application is closed.

12) File attachments between 30 – 60 KB cannot be downloaded or uploaded- This is a fault on the BES and BIS and will be corrected in future releases.- Only Sony Ericsson and Windows Mobile devices support native attachment download and upload

13) Does the BlackBerry Connect client work on any Sony Ericsson, Nokia or Windows Mobile device?- No, only authorized combinations of hardware-&-software will work.- For Customers, the carrier’s the website is the best source for this information- For Carrier CSO: Carrier Product Marketing

FAQ: (cont.)14) What are Service Books?

- Service Books are “certificates” that are required for the device and the BES and BIS to complete specific functions- The following Service Books are supported on BlackBerry Connect devices:

1) BlackBerry [ALP] - for Address Lookup

2) BlackBerry [CICAL] – for Calendar Sync

3) BlackBerry [CMIME] – for Email Sync

4) “joedoe@myemail.com” – for BIS Email Sync

With BlackBerry Connect v4.0, the following additional Service Books are supported (among others):

5) BlackBerry [Provisioning] – for OTA Enterprise Activation

6) BlackBerry [Sync] – for Contacts, Tasks and Notes Sync

7) BlackBerry [IPPP for BIBS] – for MDS BlackBerry Internet Browsing Service

8) BlackBerry [IPPP for 5-Click] – for BlackBerry Internet Service 5-Click Provisioning

- Click on the Service Books to see additional information on them.

- The BlackBerry [CMIME] and BIS Service Books contain additional details that effect whether -

(a) Wireless Synchronization is enabled or disabled

(b) How Conflicts to be handled

(c) Delete sync applies to the Handheld only or both Mailbox and Handheld

FAQ: (cont.)15) Is there a limit on the number BIS Service Books on the device

- Yes:

1) Windows Mobile supports only 3 BIS Service Books

2) Nokia and Sony Ericsson will support 10 BIS Service Books with BIS 2.1.

16) What is the maximum number of emails in the BlackBerry mailbox?- A maximum of between 500 and 600 emails can be received in the BlackBerry mailbox on the device.- After this occurs, the oldest emails will be removed from the device but not from the Email Server.

Review QuestionsName two features that make phone calls fast & easy on a BlackBerry Name/number, alphanumeric, smart, and speed dialing,

Bluetooth, speakerphone, VAD

What is the BlackBerry Internet Service? BIS connects to 10 email accounts, pushes email,

provides connection to web, etc.

Name the 5 steps to setting up your customer’s BIS account online Create acct, accept legal terms, PIN/IMEI, Username &

Password, Integrate or create email account

What’s unique about BlackBerry holsters? Internal magnet puts BlackBerry in standby, saves

battery life

Review QuestionsList two benefits of the BlackBerry Desktop Software Load apps, backup & restore, manage media, switch devices,

sync

Name two benefits of setting up BIS for your customer Fewer support calls, fewer returns, increased customer

satisfaction, increased referrals

How do you teach a customer how to use SureType®? Place a post-it note over the screen and have them type a few

phrases

What is a benefit of push email? Mail delivery is reliable and fast, better device battery life, etc.

What kinds of questions make good qualifying questions? Open-ended questions

Fun Siteswww.discoverblackberry.com BlackBerry device tutorials, tons of info, great

resources

www.rim.com – Research in Motion home pagewww.magmic.com – gameswww.tuneusin.com – ringtoneswww.plazmic.com – themeswww.crackberry.com – news & forumwww.blackberrycool.com – news & forum

These sites may not be authorized or approved for use by Research In Motion, so surf and download at your own risk.

Q&A

Thank Thank You!You!