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1www.aoca.org/?page=iFLEX

March 10-122 0 1 4

2014

New Orleans Convention Center and Hilton New Orleans Riverside Hotel

New Orleans.New Trends. New Friends.

http://www.aoca.org/iflex-2013

2 www.aoca.org/?page=iFLEX

iFLEX 2014 is your opportunity to: Hear from leading industry experts, sharing comprehensive knowledge of the latest trends, challenges and achievements.

View the latest and greatest equipment, services and products in the Exhibit Hall.

Network with your peers during dedicated social receptions.

Participate in the full-day Managing Your Business by the Numbers: An informative session for newcomers and veterans alike.

Experience the charming and welcoming locale, home to delicious food and exceptional jazz music!

INCREASE AWARENESS. MAKE NEW CONNECTIONS. STRENGTHEN RELATIONSHIPS.The 2014 International Fast Lube Expo (iFLEX) is sure to be one of the Automotive Oil Change Associations (AOCA) most exciting events yet, taking place March 10-12, 2014, in New Orleans, Louisiana!

Featuring 17 educational opportunities, AOCA celebrates this vibrant destination through this years theme: New Trends. New Friends. New Orleans. Join AOCA at the New Orleans Convention Center and Hilton New Orleans Riverside Hotel to take advantage of the valuable opportunities to learn, network, and be exposed to cutting-edge industry products that only iFLEX 2014 can offer.

http://www.aoca.org/iflex-2013

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IFLEX 2014 SCHEDULE OF EVENTSAOCA offers a wide variety of educational sessions from Inventory Management to Customer Service to Adding Services to Your Shop. Visit www.aoca.org/?iFLEX2014Education for full session information.

March 10-122 0 1 4

Sunday, March 9

9:00 am 4:00 pm Managing Your Business by the Numbers*

9:00 am 2:00 pm AOCA Board Meeting

4:00 pm 7:00 pm Registration Open

3:00 pm 6:00 pm Committee Meetings

Monday, March 10

7:00 am 5:00 pm Registration Open

9:00 am 10:15 am Confused about the Best Ways to Engage Your Employees?

The Products that Should Be in Your Fast Lubes Inventory

Marketing for the 21st Century: Driving Customers to Your Store

10:30 am 11:45 am Confused About the Best Ways to Engage Your Employees?

The Products that Should be in your Fast Lubes inventory

Marketing for the 21st Century: Driving Customers to Your Store

12:00 pm 1:15 pm Box Lunch Offered

12:15 pm 1:15 pm Annual Membership Meeting

1:30 pm 3:00 pm AOCA Talk Live

3:15 pm 4:30 pm Adding Brake Repair & Service to Your Business Plan

Tire Service: Increasing Sales and Profitability

Inventory Management: Understanding How Inventory Turnover Impacts Cash Flow

5:00 pm 6:30 pm Presidents Welcome Reception Sponsored by: Federated Insurance

Tuesday, March 11

7:00 am 5:00 pm Registration Open

8:30 am 9:00 am Continental Breakfast

9:00 am 10:15 am Adding Brake Repair & Service to Your Business Plan

Tire Service: Increasing Sales and Profitability

Inventory Management: Understanding How Inventory Turnover Impacts Cash Flow

10:30 am 12:00 pm Keynote Presentation: What If...? Mike Rayburn

12:00 pm 5:30 pm Exhibit Hall Open

12:30 pm 2:00 pm Lunch Available in Exhibit Hall

2:00 pm 4:00 pm Demo Areas Inside Exhibit Hall

2:00 pm 4:00 pm Networking Areas Inside Exhibit Hall

4:00 pm 5:30 pm Exhibit Hall Networking Reception

Wednesday, March 12

7:00 am 12:00 pm Registration Open

8:00 am 9:00 am Continental Breakfast

8:00 am 8:45 am Associate Member Meeting

9:00 am 10:15 am Keeping Your Customers for Life: The Value of Lifetime Customers to Your Bottom Line

Money in Your Pocket! Get into the Safety Game and Create a Risk Management Culture for Your Business

The Driving Forces in Oil Today

10:30 am 3:00 pm Exhibit Hall Open

11:30 am 1:30 pm Lunch Available in Exhibit Hall

11:00 am 2:00 pm Networking Areas Inside Exhibit Hall

11:00 am 2:00 pm Demo Areas Inside Exhibit Hall

Managing Your Business by the Numbers

Rick Price, FastLube, Inc. and Howie Lowen, Integrated Services, Inc.

For both newcomers and veterans of AOCA or the fast-lube industry, this full-

day session will offer a great way to learn about best practices and keys

to success. Even owners of existing facilities will be able to learn from

successful industry professionals Rick Price, past AOCA board member and owner of

Flagship FastLube in Wahiawa, Hawaii; and consultant Howie

Loewen of Integrated Services Inc. Price and Loewen will share

their expertise and insights in an intensive, information-packed session

that promises to be well worth the earlyarrival.

*Pre-registration and additional fee required.

Member: $200; Non-Member: $300

http://www.aoca.org/iflex-2013

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SESSION INFORMATIONConfused about the Best Ways to Engage Your Employees?John Schaefer, Schaefer Recognition Group

Many traditional forms of recognition and compensation are not working and executives want to know why. It used to be easy; recognition was all about logoed, trophy-value awards that were custom-made to carry a lasting company message to predominantly Baby Boomer employees. Currently, there are four distinct generations in the work force and the Millennials are demanding very different approaches to recognition and compensation or at least thats how it appears! Todays employees need to be regularly engaged by a team of leaders they trust, believe and are excited to follow. Its a training challenge that requires engaging your managers first.

Marketing for the 21st Century: Driving Customers to YourStore Karn Jilek and Kirsten Jensen, Onsharp Inc.

This session will take a deep dive into three social media channels and how they can be maximized on a fast lube operators limited budget. The session will be packed with examples and easy-to-follow checklists for implementing social media in your market.

Adding Brake Repair & Service to Your Business PlanMike Morton, Federal Mogul Corporation

The requirements of servicing brakes and brake repair in todays market will be discussed in this session. Topics will include equipment needed as well as where to find technicians and affordable training for them.

Tire Service: Increasing Sales and ProfitabilityDoug Lee, Myers Tire Supply

Myers Tire Supply will help you to add tire services to your shop by detailing the equipment and supplies you will need, the space the services require, the cost estimates of this process and what contingency plans should be in place when challenges arise.

Inventory Management: Understanding How Inventory Turnover Impacts Cash FlowHowie Loewen, Integrated Services Inc.

The purpose of inventory management is to know what products you have on hand, where they are in use and how much is being sold. This type of real-time data is essential to running a successful lube shop. It is the accuracy of this data that drives the success of your inventory process. Even with the most comprehensive inventory management system, if the data isnt accurate, your inventory control is compromised. This session discusses how evaluating and ultimately changing your inventory control system and process could save you time and money.

Keeping Your Customers for Life: The Value of Lifetime Customers to Your Bottom LineRichard Jon Bell, Six Star Solutions

This session is designed to look at the lifetime value of a customer and how it affects the bottom line. Topics addressed include: fostering a positive customer service culture; who are the best companies out there delivering excellent customer service, and why are they so good at it; delivering Wow to your customers through service; embracing and driving change to have an organizational culture that encourages engaged employees who are passionate about your business; and how to prevent bad events from going viral in todays social media frenzy.

All images courtesy of the New Orleans Metropolitan Convention & Visitors Bureau

Check the AOCA website for the most up-to-date session information.

www.aoca.org

http://www.aoca.org/iflex-2013

In his hilarious, musically amazing, motivational keynote, What If...?, Mike Rayburn does what no other presenter can do. Not only is Mike a world-class guitarist and stand-up comedian, he is an authority on personal development and human potential. In this energetic presentation, Mike uses his guitar and comedy to teach three simple, powerful tools attendees can use immediately and forever to access their unrealized potential, to look at old things in a new way, and to leap beyond their perceived limitations. These are the tools which took Mike from playing for seven people in a bar in Virginia to standing ovations at Carnegie Hall. They work. For anyone. And everyone. Always.

Mike Rayburn is a captivating keynote artist with a presentation completely unlike any youve ever seen! Having been called the Worlds Funniest Guitar Virtuoso, Mike uses his astounding guitar creations, uproarious songs, and veteran presentation skills to encourage, challenge and inspire his audiences to leap beyond their perceived limitations. Mike draws from a wealth of life experience as an adventurer, business owner, comedian, world-class guitarist, author, philanthropist, husband and father to deliver a presentation that is motivational, hilarious and musically amazing!