New Media / Web 2.0Emergence in Government

Communications and Incident Command

What Is FEMA Doing?

What Is FEMA Doing?

Started with YouTube to tell complex stories

Using Twitter to educate, customer service, promote issues, track trends

Developing “blog” that acts as bridge between static official information and third party information. Also acts as “News Room” and value-added content that gives voice to employees.

Developing widgets, RSS feeds and other content for others to promote our message.

Retooling multimedia capabilities on fema.gov to mirror web 2.0

What Is FEMA doing?

Effective Communications

With Federal, State and Local Partners

Hurricane Ike

Kentucky Emergency Response

Washington floods

Administration Transition

Youtube

Twitter updates

Situational awareness

Blogger Roundtable

Twitter Media Conference

Disaster –specific Widgets / RSS Data