new may2005 chirag · - an e-governance bulletin from gujarat informatics ltd. page 1 of 15 •...

- An e-Governance Bulletin from GUJARAT INFORMATICS LTD.

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• Preface

• Agenda

• What is Open Standard

• Open Source software

• Adoption by Govt.

Worldwide

• Open Standards for Govt.

• Model based on Open

Standard

• Standard Trend

• Open Standard Category

• Open Standard Vs Open

Source

• Benefits of Open

Standard

Vol. 3 | No. 6 May 2005

Editorial Team

Neeta Shah Prashant Shah

PPPRRREEEFFFAAACCCEEE Despite various e-Governance initiatives taken by Government all over the world, there are limitations to collaborate, share information and solve problems. The good news is that software designed with Open Standards can liberate users from the hostage experience by enabling information sharing and collaboration within and between organizations and individuals. A move to open source and away from proprietary information management systems will help to avoid steep maintenance fees and increase the longevity of data. It is thus essential to increasingly follow open standards in development of applications. This e-Governance Bulletin is dedicated to share the relevant information from the same.

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What is Open Standards?

Adoption by Governments worldwide

Significance Model for e-Government

E-Governance through Open Standards

Open standards Category

Open Standards Vs Open Source

Benefits of Open Standards

Courtesy By Shri Harish Grama

IBM Shri Surendra Gupta

TCS


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Agreed-upon, published specifications that detail how to make or do something

In Software,

interfaces or formats that are openly documented

And have been accepted in the industry through either a formal or de facto process

J2EE,.NET etc

Web Services

HTML

XML

� Initiator � Core group � Standards body� Initiator � Core group � Standards body

Standards evolve and move through a maturing process driven by pragmatism, speed to market and efficiency

SSStttaaannndddaaarrrdddsss sssiiimmmpppllliiifffyyy ttthhheee rrruuullleeesss aaannnddd dddrrriiivvveee

It is only by adopting common standards that an industry achieves uncommon things


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FFFiiivvveee HHHiiissstttooorrriiicccaaalll CCCyyycccllleeesss………...

Irruption

Innovation

The Industrial Revolution

Age of Steam and Railways

Age of Steel, Electricityand Heavy Engineering

Age of Oil, Automobilesand Mass Production

Age of Information and Telecommunications

Frenzy Synergy

DeploymentMaturity

Panic1797

Depression1893

Crash1929

Dot.comCollapse

• Formation of Mfg. industry• Repeal of Corn Laws opening

trade

• Joint stock companies • Industry exploits economies

of scale

Current period ofInstitutional Adjustment

• Separation of savings, investment banks

• SEC

• Build-out of Interstate highways

• IMF, World Bank, BIS

1

2

3

4

5

Panic1847

1771

1829

1875

1908

1971

1873

1920

1974

1829

CrashCrash

“““IIIttt iiisss nnnooottt aaabbbooouuuttt FFFrrreeeeee”””

It is not about Free. It's about Freedom. The freedom to collaborate. The freedom to innovate

Open source gives more people access to the building blocks of innovation, enabling diverse perspectives and influences to be integrated into the creative process


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Philosophy

Based on the principle of “Openness”

Anyone can freely view, copy, modify and distribute the program source code

Development Methodology

Community Cooperation

Coding carried out by volunteers

Informal communication

More Secure

Support by large organizations make it easier for transition and usage of open standards and source

Open Source is a good approach to develop Open Standards

Software whose source code is published and made available to the public

Often built by community

Redistribution rights

May be a reference implementation of an open specification


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Belgian

Federal Government implemented“Network of Portals”: Web Based e-

procurement system to replace paper based acquisitions procedures.

AustraliaTax Office appointed a panel of ten contracted

suppliers was formed to directly service government agencies that choose to adopt Linu

United KingdomGovernment Gateway – By 2005, all UK

government departments expected to offer services electronically

USAMassachusetts’ Executive Office created

MassCARES, web based system, to coordinate the flow of information among the many

agencies.

BrazilCommitted $2 billion worth in software every year to replace Windows with Linux in 300,000

federal computers

SwedenSwedish agency released a feasibility study to

promote OSS in public administrations

DenmarkThe ministry of finance has implemented an

open source project to simplify data exchange between systems. System uses Jboss & Linux

IndiaDepartment of Company Affairs creating web

based portal for offering services online

…Increasingly governments worldwide are adopting open standards and open source

Integration with other States/Departments Business NeedOpen Standards Solution

Integration with other States/Departments Business NeedOpen Standards Solution


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Changing expectations of citizens & businesses, employees & other

governments

Balancing demands of safety and privacy

Sustained budget & resource pressures

Collaboration across governments & w/partners,

managing skills shortages

Flexibility: Support the ability of a government to respond quickly and at a minimal cost

Choice: Without any vendor lock-in, data & services can be made available to citizens

Interoperability:Provides essential framework fordelivering services across departments, states and even nations

Government Challenges Benefits of Open Standards

E-Readiness: A Mandatory Process

E-Readiness Competitiveness Competitiveness Investments

Investments Business Activities


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INFRASTRUCTURE

Security /Privacy

SystemsManagement

Audit /Logging

DirectoryServices Network Hardware

SystemsOperatingSystems

ApplicationSupport Sys

CitizensEm

ployeesPrivate Sector

Governm

ents

ExternalSystemsExternalSystemsExternalSystems

InternetKiosk

InternetKiosk

TelephonyTelephony

FormsForms

WirelessWireless

e-MailLetters

FaxBrochures

Face to FaceFace to Face

Information Mgmt•Analysis / Mining•Search of Structured& unstructured data

Information Mgmt•Analysis / Mining•Search of Structured& unstructured data

IntelligenceEnterprise

Content Mgmt•Document•Rich Media•Web Content

Content Mgmt•Document•Rich Media•Web Content

PortalFramework

ContactCenterContactCenter

MailDocs

Imaging

MailDocs

Imaging

e-Servicese-Services

Authenti-cation

Authenti-cation

EnterpriseServiceDelivery

emailemail

GO

VERN

MEN

TAL SYSTEM

S

PublicSector

BUSIN

ESS SYSTEMS

PrivateSector

Integration &Connectivity Svcs.

•Workflow•Web Services•Publish / Subscribe•Transform / Routing

Integration &Connectivity Svcs.

•Workflow•Web Services•Publish / Subscribe•Transform / Routing

Collab.ServicesCollab.

Services

Presen-tation

Logic

Presen-tation

Logic

Person-alization

Custom-ization

Enrollment /Registration

Services

Payment &CollectionServices

Business Support Services(HR, ERP, etc.)

Enterprise ApplicationsServices & Business

LogicProcesses

BusinessLogicProcesses

Adaptor

InternalA

pplicationServices

ExternalizedCoordination

Services

Adaptor

InternalA

pplicationServices

ExternalizedCoordination

Services


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Local Departmental Other Public

Channels

Central Infrastructure

Citizen & Businesses

Government Bodies

Private Sector Portals

Government portal Local

Authority Portals

Multiple Access Channels

Users

Ope

n St

anda

rds

Se

cure

and

trus

ted

envi

ronm

ent

Portals

Government Gateway


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Standards are owned and controlled by the public sector, but are not freely available

Example: Cryptography

Details of standards are available to all; no single firm has control over how they evolve; no charge for their use

Examples: TCP/IP, HTML, XML

Technology may be standard, but details are not made available beyond the firm

Details of standards are made available to all; but owner has control over how the standard evolves and may charge for use. Examples: Palm O/S

Closed Open P U B L I C

P R I V A T E

Con t r o l

Technology

Example: Landmark Graphics


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Category Current Standards

Internet HTTP/S, HTML, J2EE, SOAP, WSDL, UDDI,

W3C

Integration with States

/Businesses

XML, ebXML, Data definitions for

Government Info

Messaging JMS, GoI Gateways

Forms Xforms (PDF/XDF in MCA21 Project now)

Data Security IT Act 2000 Standards

Mail Protocols SMTP, POP3, IMAP

Workflow XPDL, BPEL4WS

Databases ORDBMS

Directory LDAP

Wireless WAP, 802.11

Networking TCP/IP (IPv4 / IPv6)

…International Open Standards


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Type Pros Cons

Implementation of Openly

available specifications

Unable to change software;

only customize

Value Added Services e.g.

fail-over, load balancing

Expensive software

Assured technical support

Feature rich software

Open Standard

Secure, Mission mode

software

Implementation of Openly

available specifications

Uncertain technical support

Full source code available Missing software features

(possible)

Free software Uncertain software upgrades

Open Source

Freedom to modify software


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e-Government

Technology Management

Resource Management

Program Management

Knowledge Management

Procurement Management

Reform Management

Expectation Management

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Government at Citizens’ doorsteps

Improve governmental process

o Simplified and transparent processes

o Sharing of documents

o Enhanced compliance

o Reduced cost of compliance

Enhance efficiency

Reduced cost of governance


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Reusability

o Applications

o Customisations

Easier integration

o Process Integration

o Data/Document Exchange

Shared IT infrastructure

o Data Network

o Data Centre / Disaster Recovery Centre

o Enterprise System Management

o Shared servers

o IT Security Infrastructure

o Common Gateways

o Citizen/Business Facing Infrastructure

Reduced cost

o Cost effective Open systems

o Skills availability

o Shared resources

Flexible Financial Model

Faster implementations

Ensuring data security

o Scientific scrutiny

o No backdoors/trapdoors

Specialised devices/solutions

o Counter Workstations

o Hand held devices


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Gujarat Informatics Limited, a nodal agency of Government of Gujarat for promotion of

Information technology in the state of Gujarat. Gil had organized a seminar on “Career with

BPOs” on May 28, 2005 at Ahmedabad Management Association, Vastrapur. This Seminar got the

tremendous response from the young generation. H T Parekh Convention Hall at AMA was full and

there were no seats vacant.

Shri Vagmin Buch, Additional Secretary, Science & Technology Dept. of Government of

Gujarat, while giving his opening remarks stated that BPO did not mean only Call Centers. There

were different verticals in BPO sector having voice based and non-voice based services. He

informed that there were about 35 BPO Units operating in the state of Gujarat. At the seminar, 10

BPO Companies operating in the mega city of Ahmedabad made their presentation about their

activities and invited the youth of Gujarat to look at BPO Sector which has a great potential for

employment. There BPO companies included the units like Azure Technologies, I Call India, Motif

Inc, Contech BPO, QX, Saral Software, Shivam Infonet, Manubhai & co., operating from

Ahmedabad and units like Effective Teleservices, iServe Systems etc., Operating in Infocity at

Gandhinagar.

The youth present in the seminar were impressed to note that these BPO companies are

operating in different verticals like HealthCare BPO, Medical Transcription, Tax Return

Processing, Insurance Claim, Voice Based and non-Voice based Call centers. BPO companies like

Azure Technologies announced that they Require about 150-200 people immediately for their

operation and Effective Teleservices – a BPO Company from Gandhinagar require about 200 people

in next 3-6 months. Many of Units informed that they are willing to provide necessary training for

making them employable in BPO sector.

The seminar brought home the message that the BPO sector which is growing at fast rate in

Gujarat provides a lot of employment opportunities to the youth of Gujarat.

CCCAAARRREEEEEERRR WWWIIITTTHHH BBBPPPOOO


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Web Corner

Gujarat Informatics Limited Website

http://www.gil.gujarat.gov.in

http://www.howstuffworks.com

Please look out for this section for URLs of Government websites

For electronic subscription to the bulletin, please email us with your email address at:

[email protected]

or visit us at:

www.gujaratinformatics.com

Contact Address: Gujarat Informatics Ltd.

Block No. 1, 8th Floor, Udyog Bhavan,

Gandhinagar – 382017 Phone: 079 – 23256022 Fax: 079 – 23238925

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