new journey program for engineers (for presentation)
TRANSCRIPT
BUILDING ENGINEER
101a New Journey Program
for Engineers
Rockwell Property Management
Rockwell is rapidly expanding. We are now venturing into both vertical and horizontal developments, constructing high-rise and mid-rise towers, and catering to not only high-end, but also to broader market that expects us to deliver the Rockwell brand we are known for.
In anticipation of a number of properties we will manage in the near future, we need to have a pool of talent, particularly building engineers.
Knowing that we hire engineers with different backgrounds –experienced and recent board passers alike– we need to have a standard material that will provide generalized learning and with an ultimate goal to protect the Rockwell brand.
We aim to STRIKE happiness and success to all.
VISION
To
VISIONTo have the best people who can deliver world-class service to our stakeholders
and to our residents
MISSIONTo provide the newly hired Building
Engineers a broader range of knowledge and information, strengthen
their competitiveness through a standard on-boarding program
OBJECTIVESTo standardize the on-boarding
program for newly hired engineers
To design a curriculum with corresponding metrics to measure the
performance and understanding of the items involved in the program
To fast track the readiness of Building Engineers to go on solo duty
To complement the technical skills of engineers from the very beginning prior to
being exposed to unit concerns
It is an On-Boarding Program for newly hired Building Engineers. This is a step-by-step approach in a span of 4 weeks, wherein the newly hired Building Engineer will be engaged in thorough discussions and learnings through various methodologies concerning the roles and responsibilities of a Building Engineer. Through this program, we can fully develop our people and conduct the necessary preparations before the engineer takes on a solo duty. Using this program, we will focus mainly on four things:
Company and Organization
Business Operations
Building Systems and Processes Learning and Applications
BUILDING ENGINEER 101
ON-BOARDING OVERVIEWAdministrative Technical Period Point Person
Orientation and Courtesy callTable of OrganizationPMO TourInterdependenciesIntroduction to Internal Policies & ProceduresGoal Setting
Engineering Administrationand Operations WEEK 1 BM/FM
Overview of Operation
Building Systems / WalkthroughElectrical SystemPotable SystemFire / FDAS / CCTVCooling SystemLiftSTP
WEEK 2 Brand Champion
Reportorial RequirementsSystems and SoftwaresReports
Lessons LearnedT.A.P.E. MethodProject Tour w/in Rockwell Center and Greater RockwellExamination
WEEK 3 TL / Sr. BE
EvaluationCulminating Activity
ERP WEEK 4 TL / Sr. BE
ON-BOARDING DETAILSDay Thrust Topic Objective Point Person
1 Orientation to RPMC Team
Endorsement to BM
To make the new hire feel the spirit of being a member of the
Rockwell Team
HRBP
Courtesy call with Team Head
BM
Introduction to the Team
Organizational OrientationRLC, RPMC, Buildings, Board of Trustees
Briefing on Lopez Values & Rockwell Mission & Vision
Review & Debriefing
2
Introduction to the
Workplace & Environment
Access Card issuance
To provide a warm feel to the new hires from the rest of the Team and be exposed to his
working environment
TLIntroduction to the entire Team (including the Service Providers)
Endorsement to FM & AFM
Building familiarization & walkthrough FM / AFM
Review & Debriefing FM / AFM
3Internal
Policies and Procedures
Endorsement to FOS and Admin Team
To know the basic Rules and Regulations of the Building, have
an understanding of the documentation involved in
property management, and gain the right attitude towards work
TL / Sr. BE
Briefing on House Rules and RegulationsFOS / TL
Business Protocols Overview
Process of overtime filing(manual and sharepoint) TL / Sr. BEPaper Works and Checklists
Review & Debriefing FOS / TL
Day 3-5Building Systems - Training and Seminar
ON-BOARDING DETAILSDay Thrust Topic Objective Point Person
4
Unit Renovations and Fit-Out
Works
Familiarization with the Construction Guidelines
To know the process of unit renovation, be able to review
renovation plan, be exposed with third party contractor, conduct
actual inspections and know the basic Building Codes and
Standards
TL / Sr. BE
Briefing of Fit-out documents
1. Reviewing of plans
2. Submittals and requirements
3. IRs and Completion Reports
4. Bond Refund Process
Review & Debriefing
5
Inter-dependencies
and Goal Setting
Orientation to different Functional Teams, responsibilities, and relation
To know the roles and responsibilities of each directly
related functional team.To know his insights and
discernment of his job and to give his goals for the whole year
prior to his solo duty
BM / ABM
PMS (Setting of Goals and Objectives)
BMReview & Debriefing
6 Shadow and Simulation
Shadowing with the Saturday Duty Officer To get a feel on how he finds things so far and to know the level of his appreciation of the
job, organization and the company
DO
Recap of Days 1 - 5 BM/FM
Dialogue BM
Day 3-5Building Systems - Training and Seminar
ON-BOARDING DETAILSDay Thrust Topic Objective Point Person
7
Trainings and Seminars: Electrical System
Presentations To know the operations of Genset, Transformer,
Switchgears and equipment involved in Electrical System of
the building. Know the procedures of preventive
maintenance and be able to make assessments on
equipment failures.
Brand Champion
Equipment Overview, Functions, and Troubleshooting
Idiot Proofing and SPEED
Walkthrough
Review & Debriefing
8
Trainings and Seminars: Potable
Water System
PresentationsTo get familiarized with the
operations of Pumps, PRVs, tanks, and valves involved in Potable Water System of the
building. Know the procedures of preventive maintenance and to
identify source of system failure.
Brand Champion
Equipment Overview, Functions, and Troubleshooting
Idiot Proofing and SPEED
Walkthrough
Review & Debriefing
9
Trainings and Seminars:
Fire Suppression
System, FDAS and
CCTV
PresentationsTo upgrade his understanding about the operations of Fire
pumps, gate valves and sprinklers.
To be exposed with fire detectors, and have an overview
of the CCTV system
Brand Champion
Equipment Overview, Functions, and Troubleshooting
Idiot Proofing and SPEED
Walkthrough
Review & Debriefing
Day Thrust Topic Objective Point Person
10
Trainings and Seminars:
Cooling and Lift System
PresentationsTo learn the cooling system of
the building.To add up to his knowledge the manual control of elevators and
to know the procedures of preventive maintenance and
make a system failure assessment.
Brand Champion
Equipment Overview, Functions, and Troubleshooting
Idiot Proofing and SPEED
Walkthrough
Examination and Evaluation
Review & Debriefing
11Trainings and
Seminars: STP
PresentationsTo gain broader knowledge
about the process and operations of Sewage Treatment
Plant. Know the procedures of preventive maintenance and to
identify source of system failure.
Brand Champion
Equipment Overview, Functions, and Troubleshooting
Idiot Proofing and SPEED
Walkthrough
Review & Debriefing.
12 Task Management
Engineering Daily Coordination Meeting (EDCM) To get a first hand experience on
task management and delegation, and build rapport with
the team and residents.
TL
Shadow with Sr. BESr. BE
Customer Handling and Customer Service
Recap for Day 7-11 AFM/TL
ON-BOARDING DETAILS
Day Thrust Topic Objective Point Person
13
Presentation of
Experienced Situations
Situations such as the ff:
To be exposed with possible scenarios he may experience and
get his intuition, ideas and reactions on how to deal with
these scenarios.
AFM / ABM
1. Power Interruption
2. Pipe Bursting / Water Leak / Backflow / Flooding
3. Encountering Irate Residents
4. Administrative concerns (during solo duty)
14 TAPEMethod
Review of Cited Situations / Scenarios
To have a clear alignment of his intuition and reaction to the standard practice guided by
TAPE Method.
TL / Sr. BE
Review of Intuitions and Reactions
Discussion of Applied Actions
Comparison and Evaluation
Detailed Explanation of TAPE Method
Review and Debriefing
15 Tour
Properties within Rockwell CenterTo have a comparative idea with
the building systems of other Rockwell properties
ABM / AFMProperties in Greater Rockwell
Review & Debriefing
ON-BOARDING DETAILS
Day Thrust Topic Objective Point Person
16
Duty Officership and Weekly Ops Report
Briefing on Duty Officership
To know the roles and responsibilities of being a duty
officer, be exposed to DOR and be involved in the creation of the
Weekly Ops Report
BM / TL / Sr. BE
1. Roles and Responsibilities
2. Preparation for Duty Officer Report
Preparation of Weekly Ops Report
Review & Debriefing
17
Business Operations: IFCA and
Billing
IFCA Overview
To extend his knowledge about the other responsibilities of a building engineer particularly
accounting-related matters. To know the functions and use of
IFCA and have a hands-on experience with the system.
TL / Sr. BEFOS / Acct.
Assoc.
1. Billing Tutorial
2. Job Orders and Requests
3. Uploading of Utilities
4. Hands-on Training in IFCA
Familiarization with other Billing-related documents
1. Hands on Meter Reading of Utilities
2. Master file of Meter Readings
3. Memos, Reversals, SOA
Review & Debriefing
18 Examination
Written Examinations To measure and evaluate his level of appreciation and
understanding of the contents presented and discussed from
Week 1 to 3.
Sr. BE 1. Technical: Systems and Ops
2. Administrative: Ops and Procedures
Review & Debriefing TL
ON-BOARDING DETAILS
Day 3-5Building Systems - Training and Seminar
Day Thrust Topic Objective Point Person
19Trainings and
Seminars: ERP
Elevator Mantrap Rescue Procedure To know the function and responsibility of the BE and each member of the team in
responding to different emergency situations. To have an actual application of these ERPs with the participation of
each team.
TL / Sr. BE
Power Interruption Response Procedure
Application of Identified ERPs
Review & Debriefing
20Trainings and
Seminars: ERP
Fire Emergency Procedure
To know the common ground rules on how to respond and
act during calamities and unexpected situations
TL / Sr. BE
Earthquake and Typhoon
Theft, Bomb Threat and Medical Emergencies
Flooding and Pipe Burst
Review & Debriefing
21-23 Project Management
Creating a project proposal for building improvement To develop his initiative and
drive in contributing better ideas for the improvement of
the building.
Jr. BEProject presentation to the team
Project evaluation and Approval BM & FM
Project Implementation Jr. BE
24 Evaluation
One on one with the Facilities ManagerTo evaluate his understanding about the items involved in this curriculum – both engineering and admin matters - and have
an assessment of his performance throughout the
on-boarding period
FM
One on one with the Building Manager BM
ON-BOARDING DETAILS
ON-BOARDING OVERVIEWAdministrative Technical EXPECTED OUTPUT
Orientation and Courtesy CallTable of OrganizationPMO Site TourInterdependencies with other TeamsIntroduction to Internal Policies & ProceduresGoal Setting
Engineering Administrationand Operations
Job Description based on New Hire’s
Point of View
Overview of Operation
Building Systems / WalkthroughElectrical SystemPotable SystemFire / FDAS / CCTVCooling SystemLiftSTP
Engineering Daily Coordination Meeting
Reportorial RequirementsSystems and SoftwaresReports
Lessons LearnedT.A.P.E. MethodProject Tour w/in Rockwell Center and Greater RockwellExamination
Written Examination
EvaluationCulminating Activity
ERP Project Management
This program is equipped with characteristics that aim to STRIKE a big difference to our newly hire Building Engineers and to our organization.
S T R I K ENew Journey Program
Structured
It is a more improved version of on-boarding program that focuses on building a strong foundation of knowledge, behavior, and relationship.
Time BoundThere is a timetable wherein specific objectives are designated to be achieved. Through this, we can keep track of the learning pace of new hires.
Review and DebriefingThere is an everyday assessment to measure the level of understanding and appreciation of the new hires, and at the same time will yield a collaborative relationship between him and the management.
InvolvingThe salient point is the active involvement of everyone especially the upper management. Through a courtesy call to our Team Heads and having point persons, the new hires will immediately feel the warmth of Rockwell from the very beginning and all throughout this program.
Kick-starterA culminating activity is embodied in this program that will develop and improve the new hire’s initiative and gauge how much he is acculturate to the Rockwell culture.
EclecticIt is not function centric and task-oriented in terms of collaboration. Inputs of people on-board are always taken into consideration, and interdependencies amongst the team will be established.
Ivan Joseph PelaezRegistered Electrical Engineer
“It is really challenging for me to be involved in this project and at the same time, I feel extremely happy because it is a privilege for me to share something that everyone can benefit from. With the help from our superiors and different people-- we were able to come up with a much better output. In doing so, we were also refreshed on how we started as Building Engineers when we were still the “new ones” and reminded us of how much we have gone today.
In addition, working on this exercise also made me realized that we still have room for improvement and we should continue to strive harder for excellence. This is an experience that I won’t forget for the rest of my life, and one reason why I would hold my head up high and take pride in my work.”
Mark Louwie BonifacioRegistered Electrical Engineer
“In the process of making this program, there are significant things I have realized. First, everyone can make a difference. We are privileged that we have been given the chance to be part of putting together this project. It served as an avenue for us to share our thoughts, ideas, and experiences, and to integrate them to the program.
Secondly, no man is an island. We will not be able to produce this output without the help and support from our superiors and colleagues. We need the help of other people who have more experience and knowledge. This is a product of the combined ideas and experiences of different people. Indeed, it was one most remarkable and life-changing experiences I had.”
Behind the Scene
Thank you.