Global-Mark P/L Learn and Practice

Management Document G-152

Title: Understanding Management Systems based on ISO9001

Type of Document: Program Information Brochure

This document is external

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Document Information and Revision History

Document Number G-152

Original Author(s) Herve Michoux

Current Revision Author(s) Maria Michoux

Revision History

Revision Date Author(s) Notes

1 13/05/2005 Herve Michoux Original Release

2 15/02/2008 Herve Michoux Updated format to either ½ or full day

3 11/06/2009 Alex McQualter Update fees

4 14/11/2011 Vanessa Mostyn Updated fees

5 31/07/2012 Vanessa Mostyn Updated Assessment Methods, Course overview and UoCs

6 06/11/2012 Vanessa Mostyn Updated ISO 9001 references to ISO 9001:2008

7 08/10/2013 Jodie Jordan New Template

8 10/02/2014 Meilyn Michoux Proof Reading, Exemplar Global

9 22/04/2014 Maria Michoux Updated fees

10 26/4/2016 Cassandra Burgin Updated Standard

11 27/09/2016 Shamnika Karki/Maria Michoux

Removed word RABQSA/Updated fees to include new Standard

12 9/11/2017 Cassandra Burgin Updated course codes and names

13 25/11/2019 Shamnika Karki Update to fees and detailed delivery information

Table of Contents

1 Why do we have this document .......................................................................... 32 Overview ..................................................................................................... 33 Objectives ................................................................................................... 44 Workshop fees .............................................................................................. 45 Assessment method ........................................................................................ 56 Additional support ......................................................................................... 57 Bookings, cancellations and more information ........................................................ 5

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1 WHY DO WE HAVE THIS DOCUMENT This document describes the educational workshop offered by Global-Mark Pty Ltd to clients seeking to learn about how to comply with or work within the framework of ISO9001. This document is subject to change without notice. The latest version is on our web site: www.Global-Mark.com.au.

2 OVERVIEW ISO9001 is the super-star of all compliance programs. Since its release in the 1980’s ISO9001 has become the most used and published standard in the world. It has been accepted and adopted as is by most industrialized countries in the world and is very much a passport to trade.

ISO9001 is often used as a supply management tool, where purchasers seek to have confidence in their supplier or potential supplier’s ability to deliver quality. This in turn saves the purchaser and the supplier from having time consuming and expensive second party audits.

Given that ISO9001 was the management system standard to achieve international acceptance, many of the new compliance programs (ISO14001 for example) are based on the principles and structure of ISO9001.

The course covers the following module:

� Understanding Management Systems based on ISO9001 - 1 day (Exemplar Global-QM)

Program summary card

Issue Program rules/comments

Relevant compliance standard (s)

ISO9001

Target audience Any company (private, public listed, not for profit or government)

Global-Mark output document

Certificate of Achievement Exemplar Global-QM

Other Global-Mark output document

Workshop notes, handouts, and exercises

Certificate validity period

NA

Who should attend Managing Director, General Manager, Systems or Quality Manager, Coordinators or Supervisors

How many people per firm should attend

Generally 1 or 2 should be sufficient, however large firms may prefer to run an in-house workshop for their supervisors and managers

What material should I bring to the course

A copy of ISO9001

Workshop pre-requisites � Nil

Other details

Course assessment required?

ü

Real trial event (under supervision) is included in the course

No

Group size limits 12 participants

Course duration 1 day

Delivery Mode face-to-face

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3 OBJECTIVES At the end of the course you will have a good understanding of:

� ISO9001 background and history

� ISO9001 Principles and requirements

� Quality definitions

� Process management issues

� The requirements of the ISO9001 standard and its structure

� Documentation needed to run a management system

� Tools for continuous improvements

This Global-Mark workshop can be run in house: this provides organisations and managers the opportunity to adapt the questions (and to an extent the exercises) to their conditions and needs. Global-Mark cannot provide any specific advice, but will answer questions based on its experience and knowledge of the requirements.

4 WORKSHOP FEES In-house Course

The workshop can be run in-house for a fee of $4,000 including GST (up to 12 attendees), 1-day format.

To run the course we will need:

� A training room (U-shape set-up is preferred)

� Whiteboard

� Projector screen

Public Courses (1 Day format)

The workshop fees, which are payable in advance of the course, are:

� Single participant: $800 incl GST

� 2 or more participants: 10% Discount

Typically the courses are run from 9:00am to 4:30pm, with 15-minute breaks at 10:30am for

Morning Tea, and 2:30pm for Afternoon Tea. A 40-minute lunch break has also been planned.

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5 ASSESSMENT METHOD The assessment methods will include, student assessments based on written questions and work examples, assessor and peer observations of role-plays.

The assessment sections are clearly marked in the workbooks and students will be notified during the class.

6 ADDITIONAL SUPPORT Students are encouraged to notify Learning Solutions of any language, literacy and numeracy skills support requirement and disability support requirements during the application process so that any reasonable adjustments can be made.

Our presenters remain available for up to 6 weeks after the course, by telephone or email.

7 BOOKINGS, CANCELLATIONS AND MORE INFORMATION To make a booking, please complete a Student Enrolment Form, and return it to our office by email.

Our cancellation policy can be found on the student enrolment form.

For more information please contact us on: Learningsolutions@global-mark.com.au.

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