new client's standard training & orientation guide-v2

Client’s Standard Training & Orientation – Guide, Procedures and Timelines

Your guide to smooth operations

BackCheckGroup.com © All Rights Reserved

TABLE OF CONTENTS - AGENDA


Introduction of Dedication Point of Contact from Operations team.

The Business Background of RiskDiscovered

On-boarding of client

The process flow

Mandatory requirements to initiate the checks

Mode of receiving of checks – documents

Data Security and Compliance

TABLE OF CONTENTS – CONTINUATION…


Checking of received documents by operations team

Insufficient documents – types and issues

Diploma/Degree Mills

Backgroundcheck365.com – uploading/progress/reports

Mandatory requirements for uploading the checks

Tracking of cases/checks/reports in Client’s account

DEDICATED POINT OF CONTACT FOR CLIENT


Introduction of Global Operations Team

Contact Details

BACKGROUND CHECK (PVT.) LIMITED – THE HISTORY


BackgroundCheckPrivate Limited

(formerly DataFlowPakistan Pvt. Ltd), is an

ISO certified and Pakistan’s largest primary source

verification provider operating since 2007.

We verify thousands of applicants identify

hundreds of red flags and contribute in saving Invaluable reputation of our esteemed clients.

We are focused on fostering awareness about the risk and providing free and unique technology solution to make

background verification process

faster, more organized and hassle free.

Background Check (Pvt.) Limited – Industry Affiliations


NAPBS Founding Member – APAC Region

We are one of the 18 Founders of the APAC Chapter who promotes ethical business

practices and compliance with appropriate legislation within the region. APAC Chapter foster

awareness of issues related to consumer protection and privacy rights within the background

screening industry.

BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS


Riskdiscovered is an ISO 9001:2008 certified, our

systematic and process driven approach made us to

get the certification, it helps us to support the

company in ensuring we meet the needs of our

customers, whilst delivering a consistent level of

quality and satisfaction.

ON BOARDING OF CLIENT


To get client on board we

require Letter of Authorization

and formal agreement.

ADDITION OF CLIENT ON BACKGROUNDCHECK PORTAL


To get client on board we

require Letter of Authorization

and formal agreement.

Backgroundcheck365 portal gives access to all its clients with a unique user

id and password

CLIENTCLIENT

THE PROCESS FLOW


Client on boardTraining/Client

briefing

Documents

received from

client for

verification

Verification

process starts at

RiskDiscovered

Follow up Initiation

process

Research

on Issuing

Authority

Uploading

of checks

on

Background

check365.c

om

Verification

receivedReport writing Quality Check

Report sent to

client

How to begin once you sign up and what you need to know

MANDATORY REQUIREMENTS – FOR CLIENTS


Client should

send cases with

all mandatory

requirement such

as candidate’s

consent and other

supporting

documents to

ensure the case

gets processed

immediately.

RECEIVING OF CHECKS




All our Systems, Data Networks, Cloud Servers and Storage Devices are fully

complaint with SOC and PCI DSS – the highest industry standard followed by

us safeguard our client’s data with complete peace of mind

SOC, SOC 2 Type II

Compliance and SOC 3

Certification & Report

Payment Card Industry

Data Security Standard

(PCI DSS)

128bit SSL

implemented on our

website



ISO 27001 about information and data

security is in progress

Employee Documents


Client sends the data as per the agreement for screening of

employee preferably through defined process (above). It is

necessary to provide copy of the CNIC and employee consent.

Employee Documents


Operations team review for the required set of

documents, if there is any insufficiency the check

would be escalated and inform the client for

sufficient documents as per the university/employer

requirement.

THE INSUFFICIENCY!!!


To guide you

better some

common type of

insufficiencies are

explained below:

What do we

mean by

insufficient

documents?Cropped

documents

Unreadable

documents

Academic

document

rejected by

the institute

Absence of

supporting

documents

Incomplete

information

THE INSUFFICIENCY!!! CONTINUED..


Cropped from bottom,

C.O.E signatures are

required

Cropped from

Top

Unreadable copy

of the degree

THE INSUFFICIENCY!!! CONTINUED..


Blurred copy

Roll # is not

readable

Clear copy

of the

certificate

The INSUFFICIENCY!!! CONTINUED..


Academic document rejected by the institute



Absence of supporting documents



Incomplete information

Name of the contracting company

is not mentioned in the form by

candidate, Employee ID is missing

too.

Discrepancy in both tenures

observed.

IDENTIFICATIOM OF DIPLOMA MILLS/DEGREE MILLS


What is a Diploma Mill?

02

A “diploma mill” is a company that offers “degrees” for a flat fee in a short amount of time and

requires little to no course work. Degrees awarded through diploma mills are not legitimate.

The term "diploma mill" originally denotes an institution providing diplomas on an intensive and

profit-making basis, like a .More broadly, it describes any institution that offers qualifications which

are not accredited and/or are not based on proper academic assessment.

While the terms "degree mill" and "diploma mill" are commonly used interchangeably,

within the academic community a distinction is sometimes drawn.

01

UNIVERSITY DESK REPORT


Diploma Mill report looks like:

UDR-American

International University

UDR-The International

University

UDR-Newports

University USA

../Downloads/UDR - American International University.pdf

../Downloads/UDR - American International University.pdf

../Downloads/TIU - UDR.pdf

../Downloads/TIU - UDR.pdf

../Downloads/UDR - Newport University.pdf

../Downloads/UDR - Newport University.pdf

UNIVERSITY DESK REPORT


Diploma Mill report looks like:

EMPLOYEE DOCUMENTS


UPLOADING OF CHECKS


01

Open

https://backgrou

ndcheck365.co

m/dashboard

02

Go to Case

Add/Edit

(below the

picture)

03

Enter candidate’s

information as per

the document(S)

received from

client.

04

Select the client

and click 'ADD

CASE'

05

Once you will add the case, you can

see the case in the list below, click

the case you have recently added

and insert the checks from 'ADD

CHECKS' option as required by

the client

UPLOADING OF CHECKS


https://backgroundcheck365.com/dashboard/?action=dashboard STEP 1

https://backgroundcheck365.com/dashboard/?action=dashboard

UPLOADING OF CHECKS


https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit

STEP 2 Go to Case Add/Edit

https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit

UPLOADING OF CHECKS


Enter candidate’s information as per the document(s) received from client.STEP 3

UPLOADING OF CHECKS


Select Client from the Tab ‘Company Name’, and press Add Case on the rightSTEP 4

END TO END PROCESS - EDUCATION CHECK


Receiving of Documents and Scrutiny

Accreditation Check

Institute Requirement

Demand Draft Request

Dispatching Verification Request

END TO END PROCESS - EDUCATION CHECK


Follow-ups

Receipt of Verification

Report Writing

Quality Checking

Forward to the Client

UPLOADING OF CHECKS


Receiving of

Documents and

Scrutiny

Company

Check

Locate the

contact

details of

the employer

Contact the

employer to

confirm their

process

Emailing/

Dispatching

Verification of

Antecedents

Request

Follow-upsReceipt of

VerificationReport

Writing

Quality

Checking

Forward to

The

Client

CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL


How progress reflects on

portal, what you can see, how

you can track?

There will be 3 phases for

each check:

initiated, follow-up and

completed



Here the overall progress of the

cases will be shown i.e.

· How many cases were

received from your end

· How many cases are in

progress

· How many reports

completed so far

· What was the ratio of the

result, RED bar denotes

Negative Reports AMBER

bar denotes reports with

discrepant records and

GREEN means all

information stands verified.



Progress on the

basis of per month

cases



Client can check

the status of

cases by filter the

date range

REPORTS SENT TO CLIENT’S ACCOUNT ON BACKGROUNDCHECK365


This check needs

Client’s attention

Client can download

the report by clicking

on this icon

PROBLEMATIC CHECKS


If check is insufficient it

will be seen as problem

check on the portal.

This check needs

Client’s attention

CLIENT ACCOUNT ON BACKGROUNDCHECK365


In reporting tool you will see a drop down menu.

EXPLORING THE MENU ON THE TOP

Reporting tool option is the only

option that you need, other

options are disabled for time

being as our IT Department is

working on these functions and

they will be live soon.

From here you can download the status sheet in MS Excel format; you can sort

your cases data wise, risk wise or component wise.

CLIENT ACCOUNT ON BACKGROUNDCHECK365


To search for specific candidate.

Any insufficiency or additional requirement that our team

needs from your end shall be addressed here.

Reports completed & gone through QA process will be

available under “Ready for download” option

Downloaded option is similar to archive all the downloaded

reports will be moved here.

Cases that are being recently initiated and are in progress will

be shown here.

Any cases you may think you need to view again can be

bookmarked and can be viewed under this option directly.

This option will classify how many reports found ‘VERIFIED

CLEAR’ with no risk element at all.

Discrepant results or cases with discrepancies will be

categorized here as Medium Risk cases

Number of cases found with high risk or negative checks will

be shown under ‘High Risk’ category.

GOOD TO KNOW


TAT can be adversely affected by:

Incomplete applicant information from client/candidate or if any query raised by the

institute/employer to track the record.

Unresponsiveness from outside parties.

Court, employer or educational institution procedures in certain jurisdictions.

Natural Disasters.

Public Holidays.

We always dependent on the issuing

authorities although we do our best but

still we cant push them, use any

source or bribe any person to get

verifications.

WEEKLY UPDATES BY EMAIL BY SUPPORT TEAM


GOOD TO KNOW!!! CONTINUED…


If check is insufficient

it will be seen as

problem check on the

portal.

Insufficient cases/checks will reflect on

portal as problem check and TAT of

such checks shall commence from the

day requirement is met.



If client wish to

re-verify the document

for any reason, the case

will be treated as new

request and will be

re-charged.

As per policy the

checks will be closed in

45 days automatically

if insufficiency or any

delay in the process

reach that age.

Client must provide a

point of contact that

should be contacted in

case there is any

escalation required.



When a requirement is raised for

passport size photo a client should

submit fresh passport size photo

instead of photograph on CNIC.

new client's standard training & orientation guide-v2

Business

rights reserved client

rights reserved riskdiscovered

rights reserved checking

privacy rights

background check

boarding of client

addition of client

esteemed clients