TNT Post Shore3rd POSTAL INDUSTRY EXECUTIVE FORUMPrague, May 2011Manolo de la Fuente

Royal Mail Shrinks it’s operations to fit smaller market

Itella faces pressure to raiseprices as mail decline worsens

11.000 jobs disappear at TNT Post due to declining volumes

Networkoptimisation

Three-day delivery model

Full-time to part-time

Franchise post offices

Outsourcing & offshoring

Sorting centres

Webcoding platform

Data entry sites

1 million

12 seconds

3 months

15 minutes

500%

6 million

Better quality

100% uptime

70%cost savings

Flexibility in planning

Scoping related processes

Establishing growth

Level of complexity

Turn around time

Real timeSame dayOff line

Archives Books

Surveys

Claims Invoices Connotes

Orderforms

X-ray coding

Videocoding

Reply services

TNT Post ShoreManolo de la Fuente