Office of the RentalsmanDISCUSSION

AGENDA

1

Obligations – Landlord vs Tenants2

4

3

6

5

7

8

Set Yourself Up for Success (Lease)

Role of Rentalsman

Entry

5 Steps to Solving Any Issues

Security Deposits

Eviction Process

Contact us/ Questions

ROLE OF THE RENTALSMAN

3 Types of Relationships between Landlords & Tenants:

Business / Contractual / Law

Office of the Rentalsman• Enforce the Law• Investigate Complaints• Mediation Services• Educate and Inform Tenants and Landlords• Administer the Security Deposit Trust Fund• Adjudicate matters that cannot be resolved by

mediation

LANDLORD’S OBLIGATIONS

To deliver and maintain the premises and any chattels clean, in a good state of repair, and fit for habitation;

To comply with all health, safety, housing and building standards and any other legal requirement respecting the premises ;

To keep all common areas in a clean and safe condition.

TENANT’S OBLIGATIONS

Pay Rent

To maintain ordinary cleanliness of premises and any chattels provided

To repair within a reasonable time any willful or negligent damage to the premises or any chattel supplied by the landlord

To conduct himself/herself and require his/her guests to conduct themselves in a manner that will not cause a disturbance or nuisance

STANDARD FORM OF LEASE

Joint and Several

Section 3 – Length of Tenancy

Section 5 – Security Deposit

Section 6 – Assignment

Pages 5 – 13

Emergency Repairs Showings Inspections Permission

Notices vs No Notices

ENTRY BY LANDLORD

WHEN?

HOW?

ISSUES?5 Steps to Solving Any Issues

1

2

4

3

5

Apply for Assistance with the Office of the Rentalsman

Discuss

Mediation

Decision

Serve written complaint identifying remedy with timelines*Keep a copy in your Records

TENANCY CYCLE

LANDLORD AND TENANT SIGN A FORM

6 - LEASE

LANDLORDS ARE ENCOURAGED TO

REMIT VIA EFT AND NEW PROCESS FOR QUALITY CONTROL

CERTIFICATE OF DEPOSIT ARE

FORWARDED TO TENANT AND LANDLORD

LANDLORD IS ENCOURAGED TO USE

THE TENANCY NUMBER AS REFERENCE FOR ANY

UNDERTAKING WITH OOR ON THE MATTER A SECURITY DEPOSIT

LANDLORDS ARE ENCOURAGED TO

COMMUNICATE THE TENANCY NUMBER TO TENANTS THAT APPLY

DIRECTLY

»Remittances – Getting it Right

»Know your Tenancy Number

»Claims

»SN7023 – Security Deposit Agreement Form

»e-Landlord Program

SECURITY DEPOSITS

EVICTIONS AND TERMINATION PROCESS

Unpaid Rent

Notice to Vacate vs Final Notice to Vacate

Notice of Termination

Long Term Tenancies

The Eviction Process

CONTACT US:www.snb.ca/irentirent@snb.ca1-888-762-8600