“ I almost missed the flight because I did not know there are a different operators and different payment systems.”

“ Sometime I am unsure to go a small station because I don’t know if the train will stop there or not.”

How to organize traveling information?

User Qualities

Initial Sketch

What if you could put the knowledge of an info person in a machine?

Body-Storming @ Malmö C

Design decisions from bodystorming:

- Location in station

- No Jojo Scanner

- Having return trip time table

Redesign decisions from user testing:

- Explicit about delays

- Type in a destination

- Time table size limits

- Rethink QR-code

“ This is my first time in this area, but I know I can get to the airport on time.”

“ Now I know which train takes me to my parent’s town.”

The target group

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