network manager guide

Network Manager Administrator’s GuideFor other guides in this document set, go to the Document Center

Network Manager for Citrix® Presentation Server™Citrix® Presentation Server™ 4.5,Enterprise Edition for Windows®Citrix Access Suite™

Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. Copies of the End User License Agreement are included in the root directory of the Citrix Presentation Server CD-ROM and in the root directory of the Components CD-ROM.

Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. Other than printing one copy for personal use, no part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc.

Copyright © 2001-2006 Citrix Systems, Inc. All rights reserved.

Citrix, Presentation Server, Access Suite, ICA (Independent Computing Architecture), Program Neighborhood, MetaFrame, MetaFrame XP, and NFuse are trademarks or registered trademarks of Citrix Systems, Inc. in the U.S.A. and other countries.

Adobe, Reader, and PostScript are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other countries.

HP OpenView and HP-UX are trademarks of the Hewlett-Packard Company.

Java and Sun are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Solaris is a registered trademark of Sun Microsystems, Inc. Sun Microsystems, Inc has not tested or approved this product.

Microsoft, MS, MS-DOS, Windows, Windows NT, and Windows 2000 Server are registered trademarks or trademarks of Microsoft Corporation in the U.S.A and other countries.

Tivoli is a registered trademark, and NetView is a trademark of International Business Machines Corp. in the U.S. and other countries.

UniCenter is a registered trademark of Computer Associates International, Inc.

Last Updated: August 4, 2006 11:51 am (GR)

Go to Document Center Contents 3

Contents

Chapter 1 WelcomeIntroduction to Network Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

What’s New in this Release? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Accessing Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2 Installing Network ManagerSystem Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Tivoli NetView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8HP OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CA Unicenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the Microsoft SNMP Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Configuring SNMP Community Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Enabling the SNMP Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Installing the Network Manager Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Installing the Access Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Uninstalling the Network Manager Plug-Ins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3 Using Network ManagerDescriptions of Available Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Configuring which Traps to Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Using the Network Manager Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Updating the Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Monitoring Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Using the Citrix Management Information Base. . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Go to Document CenterCHAPTER 1

Welcome

Introduction to Network ManagerWelcome to Network Manager for Citrix Presentation Server. Network Manager is the component, included with the Enterprise Edition of Citrix Presentation Server, that provides systems management capabilities through third-party SNMP management consoles. Network Manager consists of the SNMP agent for Citrix Presentation Server (installed as part of the Enterprise Edition), and plug-ins for supported SNMP management console applications.

Network Manager allows you to remotely monitor the status of servers and perform the following functions using a third-party SNMP management console:

• Terminate processes on servers

• Disconnect, log off, and send a message to an active session on a server

• Query operating system, process, and session information

The Network Manager plug-ins interact with the SNMP management consoles through API calls provided by the SNMP management consoles. The Network Manager plug-ins perform the following actions automatically:

• Explore and gather information from servers with an enabled SNMP agent

• Update the gathered data on the network map

• Log server traps in the event database

What’s New in this Release?Network Manager now provides support for HP OpenView Network Node Manager 7.0 (OpenView) and Tivoli NetView 7.1 (NetView).

6 Network Manager Administrator’s Guide Go to Document Center

Accessing DocumentationThis administrator’s guide is part of the Citrix Presentation Server documentation set, a comprehensive collection of guides in PDF format covering all aspects of the deployment and use of Citrix Presentation Server.

Important To view, search, and print the documentation, you need Adobe Reader 5.0.5 or later with Search. You can download Adobe Reader for free from the Adobe Systems Web site at http://www.adobe.com/.

You can access the documentation from your product CD, or use Setup to install the documentation to your servers.

The documentation set for Citrix Presentation Server is a collection of guides that correspond to different features of Citrix Presentation Server. For example, installation information about the Citrix Web Interface is contained in the Web Interface Administrator’s Guide.

Use the Document Center to access the complete set of online documentation using Adobe Reader. The Document Center provides a single point of access to the documentation set that enables you to go straight to the documentation section that you need, regardless of the feature or task.

It also includes:

• A list of common tasks, a link to each item of documentation in the set, and a search function that covers all the documents in the documentation set.

• Cross references to open other guides. Each guide contains links back to the Document Center, so that you can move among documents or return to the Document Center as often as you need.

If you prefer to access the component Administrator’s Guides without using the Document Center, you can navigate to the component PDF files using Windows Explorer. You can also print out each guide from Adobe Reader if you prefer to use printed documentation.

More information about Citrix documentation, and details about how to obtain further information and support, is included in Getting Started with Citrix Presentation Server.

http://www.adobe.com


Installing Network Manager

This chapter lists system requirements and describes how to install Network Manager components. The general installation process is as follows:

1. Confirm your SNMP management console is supported by Network Manager.

2. Install the Microsoft SNMP Service on all computers running Citrix Presentation Server.

3. Configure SNMP community security on the servers and the SNMP management console computer.

4. If you want Resource Manager for Citrix Presentation Server to send SNMP traps, configure Resource Manager servers with details about the SNMP community and select the items that you want to trigger alerts.

5. Enable the SNMP agent on all servers in the farm.

6. Install the Network Manager plug-in for your SNMP management console or load the Citrix Presentation Server Management Information Base (MIB).

When installation is complete, you must run your SNMP management console’s discovery process. This identifies servers running the SNMP agent. If you are using OpenView or NetView, refer to “Updating the Network Map” on page 18 for further information. If you are using a different SNMP management console, refer to your console documentation for instructions about how to run this process.

System RequirementsFor the system you are using to run your SNMP management console, Network Manager imposes no additional system requirements other than those for the supported SNMP management consoles.

The system requirements for the SNMP agent for Citrix Presentation Server are the same as those for the Enterprise Edition of Citrix Presentation Server, with the addition of the Microsoft SNMP Service. The Microsoft SNMP Service is included with Windows but not installed by default. See “Installing the Microsoft SNMP Service” on page 9 for instructions to install the Microsoft SNMP Service.


This section describes the SNMP management console applications and deployment scenarios that you can use with Network Manager.

Tivoli NetViewYou can use Network Manager with NetView 7.1 on Windows 2000 with Service Pack 1 or later.

Network Manager does not support any form of multi-tier management, such as the Tivoli Mid-Level Manager. You cannot use Network Manager with the Java administration console for NetView. If NetView is deployed in client-server mode, you cannot install the Network Manager plug-in on the NetView client.

HP OpenViewYou can use OpenView 7.0 on Windows 2000 with Service Pack 1 or later.

Network Manager does not support OpenView on HP-UX or Solaris Management Servers. In addition, you cannot use Network Manager with OpenView’s Web-based administrative console and Microsoft Management Console plug-ins. If OpenView is deployed in client-server mode, you cannot install the Network Manager plug-in on the OpenView client.

CA UnicenterYou can use:

• CA Unicenter TNG 2.4.2 on Windows 2000 with Service Pack 1 or later using either the 2D or 3D WorldView

• CA Unicenter TND 3.1 on Windows 2000 with Service Pack 1 or later using either the 2D or 3D WorldView

The Agent Common Services and Windows NT Enterprise Manager must be installed, and the Security Management (secadmin) and trap daemon (catrapd) agents must be active. The Distributed State Machine (DSM), Enterprise Manager, and WorldView can be installed on separate computers. See your Unicenter documentation for instructions about installing, configuring, and loading these components.

Note The Network Manager plug-in for Unicenter does not support networks containing one DSM connecting to multiple COREs or networks containing multiple DSMs. Unicenter Explorer for Unicenter TND is not supported by Network Manager.

Go to Document Center Chapter 2 Installing Network Manager 9

Installing the Microsoft SNMP ServiceBefore you install an SNMP management console, you must install the Microsoft SNMP Service if it is not already installed. The Microsoft SNMP Service must also be installed on the servers running the SNMP agent. You can determine if the SNMP Service is installed by looking for it in your Windows Services. Access Windows Services using Administrative Tools in the Control Panel.

To install the Microsoft SNMP Service

1. From Control Panel, double-click Add/Remove Programs. The Add/Remove Programs dialog box appears.

2. Click Add/Remove Windows Components. The Windows Components wizard appears.

3. Click Management and Monitoring Tools and then click Details. The Management and Monitoring Tools dialog box appears.

4. Select the Simple Network Management Protocol check box and click OK.

5. Click Next and follow the on-screen instructions to complete the installation.

6. Restart the computer.

7. Reapply any installed service packs.

Configuring SNMP Community SecurityIf an SNMP community on the server is configured with Read/Write permissions and the SNMP agent is enabled, users can remotely perform potentially dangerous actions. The following Network Manager functions require Read/Write access:

• Logging off a user from a server

• Disconnecting a user from a server

• Sending a message to a user

• Terminating a process

On Windows 2000 systems, the default SNMP permissions are Read Only. To remotely perform the above actions on a Windows 2000 system using the Network Manager plug-in, you must change the SNMP community permissions to Read/Write. On systems with Windows Server 2003 installed, you must first create a new SNMP community, then set the community permissions to Read/Write.


Tip To prevent unauthorized users from performing these actions, you can configure the SNMP Service to accept SNMP packets only from known SNMP management console computers. If you have a firewall, you can prevent “spoofing” by configuring the firewall to block packets coming from outside the firewall that contain source IP addresses known to be inside the firewall. Alternatively, you can disable these features completely by removing Read/Write permissions from all SNMP communities on all servers.

As an alternative to using Network Manager with Read/Write access, you can use the Citrix Access Management Console. The Access Management Console uses Windows domain-based user authentication, and is, thus, a more secure method of allowing access to these functions. You can launch the console directly from Network Manager.

All SNMP community security settings are configured from the Security tab of the SNMP Properties dialog box. Be sure the servers and the SNMP management console computer all have at least one community name in common. To configure the servers to accept packets only from the computer running the SNMP management console, add the DNS name or IP address of that computer to the list of hosts from which to accept packets. See your Windows system documentation for specific details about configuring SNMP community security.

Note If you change SNMP security settings, you must stop and restart the SNMP Service for the new settings to take effect.

To display the SNMP security properties

1. From the Start menu, select Programs > Administrative Tools > Services. The Services window appears.

2. In the right pane, double-click SNMP Service. The SNMP Service Properties dialog box appears.

3. Click the Security tab.

Enabling the SNMP AgentBy default, SNMP support is not enabled. You must use the Access Management Console to enable the SNMP agent for Citrix Presentation Server. You can enable the SNMP agent and configure the trap settings for all servers in the farm using the Farm Properties dialog box, or you can configure specific servers individually.

To enable the SNMP agent in an entire server farm

1. Log on to the Access Management Console.


2. Select the server farm node in the console tree.The server farm is listed under the Presentation Server node in the tree in the left pane of the console. The label of the server farm node is the name of the server farm.

3. From the Action menu, choose Modify farm properties > Modify all properties. The Farm Properties dialog box appears.

4. Click SNMP.

5. Select the check box and click OK.You can also configure which traps to send and the session limit thresholds using this dialog box. Refer to “Configuring which Traps to Send” on page 17 for more information.

To configure the SNMP agent on a particular server

1. Log on to the Access Management Console.

2. Select a specific server node in the console tree.Individual servers are listed under the Servers node in the console tree.

3. From the Action menu, choose Modify server properties > Modify all properties. The Server Properties dialog box appears.

4. Click SNMP.

5. Clear the Use farm settings check box.

6. Configure the SNMP agent by selecting the check box and setting the SNMP agent session traps options as required. Refer to “Configuring which Traps to Send” on page 17 for more information.

Installing the Network Manager Plug-InsThe following procedures explain how to install the Network Manager plug-ins using the Citrix Presentation Server Components CD-ROM or a network share point.

You install a plug-in on the computers running the third-party SNMP management console (NetView, OpenView, or Unicenter), not the computers running Citrix Presentation Server.

If you have a distributed Unicenter environment, you must run the Unicenter plug-in installation on the computers running WorldView, Enterprise Management, and the DSM.

During installation of the Unicenter plug-in, you are prompted to select the components to install. In most cases, you can accept the default options.


If you have an older version of the Network Manager plug-in, you must uninstall this before installing your new plug-in. Refer to “Uninstalling the Network Manager Plug-Ins” on page 13 for further information.

If, during installation of the Network Manager plug-in, you choose to not install a component, and then decide to install the component at a later date, you must uninstall the Network Manager plug-in completely, and then reinstall it.

To install a Network Manager plug-in

1. Exit all applications.

2. Do one of the following:

• Insert the Citrix Presentation Server Components CD-ROM in the CD-ROM drive. If your CD-ROM drive supports Autorun, the splash screen appears.-or-

• If you are installing from a network share point or the splash screen does not appear, from the Start menu, select Run and type d:\autorun.exe, where d is the path to your CD-ROM drive or your network share point.

Note If you want to install from a network share point, do not use spaces in the name when creating the share point.

3. When the Installation wizard starts, click Network Manager console plug-ins.

4. Click Install Network Manager plug-in for the SNMP management console you are installing. A series of information pages will guide you through the installation. Click Next to continue in each page. If asked to stop services, click Yes.

5. When Setup completes, you may be prompted to restart the computer. You do not have to reboot the computer immediately, but you should restart it before using the Network Manager plug-ins.

Installing the Access Management ConsoleSee your Citrix Presentation Server documentation for instructions on installing the Access Management Console from the Citrix Presentation Server CD-ROM. Although the console is not required on the SNMP management console computer, it is recommended because:

• You can easily launch it from Network Manager

• It provides management functionality not found in Network Manager


• You can disable Read/Write permissions for the SNMP community and instead use the improved domain-based security of the console to prevent unauthorized users from performing potentially dangerous actions

Uninstalling the Network Manager Plug-InsUninstalling the Network Manager plug-in for NetView and OpenView does not remove the Citrix server farms from the network map. Also, uninstalling the Network Manager plug-in for NetView does not remove the Network Management submaps.

Follow the steps in this section to delete all MetaFrame icons and submaps before uninstalling the Network Manager plug-in.

Note If you have a distributed Unicenter environment, you need to uninstall only the Network Manager plug-in, as described in this section. Ensure that you uninstall the plug-in from the computer containing the DSM last.

To delete MetaFrame icons and submaps from NetView

1. Run the NetView Console.

2. Select Properties from the Edit menu. The Properties dialog box appears.

3. Select the Map tab of the Properties dialog box.

4. From the Map Application drop-down list at the bottom of the dialog box, select Network Manager for Tivoli NetView and then click Properties. The Network Manager for Tivoli NetView Properties dialog box appears.

5. Click Proceed with deleting MetaFrame symbols and objects from this map?.

6. Click Verify and then click OK.

7. Exit the Tivoli NetView Console.

To delete MetaFrame icons and submaps from OpenView

1. If they are not already running, start the OpenView daemons by typing ovstart at a command prompt.

2. Run Network Node Manager.

3. From the Map menu, select Properties. The Map Properties dialog box appears.

4. Click the Applications tab in the Map Properties dialog box.


5. Select Network Manager for HP OpenView from the Configurable Applications list.

6. Click Configure for this Map. The Configuration dialog box appears.

7. Click Proceed with deleting MetaFrame symbols and objects from this map? to change the value to True.

8. Click Verify.

9. Click OK to close the Configuration dialog box.

10. Click OK to close the Map Properties dialog box.

11. Exit Network Node Manager.

To uninstall the Network Manager Plug-In

Important Do not attempt to uninstall an SNMP management console before uninstalling the Network Manager plug-in.

1. Exit any applications running on the server.

2. From Control Panel, double-click Add/Remove Programs. The Add/Remove Programs dialog box appears.

3. Click Change or Remove Programs, select Network Manager for MetaFrame Presentation Server, and click Change/Remove.

The Network Manager Uninstall program appears.

4. Follow the displayed instructions.

Note Uninstalling the Network Manager plug-in does not remove any icons from the network map. You may want to manually delete the MetaFrame Server Farms icon and the subnet icons for each server.


Using Network Manager

This chapter describes options and settings for Network Manager. This chapter does not include instructions for using the SNMP management console applications. See your NetView, OpenView, or Unicenter documentation for more information about using these products. See the online help for Network Manager for more details about the Network Manager icons.

This chapter contains the following topics:

• Descriptions of Available Traps

• Configuring which Traps to Send

• Using the Network Manager Plug-Ins

• Using the Citrix Management Information Base


Descriptions of Available TrapsThe following table details the traps that the SNMP agent can send. Note that some traps are sent using the Resource Manager plug-in.

Trap name OID. trap number Server action that triggers trap

SNMP management console reaction

trapSessionLogon 1.3.6.1.4.1.3845.3.1.1.2 User log on.

trapSessionLogoff 1.3.6.1.4.1.3845.3.1.1.1 User log off.

trapSessionDisc 1.3.6.1.4.1.3845.3.1.1.3 User disconnect.

trapSessionLimitThreshold 1.3.6.1.4.1.3845.3.1.1.4 Number of sessions on server has exceeded the configured Session Limit.

Session Information icon turns red.

trapSessionThresholdNormal 1.3.6.1.4.1.3845.3.1.1.9 Number of concurrent sessions has fallen below the configured Session Limit.

Session Information icon turns green.

trapMfAgentUp 1.3.6.1.4.1.3845.3.1.1.8 SNMP agent has started on this server.

trapAlert 1.3.6.1.4.1.3845.3.3.1.3 Used by versions of Resource Manager prior to MetaFrame XP, Feature Release 3. No longer used.

trapServerDown 1.3.6.1.4.1.3845.3.3.1.4 The Resource Manager server is down.

trapMetricToGreen 1.3.6.1.4.1.3845.3.3.1.5 The metric on the Resource Manager server has changed to Green status.

trapMetricGreenToYellow 1.3.6.1.4.1.3845.3.3.1.6 The metric on the Resource Manager server has changed from Green status to Yellow status.

trapMetricRedToYellow 1.3.6.1.4.1.3845.3.3.1.7 The metric on the Resource Manager server has changed from Red status to Yellow status.

trapMetricToRed 1.3.6.1.4.1.3845.3.3.1.8 The metric on the Resource Manager server has changed to Red status.

Go to Document Center Chapter 3 Using Network Manager 17

Configuring which Traps to SendBefore the SNMP management consoles can discover computers running Citrix Presentation Server, you must:

• License your edition of Citrix Presentation Server

• Enable the SNMP agent on the servers using the Access Management Console

You can also use the console to configure which traps are sent to the SNMP management consoles and what thresholds to use for the session traps. You can configure the traps either on a farm-wide basis (the default) or on a per-server basis. If the Use Farm Settings box is selected on the SNMP page in a server’s Server Properties dialog box, the server inherits the farm settings. Clear this option to change the SNMP trap settings for a particular server.

For step-by-step instructions for configuring SNMP traps, see the Citrix Presentation Server Administrator’s Guide or the online help for the Access Management Console.

You can also configure Resource Manager to send SNMP traps. See Monitoring Server Performance With Citrix Presentation Server for more details.

For more information about Citrix Licensing, see the Citrix Access Suite Licensing Guide.

Using the Network Manager Plug-InsTraps generated by the SNMP agents are collected and profiled by the SNMP management console and the Network Manager plug-in. You can view collected traps using the SNMP management console’s event/alarms browser. For instructions on configuring which events generate SNMP traps, see the documentation for the Access Management Console.

To modify the description logged in the event log and configure programs to run when certain traps are received, do one of the following:

• In NetView, use the Trap Settings dialog box

• In OpenView, use the Event Configuration window

• In Unicenter, use the Message Records window

See your SNMP management console documentation for more information.


Updating the Network MapAfter installing the Network Manager plug-in, the SNMP management console’s discovery process can identify servers running the SNMP agent. If the SNMP agent is found, Network Manager replaces the default node icon for the server with a Citrix Presentation Server icon and adds the Network Manager submap.

If the servers were part of the SNMP management console’s network map before you installed the Network Manager plug-in, you can add icons to the Network Manager submaps by running the discovery process. If the servers are not already part of the network map, you must run the SNMP management console’s discovery process.

You can access server status information through the Network Manager icons. The following icons are added by Network Manager:

• Citrix Console

• Performance Counter

• Process Information

• Server Data

• Session Information

See the application help for the individual icon for explanations about the information displayed by each icon.

To run the discovery process for NetView or OpenView

From the Monitor menu, select Citrix, and then select Discovery.

To run the discovery process for Unicenter

Right-click on the server icon and select Manual Discovery.

TroubleshootingIf a computer running Citrix Presentation Server does not appear as an icon in the IP Internet tree, verify that the SNMP agent is enabled on the server and that it is configured to send traps to the computer running the SNMP management console. If the Network Manager Information icons do not appear below the MetaFrame Presentation Server icon, try deleting the server icon and running the discovery process in the SNMP management console again.

To manually update the status of a server in NetView and OpenView, select the server icon and then select Monitor > Citrix > Status Update. In Unicenter, right-click the MetaFrame Presentation Server icon and then select Status Update.

Go to Document Center Chapter 3 Using Network Manager 19

Monitoring TrapsYou can monitor traps from your SNMP management console using any or all of the following methods:

• Monitoring the MetaFrame submap colors. See the table at the beginning of this chapter to determine which traps cause color changes for the different icons. These color changes are propagated to the server, the Citrix zone, and the Citrix Server Farm icons. Looking at the colors of these icons is the quickest way to get a general overview of the health of the servers in your network.

• Monitoring the event browser. The event browser logs all traps received by the SNMP management console. You can filter this data to display only traps specific to servers running Citrix Presentation Server.In Tivoli NetView, you can filter the event log to include only traps for the “metaframe” enterprise.In HP OpenView and Unicenter, you can filter the event log for events containing the key phrase “CTXNM” in the description. This phrase appears at the beginning of each Network Manager trap description.

• Using the Citrix TrapDialog monitor. The Citrix TrapDialog monitor displays a pop-up message when a status-change trap is received. This pop-up dialog message appears only on the computer running the SNMP management console.

• Configuring notification actions to take place when traps are received. You can configure more complex monitoring and notification procedures such as sending an email or paging specific individuals by using the SNMP management console features. You can also customize the description saved to the event log. See the documentation for your management console for more information and refer to the table at the beginning of this chapter for details about the Network Manager traps.

To enable or disable the Citrix TrapDialog monitor

• In NetView and OpenView, from the Monitor menu select Citrix, then TrapDialog, then either Start or Stop.

• In Unicenter, from the Citrix menu select TrapDialog Start or TrapDialog Stop.

It may not possible to determine from your SNMP management console whether or not the Citrix TrapDialog trap is enabled. By default, it is disabled. If you need to check the status of the Citrix TrapDialog trap, start Task Manager and look for the TrapDialog.exe process. Starting TrapDialog starts this process and so if it is running, TrapDialog is enabled.


Using the Citrix Management Information BaseAlthough Network Manager includes plug-ins for a number of popular SNMP management console products, it is possible to use the Citrix Management Information Base (MIB) with other SNMP management console products.

If your SNMP management console has a MIB browser utility, you must first load the MetaFrame.mib file before you can use the MIB browser utility to query or set Network Management values. These files are located in the \NetworkManager\mibs directory of the Citrix Presentation Server Components CD-ROM. See the documentation for the SNMP management console for instructions about how to load these files.

The SNMP agent returns strings in Unicode format for all MIB variables except serverFarmA and serverZoneA. Depending on your query, these variables can return strings in either Unicode or multi-byte format.

Go to Document Center 21

Index

AAccess Management Console 10, 17

installing 12Adobe Reader, requirements 6API calls 5

CCA Unicenter 8community permissions, changing 9

Ddiscovery

of servers running SNMP agent 7, 18Document Center, accessing 6documentation, accessing 6

Eenabling

SNMP agent 10TrapDialog 19

event browser, monitoring 19

HHP OpenView 8, 17–18

Iinstalling

Access Management Console 12Network Manager plug-ins 11

MManagement Information Base (MIB) 7, 20Microsoft SNMP Service 7

installing 9

NNetView 5, 7–8, 11, 17–18

Network Manager plug-ins 5installing 11–12uninstalling 13–14using 17

network mapupdating 18

OOID trap numbers 16OpenView 5, 7–8, 11, 17–18

Pplug-ins 5

installing 11uninstalling 13using 17, 20

Rremoving

Network Manager 13requirements, for management consoles 7Resource Manager traps 16

Ssecurity

Configuring SNMP Community 9–10SNMP agent 5, 7, 9, 17–18

and MIB variables 20configuring on single server 11enabling 10, 17enabling across server farm 10identifying servers running 7, 18traps available 16

SNMP Community security, configuring 9–10SNMP Service, installing 9SNMP traps 7, 16

monitoring 19supported management consoles 7system requirements 7

22 Index Go to Document Center

Tthird-party SNMP consoles

NetView 5, 7–8, 17–18OpenView 5, 7–8, 17–18

Tivoli NetView 8, 17–18TrapDialog monitor

enabling 19traps

configuring 11, 17monitoring 19names and descriptions 16SNMP 7, 16

UUnicenter 8, 11, 17uninstalling Network Manager plug-ins 13–14

network manager guide

Documents

network manager plug

network managerwelcome

network map

document centernetwork

document centerchapter

microsoft snmp service

snmp agent10installing

document center contents